Director of Campus Life & Student Support Services
Job location: Washington, DC
Employment Type: Full-time
Posted data: 2019-09-17
The Chicago School of Professional Psychology (TCSPP) is currently seeking a
Director of Campus Life and Student Support Services reporting to the Washington D.C. Campus Dean. The Director will be responsible for managing various aspects of campus operations including facilities, IT, academic support structures, library, and the Student Support Services department. This position oversees various staff in the areas listed above.
- Management of facilities logistics including class scheduling, reception area coverage, IT, and campus security.
- Oversight of academic resources, including the campus library, writing center, and research center.
- Management of Student Support Services (ADA Accommodations, International Student Services, Student Life & Events) and the overall registration process for students.
- Leading staff in development of excellent student and academic support service skills that create an environment of student centered focus and support.
- Work closely with academic departments in the development of sound student support initiatives focused on retention and holistic support.
- Chair the committee that reviews individual, pressing student issues.
- Serves as lead in student escalation issues that require student support involvement.
- Monitoring staff progress and completion of intervention tasks, student contact requests and appointments used to support student needs as they progress towards degree completion.
- With the Student Support Team, collect data to assess the prior year’s retention and forecast for future terms.
- Identify and develop strategies and create plan to implement strategies while also assessing efficacy of the implementation.
- Identify risks and obstacles standing in the way of student progress and develop solutions to promote student success.
- Collaborate with national administration to ensure best practices are developed at the campus level in student support, facility management, and academic supports.
- Assist with school leadership in developing and implementing standard operating procedures as well as communication strategies.
- Collaborate with Senior Directors of Admissions to develop strategies for success of incoming students, identify potential risk factors of new students and working for student success as they onboard into their programs.
- Maintaining a student population.
- Adhere to and ensure staff adheres to all internal, Federal Dept. of Ed, regulatory, and Affiliate policies and procedures, integrity and ethical standards.
- Departmental and team email inbox review, including but not limited to: Accommodations and DC Student Support general email.
- Must be a self-starter, with an attention to detail; possess high-level organizational and problem solving abilities
- Skilled communicator with excellent verbal and written communications skills
- Ability to work independently in service-oriented environment
- Excellent student service, critical thinking, and problem solving skills
- Experience and proficiency in student information systems – preferably CampusVue - with an emphasis on working with the end users (Office of the Registrar, staff, faculty)
- Experience with Excel reporting
- Some evening and weekend work required particularly around start times
- Must possess integrity, ambition, and be process and results-driven
- Bachelor’s degree; master’s degree preferred
- Minimum of 5 years of student retention focused experience in a higher education setting
- Demonstrated success in implementation and improvement of student retention
- Demonstrated experience in managing a high level of work in a fast paced environment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The Chicago School of Professional Psychology offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.
The Chicago School of Professional Psychology is an Equal Opportunity Employer.