Communications Counselor Lead

Job description

Job Title: Communications Counselor Lead
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 25148
Job Code: 3086 Student Services Professional IV
Department: ES Tech Impl & Comm
CompensationClassification: Student Services Professional IV
Salary Range: $5,351/month - $7,633/month
Anticipated Hiring Range:$5,351/month - $5,614/month
FLSA Status: Exempt

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please visit
About the PositionThe Communications Counselor Lead performs multiple essential functions including implementation of the international applicant communication plan under the supervision of the Associate Director, and works collaboratively with other units in Enrollment Management to collect, synthesize, and deliver a variety of interdependent communication messages via the communications counselors in support of recruiting, admitting, enrolling and retaining students to the university. Collaborates directly with the College of Professional & Global Education for recruitment and yield of international applicants. Performs tasks related to the functional and technical aspects of the communication plan related to Student Recruitment, Admissions, Evaluation and Enrollment Management functions. This position provides primary leadership and knowledge regarding communication methods, such as phones, email, mass messaging, social media, and other technology such as chat sessions and virtual advising. Collaborates with Enrollment Management units and University constituents to implement shared business processes and meet deadlines.

Working under limited supervision, the position is responsible for maintaining a high level of knowledge regarding communication systems that attract, recruit, and enroll academically qualified, culturally diverse, and socially conscious populations of undergraduate and graduate students. This position maintains expertise on processes associated with both domestic and international/non-resident admission and enrollment. This position maintains a high level of expertise in requirements, processes, and regulations to facilitate quality customer service and advising in supporting students' decisions to apply and attend SJSU. The Lead will develop and maintain accurate and transparent documentation of the communication process and workflow in order to maintain levels of productivity, quality of counseling for prospective students and information shared relative to the admission process for both domestic and international/non-resident graduate and undergraduate students.
Required Qualifications- Equivalent to graduation from a four-year college or university in a related field plus upper
division or graduate coursework in counseling techniques, interviewing and conflict resolution
where such are job related
- Four years of progressively responsible professional student services work experience which
includes experience in advising students individually and in groups, and in analysis and
resolution of complex student services problems. A master's degree in Counseling, Clinical
Psychology, Social Work or a job-related field may be substituted for one year of professional
experience. A doctorate degree and the appropriate internship or clinical training in counseling,
guidance or a job-related field may be substituted for two years of the required professional
experience for positions with a major responsibility for professional, personal or career
Preferred Qualifications- Master's Degree
- 1 to 2 years of supervising or directing work flow of student staff
- Experience in training groups
Knowledge, Skills & Abilities- Exceptional attention to detail
- Ability to carry out very complex assignments without detailed instructions
- Ability to analyze priorities to effectively assign work tasks across a team of team members
- Ability to reason logically; ability to collect, compile, analyze, and evaluate data and make
verbal or written presentations based on these data
- Ability to effectively prioritize elements of the Enrollment Services Communication Plan
Application ProceduresComplete the SJSU Online Employment Application and attach the following documents:
-Letter of Interest
-List of References

All applicants must apply within the specified application period: September 13, 2019 through September 29,2019. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Additional InformationSatisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment StatementSan José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Reasonable accommodations will be provided for applicants with disabilities who self-disclose.
Contact InformationUniversity Personnel
[email protected]
Transformation 2030Engage and Educate: Be a university of first choice where we bring together exceptional people - students, faculty and staff members, and our community - to do extraordinary things with their lives as learners, creators and champions.

Excel and Lead: Be a leading academic institution where faculty and staff members and alumni are regional, national and global leaders in their fields.

Grow and Thrive: Be an inclusive, welcoming and well-balanced community and institution that ensures long-term financial sustainability and effectiveness and also attracts, retains and sustains faculty and staff members and students.

Connect and Contribute: Be an engaged and dynamic urban university with strong connections locally and globally.

Rebuild and Renew: Be a flourishing, modern campus with state-of-the-art infrastructure, campus spaces and technology to support learning, research and community.




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Job No:
Posted: 9/14/2019
Application Due: 3/8/2020
Work Type: