Assistant Director, Student Accounts
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The Assistant Director, Student Accounts works closely with departments on campus to ensure daily operations, processing, communication, and controls are effective and efficient. This position assists with the collection of approximately $180 million in student accounts receivable for new and continuing students.

The incumbent will provide excellent customer service to students, families, colleagues, and other stakeholders who have inquiries into the area of student accounts.

Counsel, advise/educate parents, students and campus community on student accounts policies and procedures while complying with FERPA regulations.

Reports to: Associate Director, Student Accounts
Direct Reports: None
Students Supervised: None

Essential Functions of the Position

Accounts Receivable Work

• Assist with the collection of approximately $180 million in accounts receivables
• Coordinate payment options to clear balance for current students
• Coordinate the publishing of billing statements on a regular basis
• Communicate with students while providing excellent customer service

Processing/Technical Functions
*Assist Associate Director with technical functions such as:

• Banner set-up/maintenance/roll-over
• Billing Assessments
• Application of Credits
• Job Submissions
• Population Selections
• Special Initiative Implementations
• Touch Net and u Pay maintenance
• Statement Upload; and other technical requirements
• Coordinate weekly student refund process

Additional Job Responsibilities

• Provide written and oral communication on financial planning/financial options
• Perform outreach to students and work in a proactive manner
• Be strategic in vision and in practice
• Act as liaison for External Programs, the Office of Housing and Residence Life, Business Services and the Student Service Center
• Primary point of contact for Health Insurance

Qualifications:

• 3-5 years of experience in finance, accounting, accounts receivable, or other business-related experience
• Bachelor's Degree or equivalent experience
• Ability to learn new systems
• Knowledge of ERP systems

Preferences:

• Experience with Banner software system preferred
• Excellent customer service skills
• Ability to become a trainer and cross-train staff on operations
• Strategic minded and technically advanced
• Ability to propose changes to current policies and procedures to increase customer service efforts and efficiencies
• Strong understanding of cash management policies and controls
• Understanding of Title IV financial aid as it pertains to students' accounts
• Experience working closely with students/families in a higher education environment
• Have strong communication skills that include the ability to present information in a public manner as well as one-on-one meetings
• Excellent written skills
• Ability to handle stressful situations in a courteous and professional manner
• Inquisitive and analytical, with strong critical thinking skills
• Able to solve problems, including the ability to help non-experts understand policies and processes
• Excellent organizational skills with the ability to multi-task and successfully prioritize tasks
• Commitment to and ability to work with diverse populations

Grade of Position: A15E

Scheduled Weekly Hours: 36.25

Hiring Range: $51,100.00 - $53,600.00




To apply, please visit: https://emerson.wd5.myworkdayjobs.com/en-US/Emerson_College_Staff/job/Boston-Campus/Asst-Dir--Student-Accounts_JR001320

About Us
Emerson College is the nation’s only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. Its main campus is located in the center of the dynamic multicultural city of Boston, in close proximity to major publishing houses, arts institutions, and research centers. The college also has campuses in Los Angeles and the Netherlands. Emerson College enrolls over 4,300 graduate and undergraduate students from more than 70 countries and all 50 states.

Diversity Statement
Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email: titleix@emerson.edu

Annual Clery Report
n accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.

Grade Ranges
Information on Emerson College staff grade range





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