Position Details

Position Information

Job TitleInformation SpecialistCampusAnkeny CampusJob Number20-C07Employment DateAs soon as possibleJob CategorySupport Staff PositionsApplication & Position Contact Information

Human Resources (515) 964-6479 or jobs@dmacc.edu for information concerning the application process. Susan Bernard (515) 964-6487 or smbernard@dmacc.edu for information concerning the position or your status once the position has closed.

Posting Detail Information

Salary Information

HIRING RANGE: $19.75-$20.59 per hour based on experience.
Pay Grade: 08

Job Summary

Greet and assist prospective and current students, staff, visitors and the general public by disseminating information concerning educational offerings, college policies and procedures, DMACC webpage navigation, events and activities.

Essential Functions

Receive and transfer calls received through the college switchboard. Update message lines as needed and act as liaison between DMACC and the Vital Support phone system.

Provide and distribute general college information, college procedures and policies, events etc. to students, staff, and general public in person, on the telephone and by mail and email.

Maintain calendars for the Ankeny counseling/advising staff; input data for department reports and communication plan.

Print, process and mail requests for information, coordinate college wide mailings and maintain reports.

Coordinate the distribution of information which includes: college brochures, college planners, college telephone directories, and any other requests. Provide support for “Ask a Question” button on the college home page.

Perform other duties as assigned.

Required Qualifications

High school graduate or equivalent.

Two years of general office experience which included or was supplemented by significant public contact and telephone work. (Postsecondary education may substitute for up to 1 year of the required experience with 15 semester hours equivalent to 6 months of experience.)

Effective customer service skills.

Strong communication skills.

Ability to plan, organize and manage time.

Excellent problem solving skills.

Demonstrated ability to establish and maintain a professional working relationship with a wide variety of individuals coming from diverse backgrounds.

Knowledge of current software applications.

Desired Qualifications

Work experience in a postsecondary institution.
Ability to speak a language in addition to English.

Work Schedule

Monday-Friday, day hours.

Posting Date09/12/2019Deadline for Submitting Applications09/22/2019Open Until FilledNoSpecial Instructions to Applicants

THIS VACANCY REQUIRES: A complete DMACC Employment Application (personal information, educational history, employment history, and supplemental questions). Incomplete applications will not be accepted. Application must be completed in its entirety, even when including a resume. “See Resume” will not be accepted.

Quick Link for Internal Postingshttp://jobs.dmacc.edu/postings/4640Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * This position requires frequent contact with students, faculty, staff and the general public. Please describe your experience working with the general public.

   (Open Ended Question)

2. * Please describe a time when you delivered great customer service. Describe a time when you could have handled a customer service situation differently to achieve better results.

   (Open Ended Question)

3. * How did you learn about this job opening?
   • DMACC Employee Referral
   • Friend/Relative
   • Indeed.com
   • TeachIowa.gov
   • HigherEdJobs
   • CareerBuilder
   • The Chronicle of Higher Education
   • Inside Higher Ed
   • LinkedIn
   • Iowa Workforce Development
   • DMACC Website
   • DMACC Applicant Interest Email
   • Other
4. * Have you completed the DMACC Employment Application (all personal information, educational history, employment history, and supplemental questions)?
   • Yes
   • No (If no, please return to the application and complete all additional information.)

Documents Needed to ApplyRequired Documents

Optional Documents

1. Resume
2. Cover Letter
3. Transcripts
4. Transcript 2
5. Transcript 3
6. Other