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Assistant Manager, Library and Cafes

Employer
University of Massachusetts Amherst
Location
UMass Amherst

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Administrative Jobs
Academic Affairs, Librarians & Library Services
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Assistant Manager, Library and Cafes

Job no: 502821
Work type: Staff Full Time
Location: UMass Amherst
Department: Blue Wall Cafe
Union: PSU
Categories: Food Service/Hospitality

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Under the direction of the Manager, Cafes, the Assistant Manager Library and Cafes is responsible for evening management of various campus cafes including: Library Café, Root’s Café and Southwest Café.

Essential Functions

  • Assist the Manager, Cafes in the development, implementation and maintenance of operating systems that improve efficiencies and cost effectiveness. Assist the Manager, Cafes in developing goals and objectives for the Cafes.
  • Monitor business trends with strict adherence to all established food and labor budgets assigned to the managed Café locations.
  • Use benchmark Key Results Indicators (KRI) weekly to measure the business.
  • Assist manager in preparing budgets for each location including sales and status reports; including long and short term planning in the areas of location layout, product selection and presentation, forecast trends and anticipate customer demands.
  • Participate in programs of quality assurance, peer review, continuing education, food committee, Year-in-Review.
  • Maintain a professional signage system by following the guidelines outlined by Dining Services.
  • Maintain communication with students through comment cards, food committee meetings, etc.
  • Greet and meet customers in the Café locations during peak meal hours by circulating through the customer service areas. Maintain open lines of feedback through focus groups, food committees, customer satisfaction surveys, etc.
  • Follow purchasing guidelines to determine what products are to be sold, determine product presentation, location, floor layout, seasonal changes, maintaining continuity of products and presentation as well as introducing new products and services, expansion plans, remodeling and resetting of the service areas to maximize sales and revenue potential.
  • Monitor and maintain proper inventory levels, establish selling prices in accordance with departmental policy.
  • Prepare staff schedules for employees following the departmental budgets and guidelines. Coordinate employee participation in dining.
  • Provide training classes on sanitation, proper food handling and customer service.
  • Understand, is committed to, and support affirmative action and non-discrimination goals and customer focused quality
  • services.
  • Perform other duties in other retail outlets as required.

    • Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s degree in a related field and 3 years’ experience in retail food services management or an Associate’s degree and 5 years retail food services management experience
  • Supervisory experience
  • Ability to work evenings and weekends
  • Working knowledge of Microsoft Office Systems.
  • ServSafe Certification is required.

    • Work Schedule

    Evenings and Weekends

    Salary Information

    Level 27

    PSU Salary Ranges: https://www.umass.edu/humres/sites/default/files/UMass%20Amherst%20Exempt%20Salary%20Ranges_0.pdf

    Special Instructions to Applicants

    Please submit a resume and cover letter with application. The position will remain open until filled.

    UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

    Advertised: Sep 13 2019 Eastern Daylight Time
    Applications close:

    Organization

    The University of Massachusetts Amherst is one of the preeminent public research universities in America. Nestled in idyllic Amherst, Massachusetts—often called “The top college town in North America”—the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers. 

    As one of the nation's top public research universities – as measured by national and international rankings, academic citations, and research funding – the campus spends more than $180 million on research each year, demonstrating its contribution to the nation’s position as a technological and economic leader. The university works in conjunction with academic, government, and private partners to translate new knowledge and scientific discoveries into technical innovations and scholarly works that create opportunities for students, faculty and the public. 

    Eight schools and colleges offer more than 85 undergraduate majors, 68 master’s and 48 doctoral degree programs, many counted among the top programs in the nation and world. UMass Amherst is also home to New England's premier honors college.

    The 1,159 full-time faculty members are dedicated teachers and world-renowned researchers and the campus has regularly been listed among the top performers in terms of faculty awards. With over 24,000 students from all 50 states and over 70 countries, the student body is the most academically successful in the history of the campus. Students participate in 240 organizations, 21 NCAA Division I athletic teams, extensive intramurals, living-learning residence halls, community service, and internships. With one of the largest residential life systems in the nation, UMass Amherst houses approximately 12,000 students on campus. The university is enjoying a facilities renaissance, including new buildings in the sciences, the arts, and recreation. UMass Amherst is part of the Five College consortium with Smith, Mount Holyoke, Hampshire and Amherst colleges.

    As an employer, the University of Massachusetts Amherst is a national leader in developing family-friendly policies, benefits and amenities designed to help faculty members develop both productive careers and satisfying personal lives. The university offers one of the nation’s most generous parental leave policies. The university is also part of the Academic Career Network, a regional consortium formed to serve dual-career couples and encourage greater diversity in the academy.

     

    Company info
    Website
    Telephone
    4135454894
    Location
    181 PRESIDENTS DR
    Whitmore Administration Building
     Amherst
    Massachusetts
    01003
    US
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