Self-Help - Customer Service Specialists/Welcome Center Receptionists
- Employer
- East Carolina University
- Location
- Greenville, NC
View more
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
ECU Student Involvement and Leadership is currently seeking Customer Service Specialists/Welcome Center Receptionists to fulfill the following general roles and responsibilities:
•Administrator: complete all necessary paperwork, forms, maintain logs and tasks as required, attend scheduled shifts and know the staff manual protocols
•Customer Service: acknowledging and greeting students, staff, faculty and University guests, know campus resources and departmental functions to work with faculty, staff, students and guest of the University to connect each to resources as appropriate and assisting with navigating through campus and keep supervisor informed, help create a welcoming environment.
•Clerical Aid: to be able to file records, maintain records and logs, answer telephone calls and relay messages to the appropriate contact, be able to operate common office equipment such as computers, copiers, scanners, calculators, fax, etc.
•Cash Handling for Welcome Center assistants: to be able to accurately count, receive and give money related to transactions in the HSC Central Ticket Office ticketing system, handling point of sale transactions, operate a cash register. Follow all established rules and procedures with regard to handling payment card information both in person and while processing mail and phone orders.
•Security: provide for the safety of patrons during events, enforce facility policies and capacity, theft deterrent, knowledgeable of emergency evacuation and lock down procedures.
•Team Member: attend all training sessions, support staff team and help when needed, maintain positive communication with staff and all SIL employees
•University Representative: serve as a positive role model, serve the needs of students, staff, faculty, and University guests, be mindful of social media tags/posts and represent SIL and ECU positively.
As a result of being a student employee within the Division of Student Affairs, students will have the opportunity to gain the following competencies based on NACE Top Ten Skills Employers Seek and CAS Learning Domains:
•Effective Communication
•Accountability/Integrity
•Professionalism
•Cash Handling
•Problem Solving/Effective Reasoning
•Initiative
•Conflict Resolution
•Teamwork
•Adaptability/Resiliency
•Organization/Planning
•Technical Skills
Applicants should be enrolled as a student and be in good academic standing with ECU, as well as with local, state, and federal laws. Additionally, candidates must possess a minimum cumulative GPA of 1.0.
Special Instructions to ApplicantPlease upload your cover letter, resume, and list of references online.
Quick Link for Direct Accesshttp://ecu.peopleadmin.com/postings/31928Open Date09/11/2019Close Date10/26/2019Open Until FilledNoSupplemental QuestionsRequired fields are indicated with an asterisk (*).
- Curriculum Vitae/Resume
- Cover Letter
- List of References
Organization
ECU offers a challenging academic environment and an energetic campus life. We are committed to excellence through a talented and diverse faculty and staff. One of the perks of working at ECU is that you can take up to 9 credit hours of classes per year at no cost to you. There is also a textbook loan program in place available to permanent ECU staff and faculty, or their eligible dependent children or spouse. ECU also offers excellent benefits, including health care and retirement plans, and generous leave time.
Scholarship. Discovery. Service. Leadership.
Here, those values are more than just buzzwords. They indicate the wealth of opportunity that ECU students experience while engaging in the rigorous pursuit of knowledge. They define the many ways in which students innovate and forge new paths. They encompass the life lessons our students learn while serving others and improving communities. They emphasize the encouragement our students receive to stand up and lead the way into a brighter tomorrow. http://www.ecu.edu/cs-acad/admissions/whyecu.cfm
To be a national model for student success, public service and regional transformation, East Carolina University:
- Uses innovative learning strategies and delivery methods to maximize access;
- Prepares students with the knowledge, skills and values to succeed in a global, multicultural society;
- Develops tomorrow's leaders to serve and inspire positive change;
- Discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond;
- Transforms health care, promotes wellness, and reduces health disparities; and
- Improves quality of life through cultural enrichment, academics, the arts, and athletics.
http://www.ecu.edu/cs-admin/chancellor/mission-and-vision.cfm
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