Vice President, Student Services

Job description

Posting Details

Click the link below to view the salary schedule and select the job title that matches your desired position. <>

Position Description

Ideal Candidate Statement

Ohlone College is seeking a Vice President of Student Services who is an experienced leader who is focused on student access and student success. The candidate believes in continuous quality improvement and has a clear commitment to leading in an equitable and culturally competent learning environment. The ideal candidate is a visionary leader who will inspire students, staff and the community to achieve their goals and realize their potential. The Vice President of Student Services works collaboratively with the Vice President of Academic Affairs and other members of the executive team to create a cohesive and integrated learning, teaching and working environment. An innovative and critical thinker, the candidate finds creative solutions to issues and problems, applying outstanding interpersonal, written and oral communication skills. Ohlone’s vision of the Vice President of Student Services is someone whose leadership style is collegial, approachable, and accessible on campus and in the community, characterized by respect for diverse views and opinions. This seasoned professional fosters cohesion and a sense of working together for the good of the College and is committed to the effective use of technology within student services and administrative environments. The Vice President is an individual who is highly ethical, trustworthy, credible, loyal, and flexible, an effective decision maker who is able to delegate responsibility and authority while maintaining stewardship and accountability.

Job Description Summary

Under the direction of the President/Superintendent, the Vice President of Student Services envisions, plans, coordinates, administers and evaluates support programs, services and resources for students. The Vice President provides leadership to managers, faculty and classified staff in all areas of student services. Areas of responsibility include but not limited to:
Enrollment Services
Financial Aid
Transfer Center
Student Accessibility Services (SAS)
Extended Opportunities Programs and Services (EOPS)
Student Health Center
International Programs and Services
Student activities and government
Student conduct and discipline

The Vice President is an active participant in college-wide governance committees and provides overall vision for Student Services.

Knowledge Skills and Abilities

Planning, organization and direction of a student services department
Financial aid process, procedures and requirements
Student enrollment processes
Legal requirements regarding student records and discipline
Relational databases and impact on student services
Student development, applied human development teaching and learning theory
Participatory governance process and procedures
Budget preparation and control
Principles and practices of administration, supervision and training
Applicable laws, codes, regulations, policies and procedures, including the California Education Code
Operation of a computer and assigned software

Identify and assess student needs
Assign and deploy resources to accomplish Department goals and objectives
Use Interpersonal skills using tact, patience and courtesy
Integrate technology into applicable programs
Assure institutional compliance with federal and state mandates
Supervise and evaluate the performance of assigned staff
Communicate effectively both orally and in writing
Interpret, apply and explain rules, regulations, policies and procedures
Establish and maintain cooperative and effective working relationships with others
Operate a computer and assigned office equipment
Analyze situations accurately and adopt an effective course of action
Meet schedules and time lines
Work independently with little direction
Plan, organize and lead work
Prepare comprehensive narrative and statistical reports
Direct the maintenance of a variety of reports, records and files related to assigned activities

Essential Duties

Serve as the chief advisor to the President on strategic matters related to student services and other key administrative concerns and keeps the President informed at all times.

Provide direction and leadership to all academic and classified staff assigned to student services functions, programs, operations and activities.

Formulate, develop, implement and review a broad variety of policies, standards and outcomes to assure that students are afforded optimum support services while pursuing academic and vocational fields of study.

Serve as a member of the President/Superintendent’s executive team and participate in establishing and achieving institutional goals in accordance with the District’s strategic plan.

Assure optimum services to students in all areas of student life, including enrollment services, counseling, financial aid, student government and activities, health center, Student Accessibility Services (SAS), Extended Opportunities Programs and Services (EOPS), Transfer Center, Assessment, International Programs and Services, and other assigned areas.

In a quality and service-oriented environment, supervise and evaluate the performance of administrators and supervisors responsible for administration and implementation of student support services; promote an environment of trust, cooperation and mutual effort to foster the success and achievement of students.

Confer with District administrators and others regarding management issues involving student services and programs of the District including the Student Equity and Achievement Planrecommendations for new or revised policies and procedures in order to assure that all areas of student services interface effectively and are appropriately integrated with the instructional program.

Work closely with academic staff to develop, modify and enhance student services; review and evaluate existing programs and promote expansion of services to meet the diverse needs of Ohlone College students including new, transfer, re-entry and students transitioning from high school to college.

Serve as the President/Superintendent’s designee for student code of conduct and discipline and related policies; promote the resolution of disciplinary issues through the District’s internal process; assure the fair, consistent and objective enforcement of policies, procedures and regulations governing student conduct.

Represent the District to local, state and federal governmental bodies and agencies involved in providing benefits, resources, services and programs for community college students; when requested, represent the District to the community including other educational institutions, business interests and service organizations.

Assure compliance with all applicable laws, regulations, codes, rules, and restrictions related to assigned student support services, programs and activities; assure that the highest legal and ethical standards are maintained and clearly communicated to subordinate personnel.

