Student Financial Specialist - Campus Based Aid
Job Title: Student Financial Specialist - Campus Based Aid
Location: Tallahassee, FL
Full/Part Time: Full-Time
Job ID: 46275
Department The Office of Financial AidEqual Employment Opportunity An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU's Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdfResponsibilities Position is responsible for coordinating, analyzing, evaluating, verifying and awarding of campus-based aid with a focus on income reduction in accordance with federal, state, and institutional policies. Coordinates the daily functions of campus based aid specific to income reduction. Acts as liaison between federal government processors to resolve issues in their area. Counsels applicants, students, their agents, and departmental representatives in matters concerning individual student aid eligibility; the process and time-line for creating packages; various aid types and eligibility; and process and time-line for disbursement and financial literacy. Interprets financial aid rules and policies from internal and external sources. Initiates action(s) to resolve student issues. Knowledgeable in other areas of campus based aid that include divorce and separation, cost of attendance, dependency overrides, emergency medical expense, non-elective medical/dental, death of parent/spouse, parent college enrollment as it impacts and relates to income reduction and financial literacy. May serve as a dedicated financial aid liaison for a specific program or department within the University.
Authorizes the processing of disbursements and audit awards of campus-based aid in accordance with the established institutional methodology and state and federal regulations. Researches issues that the system has flagged as possible violations of federal, state, and/or institutional compliance rules. These include, but are not limited to: initial and continuing student eligibility issues; 'over-awards' in which FSU has produced an aid package exceeding a student's actual cost of attendance; and withdrawals (both official and unofficial) which necessitate a student repay federal Title IV funds. Initiates research based upon ad hoc issue reports and may coordinate with FA Systems to design additional audits. Takes corrective action as needed. Conducts regular audits of section processes as directed by the Senior Specialist. Audits programs outside CBA annually as assigned by senior leadership and provides findings and recommendations to aid in quality control, compliance and improve efficiencies. Provides support and information to OFA leadership in the following ways: participating in discussions and testing with OFA Systems, ERP, and ITS for quarterly CS PUM updates and system upgrades which have potential impacts for OFA; performing comprehensive testing of financial aid packaging logic annually; and by continually reviewing the effectiveness of OFA programs and processes. Recommends changes to improve efficiency, compliance, and the quality of student service. May share in the responsibility of implementing recommendations.
Reviews 'special circumstances' appeals. Evaluates appeals based on federal rules regarding allowable modification of government-determined dependency status, adjusted gross income, and estimated family contribution. Should an appeal be approved, updates federal financial aid (ISIR) database; overrides the FSU system-generated aid package to meet the student's eligibility; and manually disburses funds in coordination with Student Business Services. Overrides standard University-established cost of attendance based on documentation of additional expenses. Communicates with students regarding appeal status. Advises applicants and continuing students who are selected by U.S. Department of Education for verification. Recommends policies and procedures to effectively administer financial aid related to campus-based aid. Assists with coordinating student financial programs and other sections during peak times to support the goals of the Office of Financial Aid.Qualifications Bachelor's degree and two years of experience or a high school diploma/equivalent and six years of experience. (Note: post-high school education can substitute for experience at the equivalent rate.)
Prior financial aid/financial literacy, customer service, advising experience, or experience working one-on-one with people in a professional setting.
Experience with Microsoft Word, Excel and Outlook or equivalent software.
Experience communicating effectively verbally and in writing.
Experience performing accurately in a detail oriented environment and the ability to meet project deadlines.
Experience gathering, interpreting, reporting, and editing information.
Experience and ability to prioritize, organize, and perform multiple work assignments simultaneously.
Candidates must attach a resume to be considered for the position.Preferred A bachelor's degree in an appropriate area of specialization and 2 years of experience related to the responsibilities of the job are preferred. We seek energetic candidates who are detail-oriented, and who work well independently was well as in a team. Candidates should have the ability to review, analyze, formulate, and organize data and information and follow through on assignments. Applicants should be able establish and maintain effective working relationships and should possess a strong sense of initiative while managing multiple responsibilities concurrently. candidates should be able to communicate effectively both verbally and in writing.Anticipated Salary Range Low to Mid 30's.Pay Plan This is an A&P (Administrative and Professional) position.Schedule If not otherwise specified, schedule is M-F, 8-5.Criminal Background Check This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.Tobacco Free Campus Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.