Help Desk Support Technician

Job description

Help Desk Support Technician
Georgia Southern University

Requisition Number: STA002518

Department: 3900170101-Library General Operations

Position Status: Full-Time

Position Summary:
Henderson Library. The Help Desk Support Technician serves as resource for student technicians in solving high level technical problems and manages computer labs.

Essential Functions

  • Coordinates support for staff members, departmental computer labs and special projects.
  • Educates staff and students on security awareness, virus infections and password protection.
  • Resolves issues with virus infections, network connectivity and GSTV.
  • Inspects and reports faulty data jacks or ports.
  • Inspects and replaces faulty Cat 5e or Cat6 cables.
  • Maintains and addresses issues detected on vulnerability scan reports.
  • Performs software and hardware upgrades for staff machines.
  • Administers LPTOne printer services; oversees all system and software upgrades or requests and tracks computer inventory.

    Georgia Southern University is a Tobacco Free Campus.

    Minimum Education Required:
    Associate’s Degree or two years of post-secondary education

    Could a level of job-related experience higher than the minimum required for the position substitute for the minimum level of education?: No

    Minimum Experience Required:
    One or more years of related work experience

    Could a level of education higher than the minimum required for the position substitute for the minimum level of job-related experience?: No

    Knowledge, Skills & Abilities:
    Effective communication (verbal and written), organization and human relations skills; ability to work well in a diverse environment; proficiency with computer and Microsoft Office Applications software including word processing, spreadsheets, and databases; legally authorized to work in the United States; successful completion of background investigation prior to employment

    Preferred Education:

    Preferred Experience::

    Salary Range: $30,900 - $33,360

    Job Open Date: 09/17/2019

    Job Closing Date: 10/8/2019

    Special Instructions Summary:

    To apply, visit:

    Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-5468 or HR-TDD: (912) 478-0791.

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    Job No:
    Posted: 9/17/2019
    Application Due: 9/27/2019
    Work Type: