Digital Marketing Manager

Job description

Posting Details

Position Information

Position TitleDigital Marketing ManagerAbout Susquehanna

As a living, learning and working community, Susquehanna University affirms its commitment to being an engaged, culturally inclusive campus. As we seek to embody the rich diversity of the human community, we commit ourselves to the full participation of persons who represent the breadth of human difference. The university encourages candidates from historically underrepresented groups to apply. Susquehanna University is an Equal Opportunity Employer.

Susquehanna University is a national liberal arts college committed to excellence in educating students for productive, creative and reflective lives of achievement, leadership and service in a diverse, dynamic and interdependent world. Its more than 2,200 undergraduates come from 35 states and 22 countries, and all students study away through Susquehanna’s unique Global Opportunities program. Susquehanna University’s 325 acre campus, noted for its beauty, is located in Selinsgrove, Pennsylvania, 50 miles north of Harrisburg in the scenic Susquehanna River Valley, about a three hour drive from Philadelphia, Washington, D.C., and New York City. For more information, please visit

Position Summary

Job Summary
The digital marketing manager, reporting to the director of design and digital marketing, is responsible for enhancing Susquehanna University’s brand awareness within the digital space.

Driving website traffic and growing social media engagement, the manager leads digital marketing campaigns from concept to execution, targeting current students, faculty and staff, alumni, parents and prospective students.

Specific Responsibilities
Primary areas of responsibility include:
•Manage the university’s website, portal, app, e-newsletters and other official digital platforms, including design updates, as well as collaborate with departments to help ensure content objectives are met and sites are designed for accessibility and usability.
•Develop, evaluate and oversee the implementation of user testing and A/B testing protocols and procedures. Build user journeys. Optimize web and social media for SEO.
•Contribute to content planning and creation, digital storytelling, and related strategies in conjunction with Marketing and Communications staff and other departments.
•Develop a website plan to drive online traffic to achieve goals and exceed benchmarks.
•Manage university social media strategy across digital channels to grow engagement and amplification through advocacy and other efforts.
•Plan and manage digital marketing campaigns through organic and paid advertising with ROI engagement.
•Monitor, measure and regularly report on the performance metrics of all digital marketing. Use analytics to extract value; advise on optimizing content and design; and revise marketing tactics for success.
•Identify and evaluate new digital technologies to keep the university at the forefront.
•Coordinate budgetary control for digital marketing, web development and advertising.
•Manage vendor relationships for digital marketing resources.
•Serve as a liaison with the Office of Information Technology.
•Serve as essential staff member for crisis management.

Required Qualifications

Bachelor’s degree required.

At least three years of relevant experience with digital marketing, including e-marketing, social media, and/or web communications. Expertise with results-oriented communications. Experience with optimizing landing pages (SEO) and user funnels as well as setting up and optimizing Google Ads and/or social media ads.

Knowledge, Skills, Abilities
•Both analytical and creative.
•Data-driven to improve digital traffic and engagement using metrics.
•Collegial ability to work with contacts at all levels of the university to drive growth. Dedicated to contributing to a team and being of service to the institution broadly.
•Strategic ability to tailor messages to diverse or targeted audiences.
•Focused ability to set priorities and manage multiple projects simultaneously to meet deadlines.
•Technical ability to utilize software systems, such as web content management, project management and photo management.
•Solid knowledge of website analytics tools.
•Working knowledge of HTML, CSS and JavaScript development and constraints.
•Working knowledge of Adobe Creative Suite (particularly Photoshop)
•Excellent writing and interpersonal communication skills — listening and understanding. Command of the English language including meaning and spelling of words; and rules of composition and grammar.
•Detail oriented and accuracy driven.

Physical Demand
Position requires the ability to stand or sit for extended periods of time, and the ability to move about the campus. Position requires the ability to talk and to hear instruction, and use a computer effectively. Position requires the ability to occasionally lift up to 10 pounds. Working conditions are most often indoors.

Preferred Qualifications

Experience with Ingeniux content management system is a plus.

Special Instructions to the ApplicantBenefits EligibleYesNumber of Months12 monthsOther Number of MonthsFull-Time/Part-TimeFull TimeWork Schedule/Hours per WeekAdministrative/SalariedPosting date09/11/2019Closing date10/10/2019Open Until FilledNoAnticipated Start DatePosting NumberAH00626Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. What is your highest degree earned?
    • Doctorate Degree
    • Masters Degree
    • Bachelor Degree
    • ABD
    • Associate Degree
    • Some college courses
    • High School Diploma
    • GED
  2. How many years of related experience do you have?
    • Under 1
    • 1-2
    • 3-4
    • 5+
Documents for ApplicationRequired Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Diversity & Inclusion Statement
  2. Other Additional Documents




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Job No:
Posted: 9/13/2019
Application Due: 9/30/2019
Work Type: