IT Business Owner

Job description

Position Details

Position Details

Requisition Number STA002498Classification TitleIT Business OwnerWorking TitleLocationStatesboro CampusDepartment3900627100-IT Service and DeliveryPosition StatusFull-TimePosition Summary

IT Service and Delivery. The IT Business Owner serves as the primary IT point of contact for divisions within the University providing strategic and operational planning as well as project management and works with senior leadership in the assigned division to create strategic roadmaps that deliver innovative technology solutions to grow the business. In addition, the IT Business Owner is accountable for identifying process improvements, reporting on Service Level Agreements for his/her assigned division and managing project portfolios for assigned division.

Essential Functions

•Serves as central point of engagement for assigned divisions allowing for better communication within higher levels of administration.
•Builds and maintains relationships with all business units within divisions to translate business drivers into IT strategy.
•Develops the divisions’ (business units) IT strategy into a roadmap that aligns with university strategic plan (pillars).
•Ensures collaboration between business units for IT projects occurs when needed.
•Serves as the single point of approval specific to the PMO project intake process.
•Partners with PMO to manage the project portfolio for division.
•Represents assigned division (as needed) on governance committees.
•Partners with Service Operations to deliver Service Level Agreements (SLAs) to assigned divisions and track metrics for tickets to ensure SLAs are met.
•Identifies and champions process improvements and collaborates with IT Business Analysts team to propose a solution.
•Possesses an understanding of enterprise applications used by division.
•Analyses and assists in resolving operational tickets that are submitted by customer when needed.
•Conducts quarterly business review with leadership within the division to review IT service and projects.

Georgia Southern University is a Tobacco Free Campus.

Minimum Education Required

Bachelor’s Degree

Could a level of job-related experience higher than the minimum required for the position substitute for the minimum level of education?NoMinimum Experience Required

Five or more years of related work experience; one or more years of experience managing customer and vendor relationships and projects

Could a level of education higher than the minimum required for the position substitute for the minimum level of job-related experience?NoKnowledge, Skills & Abilities

Effective communication (verbal and written), organization and human relations skills; ability to work well in a diverse environment; proficiency with computer and Microsoft Office Applications software including word processing, spreadsheets, and databases; legally authorized to work in the United States; successful completion of background investigation prior to employment

Preferred EducationPreferred ExperienceSalary Range$62,100 - $80,700Job Open Date08/23/2019Job Closing Date10/31/2019Special Instructions SummaryQuicklink for Posting Applicant DocumentsRequired Documents
  1. Resume
  2. Cover Letter
Optional Documents
    Supplemental Questions

    Required fields are indicated with an asterisk (*).

    1. * Do you have a Bachelor's Degree?
      • Yes
      • No
    2. * Do you have five or more years of related experience?
      • Yes
      • No
    3. * Do you have the ability to use PC computers and effectively utilize Microsoft Office Applications software including word processing, spreadsheets, and databases?
      • Yes
      • No
    4. * Do you understand that Georgia Southern University is a tobacco and smoke-free community?
      • Yes
      • No
    5. * Are you authorized to work lawfully in the United States?
      • Yes
      • No




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    Job No:
    Posted: 9/14/2019
    Application Due: 11/2/2019
    Work Type: