Manager Graduate Nursing Programs

Job description

Manager Graduate Nursing Programs
University of San Francisco

USF Hilltop Campus

Job Title:
Manager Graduate Nursing Programs

Job Summary:
Manager of Graduate Nursing Programs (‘Manager') oversees administrative services, operational support, and fiscal health of the post-licensure graduate nursing programs, and respective departments (3), within the School of Nursing and Health Professions (‘SONHP'); with special focus on clinical and practicum placements and compliance process for practitioners and licensed nurses (in partnership with the Graduate Placement Coordinator). The Manager oversees program and department objectives by managing staff, planning and evaluating program/department activities and budget (in partnership with the Assistant Dean of Administration), developing and facilitating marketing and recruitment strategies (in partnership with the Director of Graduate Enrollment Management). This includes overall responsibility for managing short-term and long-range planning and operational functions, and for overseeing and leading the work of direct reports. The Manager is also responsible for organizational and operational effectiveness through planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of direct reports and other resources within School of Nursing and Health Professions.

The Manager's primary reporting relationship is with the Associate Dean for Graduate Programs and Community Partnerships with responsibilities for outreach and clinical relationships. The Manager functions with considerable autonomy, exercising sound judgment in carrying out responsibilities while working collaboratively with department chairs, program directors/faculty, and other managers in the Dean's office in the various functional areas and other offices throughout the University. The Manager seeks assistance from functional experts on complex matters, and acts as a trusted colleague to both faculty and staff, and serves as a consultant and representative of the programs and departments to other organizations within the School and University.

The Manager's focus includes the health and safety of their direct reports, carrying out and attaining the mission and the goals of the business unit managed, development of a world-class support team, and of an employee-centered workplace culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance - in alignment with the overall culture and climate of SONHP and University, respectively.

Full Job Description:

Job Responsibilities:

People Management

  • Work with SONHP Administration to recruit, interview, select, hire, and retain a staff support team; Responsible for minimum of 3-6 full-time staff (may include: Department Supervisors, Program Administrators and Program Assistants) and 2-5 student assistant direct reports.
  • Coach, develop, mentor, and supervise staff, including: employee on-boarding, conflict-management, project-based assignments, and providing career development planning and opportunities.
  • Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment; empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
  • Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of SONHP Administration and/or USF Human Resources, when necessary.
  • Maintain employee work schedules including assignments, job rotation/absenteeism coverage, training, event/teaching weekend coverage, vacations and paid time off, telecommuting (where applicable), and overtime scheduling.
  • Maintain transparent communication. Appropriately communicate organization information through department/program meetings, team and/or 1:1 meetings, email, instant message (where appropriate), and regular interpersonal communication.

Business Operations
  • Develop and maintain, in partnership with the Associate Dean of Administration and program directors, department and program budgets. Budgetary responsibility for up to $100,000 per program..
  • Support program directors in developing and submitting program grants to support students and program expansion.
  • Develop and implement systems for establishing and maintaining grant reporting requirements.
  • Develop and implement systems and processes to establish and maintain records for the operating unit, promotion and enforcement of internal procedures and controls; develop and maintain a system for data collection/management/analysis to support accreditation, funding and licensure functions.
  • Maintain current information as to trends and developments in business; presents recommendations for marketing of programs and recruitment of prospective students.
  • Develop or assist with the development and implementation of policies and procedures consistent with those of the University and School to ensure efficient and safe operation of the unit.
  • Participate in development, implementation and maintenance of program and administrative operational policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals.
  • Represent the University, School, department and programs at various community and/or business meetings, committees, and task forces; promotes existing and new programs and/or policies.
  • Oversee a student services team responsible for administering, implementing, interpreting, and maintaining compliance with university, department and program policies and procedures on issues regarding academic programs, advising, continuing student program transfers, financial aid, graduate admission, new student onboarding, prospective student advising, stipends, student life, teaching assistantships, visa services.
  • Evaluate business processes and operational effectiveness. Analyze and resolve/delegate complex issues and provide alternative solutions as necessary.
  • Advise faculty and deans on programmatic and policy development. Provide input to on academic and administrative policies and guidelines.

Program Support
  • Clinical/Practicum Placement - In partnership with the Graduate Placement Coordinator, Associate Dean of Graduate Programs and Community Partnerships, program faculty and students, work to secure clinical and practicum placements for students each semester.
  • Develop and maintain a system for collecting the information and documentation needed for analysis and compliance with accreditation standards.
  • Support the development of new Academic Practice Partnerships, as needed.

Events & Teaching Weekends
  • Ensure administrative support is available (as needed) for all program-related events (i.e., lunch and learns, orientation, open houses, poster presentations, etc.)
  • Maintain a system for securing administrative coverage and support for all Teaching Weekend course days

Perform other duties as assigned.

Minimum Requirements:

Bachelor's degree is required. Master's degree preferred. Minimum 5-8 years of work experience with increasing responsibilities related to organizational and operational effectiveness including but not limited to: program management, budgetary responsibility, staff recruitment and development, grant development and management, student recruitment and retention and academic partnership development and implementation. Minimum of one year experience working with health care or graduate students.

Work in academic settings preferred. Excellent understanding of technology. Detail oriented and highly organized, with ability to balance competing priorities. Excellent oral and written communication skills; including the ability to communicate on a professional level with groups and individuals across the School and the University and with external constituents, ability to edit and proofread complex documents, and ability to draft original correspondence. Strong interpersonal and client relationship skills, including the ability to work with a highly diverse population of students, staff and faculty. Strong interpersonal skills, including the ability to exchange non-routine information using tact and persuasion and the ability to work and communicate with a highly diverse constituency, from new university graduates to C-level executives. Ability to travel, and work evenings and weekends.

Full time

Pay Rate:

To apply, visit

The University of San Francisco is located in the heart of one of the world’s most innovative and diverse cities, and is home to a vibrant academic community of students and faculty who achieve excellence in their fields. Its diverse student body enjoys direct access to faculty, small classes and outstanding opportunities in the city itself. USF is San Francisco's first university, and its Jesuit Catholic mission helps ignite a student’s passion for social justice and a desire to “Change the World From Here.” For more information, visit

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Job No:
Posted: 9/16/2019
Application Due: 1/15/2020
Work Type: