Computing Support Technician
Job Title: Computing Support Technician
Location: Tallahassee, FL
Full/Part Time: Full-Time
Job ID: 46182
Department Information Technology Services (Multiple Positions)Equal Employment Opportunity An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU's Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdfResponsibilities This position provides advanced, quality, effective, reliable, and responsive support to FSU customers regarding their computing needs. Serves as liaison between FSU customers and service providers, participating in policy and best practices development.
This position configures, maintains, troubleshoots, or modifies computer hardware, multimedia equipment, and related devices. Initiates routine diagnostics to determine cause of equipment failure and follows standard procedures for problem resolution. Installs and customizes application software.
Serves as a principle point of contact to answer inquiries and serves as liaison between end users and the appropriate Information Technology Services (ITS) area or University department able to provide problem resolution, within defined turnaround time.
Trains users on basic computer function, software, or multimedia equipment to facilitate and enhance their work experience.
Creates and maintains documentation related to procedures used to support computing customers.
Performs other duties as assigned. A State vehicle, golf cart, utility vehicle, or all-terrain vehicle will be used to reach site premises. A valid driver’s license will be needed in order to operate vehicle.
Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.Qualifications High school diploma or equivalency and two years experience or a combination of post high school education and experience equal to two years.
Ability to demonstrate effective customer service skills.
Ability to communicate effectively verbally and in writing.
Ability to convey technical information to technical and non-technical users.
Ability to document existing and new processes.
Ability to prioritize and organize work assignments.
Ability to utilize problem solving and technical skills.
A valid Florida or Georgia driver's license or the ability to obtain one
Knowledge of applicable computer applications and basic computer functions.
Knowledge of applicable computer software and operating systems.
Knowledge of standard concepts, practices, and procedures for computer support.
Knowledge of computer operations, functions, and related peripherals.Preferred Experience supporting Mac OS 10.12-10.14 and Windows 8.1-10.
Experience supporting Email clients (i.e., Outlook 2016, O365 Click to Run) and Microsoft productivity suite (Office 2016 and O365 Click-to-Run).
Experience performing virus/malware diagnosis and remediation.
Basic understanding of Active Directory, and operating systems’ network configuration and troubleshooting.
Must be knowledgeable in a broad, constantly evolving assortment of IT policies, procedures, and technologies.
Preferred experience with modern device management.
Preferred experience with vulnerability management such as antivirus/malware protection, detection and remediation.Pay Plan This is an USPS (University Support Personnel System) position.Schedule If not otherwise specified, schedule is M-F, 8-5.Criminal Background Check This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.Veterans' Preference Certain service members and veterans, and the spouses and family members of the service members and veterans, will receive preference and priority in employment and are encouraged to apply for the positions being filled. For information on who may be eligible for Veterans' Preference, go to http://hr.fsu.edu/?page=ers/application/application_veterans_preference, or call FSU Human Resources at (850) 644-6034.
IMPORTANT: In order to claim Veterans' Preference, applicants must upload a DD-214 (and other documentation, as applicable) with their online application prior to the closing date of the job opening.Tobacco Free Campus Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.Re-advertisement This position is being re-advertised. Previous applicants need not reapply.