Posting InformationPosition Information Position TypePermanent Staff (SHRA)Is this an internal only recruitment?NoPosition TitleUniversity Program Associate - JourneyWorking TitleScheduling CoordinatorPosition Number20024075Vacancy IDP010766Budgeted Hiring Range$40,000-$46,000Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.Salary Grade EquivalentGN05Full-time/Part-time Permanent/Time-LimitedFull-Time PermanentIf time-limited, estimated duration of appointmentHours per week40Work Schedule
Monday- Friday 8:00 am – 5:00 pmDepartment Name and NumberInformation Technology-SOM-420401Date First Posted09/11/2019Closing Date09/17/2019Position LocationChapel Hill, NCPosition Posting CategoryInformation Technology Position Summary Information Department Description
School of Medicine IT, division of Medical School Administration, provides centralized computer services and information systems resources for the entire School of Medicine Community, from medical students to faculty to administrative staff. This includes approximately 9,500 employees and 1,000 students. Services provided by School of Medicine include: Server administration, applications support for administrative and clinical applications, classroom support, help desk support, resources supporting research activities, support for departmental Local Area Networks (LANs), and network access to resources available on campus and the Internet. School of Medicine IT also provides extensive web-graphics development and support, including design and development of the primary School of Medicine website (www.med.unc.edu), and development of numerous web-based database projects. Other services include a variety of digital media services including video conferencing, support of classroom video systems, and video recording, production, and editing.Equal Opportunity Employer
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.Position Description
The Scheduling Coordinator manages room reservations and technical event needs across School of Medicine programs and spaces and identifies appropriate space for SOM faculty, staff, and students including;
•Size and location
•Furniture and arrangement
•Appropriate technology to accommodate pedagogical methods
The Scheduling Coordinator manages the day-to-day space scheduling of many SOM programs and helps to plan and organize activities, including coordinating technical support needs between the user and SOM IT resources.
This position often serves as the initial program contact and offers consults on the SOM IT scheduling service and software tools that are available through the program, as well as additional technical support services offered.
This position also serves as a liaison between SOM IT and Planning, Facilities, and Environmental Services, keeping spaces in good working order by escalating issues and coordinating their resolution while keeping in communication with affected SOM users.
This work requires detailed knowledge of the various SOM programs, detailed knowledge of scheduling policies and guidelines, as well as a working knowledge of applicable technology integrated across SOM spaces.
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.Essential Skills, Knowledge and Abilities
This position requires the highest level of customer service skills with the ability to work with a diverse customer base, including academics, researchers, Senior SOM Leadership, technical staff and event planners. This position requires strong software skills and a high level of organization, planning, and communication skills.Preferred Qualifications
Highly Customer Oriented
Strong Communication Skills
Strong Organizational Skills
Ability to build trusting relationships
Ability to work in a team environment
Strong Software Skills
Experience working in higher education
Experience working in Healthcare
Experience working in event planning
Experience working with scheduling and event software
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.Applicant DocumentsRequired Documents
- Curriculum Vitae / Resume
- Cover Letter
- List of References
Required fields are indicated with an asterisk (*).
- * Do you have experience in assessing customer requirements related to IT or business systems?
- * Do you have experience with classroom scheduling or experience with scheduling software?
- * Please select the response below that best describes your experience/education for the University Program Associate position.
- High school diploma/GED and at least 4 years of related experience
- Bachelor's, Master's, or Doctorate in any field
- Combination of post-high school education and experience in a related area to equal at least 4 years (ex: Associate's degree and 2 years of experience)
- Did not complete high school but have a combination of high school education and related experience to equal at least 8 years (ex. 1 year of high school and 7 years of experience)
- None of the above