Review and evaluate effectiveness of key personnel, programs and services; assure development and implementation of supplemental programs and services which are efficient, effective and responsive to the needs of students; recommend operational changes and improvements as appropriate.

Direct the efforts and activities of assigned committees, task forces and work groups; delegate responsibility to subordinates for representing the District’s interests in the local community and at state or national meetings; review and evaluate information, factual summaries and recommendations from work groups and team leaders.

Work collaboratively with IT Services in adopting and using systems and tools to effectively and efficiently improve processes and procedures affecting the delivery of student services and other related programs.

Work collaboratively with the Vice President of Academic Affairs in developing the college catalog and schedule of classes and direct planning for college graduation ceremonies.

Perform other duties as assigned by the President/Superintendent.

Education and Experience

1.Master’s degree from an accredited college or university.
2.A minimum of three years of recent management level experience in student services or related fields.
3.An understanding of and commitment to the mission of California Community Colleges.
4.Evidence of understanding of and sensitivity to the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students and staff.

Preferred Qualifications

Desirable qualifications:
Possession of a Ph.D. or Ed.D. from an accredited college or university

Physical Characteristics


Office environment
Driving a vehicle to conduct work

Ability to exchange information and make presentations.
Ability to operate a computer keyboard
Ability to read a variety of materials
Sitting for extended periods of time

Exposure to dissatisfied or abusive individuals

Salary RangeRange 234 ($156,977 - $200,350 per year) Posting Detail Information

Posting NumberNumber of Vacancies1Desired Start DatePosition End Date (if temporary)Open Date09/13/2019Close Date10/11/2019Open Until FilledNoForeign Transcripts

Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline.

Benefits Statement

Ohlone offers a competitive benefits package. Employee pays for health benefits from salary. Below is a list of some of our offerings:

1. Medical, dental, vision, life insurance, EAP and LTD
2. Membership in Public Employees’ Retirement System Candidates hired on or after January 1, 2013 are subject to restrictions imposed by PEPRA)
3. Contribution to O.A.S.D.I. (Social Security)
4. Paid vacation
5. Paid sick leave
6. Paid holidays and district-paid floating personal days
7. Longevity pay step increase based on your years of service
8. IRS Section 125 Flexible Medical Spending Plan
9. 457(b) Deferred Compensation Plan (employee contributes)
10. 403(b) Tax Shelter Annuity Plan (employee contributes)

*Benefits will be prorated for positions less than 100%

Immigration Reform & Control Act of 1986

Applicants selected for positions will be required to provide identification and employment eligibility as outlined in the federal “Immigration Reform & Control Act of 1986.”

District Statement

A multi-campus single community college district, Ohlone College is located in the southern portion of the San Francisco Bay in California; serving 12,000 students per year. The District has a main campus in the City of Fremont and a newly constructed campus in the City of Newark. Ohlone College is an ethnically diverse institution that promotes innovation and continuous improvement in departments and divisions. The College is named for the native population living in the area when Mission San Jose was founded. The Fremont campus is located just south of the historical Mission. The Newark Campus is located near Interstate 880 and emphasizes programs in health, environment, and technology.

EEO Statement Summary

Ohlone College does not discriminate on the basis of race, gender, ethnicity, sexual orientation, religion, national origin, age, disability, or disabled veteran status in providing educational services and programs, or in the employment process, pursuant to Federal and State statutes and regulations pertaining to unlawful discrimination.

Conditions of Employment

Offers of employment are contingent upon Governing Board approval. Employment with Ohlone Community College is not complete or official until applicants meet all pre-employment requirements. All new employees are required to submit official transcripts and proof of freedom from tuberculosis. In addition you will be required to provide identification and employment eligibility as outlined in the federal “Immigration Reform & Control Act of 1986.” Pre-employment tests and/or medical examinations may be required. Ohlone Community College does not sponsor H1B visas. Employees must sign the Oath or Affirmation of Allegiance and submit fingerprints for CA Department of Justice clearance.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What does it mean to have a commitment to diversity and how would you apply this commitment as you conduct your responsibility?

    (Open Ended Question)

  2. * How did you hear about this employment opportunity?
    • Public Job Posting
    • Internal Job Posting
    • Agency Referral
    • Advertisement/Publication
    • Personal Referral
    • Website
    • Other
Applicant DocumentsRequired Documents
  1. Resume/Curriculum Vitae (PDF Document Only)
  2. Cover letter indicating your interest for the position
  3. Copies of college transcripts (originals will be required at the time of hire)
  4. List of references to include name, title and their relationship to you as follows: 2 supervisors (past and/or present), 2 peers, 2 subordinates and 2 governance, union or community members. Please include clear contact information.
Optional Documents




    Diversity Profile: University



    View more

    Learn more on Inside Higher Ed's College Page for University

    Arrow pointing right
    Job No:
    Posted: 9/16/2019
    Application Due: 10/11/2019
    Work Type: