Resumes may be submitted at: resumes@clarku.edu.

Clark University is an Affirmative Action, Equal Opportunity Employer. We strongly encourage members from historically underrepresented communities – inclusive of all women- to apply.

Internal applicants should have at least one year's experience in their present position. Transfer of successful applicants will be effected at a time mutually agreeable to both departments.

Clark offers regular full time staff outstanding benefits including: free life and disability insurance; choice of health plans with University contribution; 3-4 weeks vacation depending on appointment; free evening undergraduate and master’s level courses for employee plus various tuition discounts for family members; 10% University contribution to retirement plan after 2 years of employment in higher education; free use of athletic and fitness center, and many more.

Clark University

Student Accounts Counselor

Job Code 199066

Financial Services

Full-time/ 40 hours/12-month

Clark University’s Financial Services department seeks to fill the position of Student Accounts Counselor. Reporting to the Director of Student Accounts, the successful candidate will be responsible for providing excellent customer service while counseling students and families regarding payment arrangements for semester bills, collection of both students’ accounts and Perkins loans, generating, analyzing and reconciling student related data, and covering cashier’s office when necessary. The Student Accounts Counselor will function as liaison with external partners such as payment plan providers, loan servicer, collection agencies, and student health insurance partner.

Duties and Responsibilities:

•Counseling students and their families in regard to making payment arrangements for semester bills.

•Promissory note decisions and following up on collection.

•Monitoring student accounts (debit and credit lists) and taking appropriate action including but not limited to, due diligence letters, refunds, and account adjustments.

•Aggressively performing collection activities on semester accounts, Clark loans and Perkins loans, which may include working directly with the University’s collection companies.

•Monitoring and taking appropriate action on collection inventory lists.

•Researching and approving cancellations, deferments, and forbearance for the Perkins student loan program.

•Assisting the Director, and working as part of the Student Accounts team and staff from other departments regarding billing, financial clearance, entrance and exit interviews, graduation clearance, and any other team projects throughout the academic year.

•Providing outside billing service (Heartland ECSI) with all necessary information concerning Perkins Loan program accounts and Clark loan accounts. Reviewing billing service reports for accuracy.

•Collaborating with the Financial Aid Counselors regarding individual student accounts.

•Reviewing and processing student status forms.

•Developing and generating appropriate reports using report writer applications.

•Primary responsibility for some third-party partnerships including functioning as a liaison and reconciling when necessary. Must remain current and compliant with all internal policies and procedures and external regulations

•Function as backup to cashier as needed.

•Assist with training.

•Other duties as assigned.

Qualifications

•Bachelor's degree, preferred; or equivalent combination of education and experience

•1-3 or 3-5 years of experience in student financial services or collections, preferred.

•Proven ability to balance being an approachable resource to students and their families on financing their education and collecting outstanding financial obligations.

•Strong analytical skills and professional judgement are critical to be successful in this role.

•Due to the complex nature of the position, candidate must be self-motivated, organized and make informed decisions.

•The number and complexity of external collection regulations require the incumbent to have the aptitude to stay current with and have an in-depth understanding of various collection laws and regulations to ensure University compliance.

•Experience with using Microsoft applications.

•Experience with Banner is preferred.

•Ability to communicate effectively both orally and written.

•Basic Accounting experience, preferred.

•Prior experience working with and contributing to a diverse workplace with the ability to interact effectively with a broad range of constituents on campus

This is a full-time, 40 hours per week, 12 month position with excellent benefits, which include employee and family tuition benefits, 4 weeks’ vacation, generous retirement plan, free use of campus fitness center and many more.

Due to the sensitivity and requirements for this position, you should expect to undergo and be cleared of a background/criminal/ credit/ check, if extended an offer of employment.

Review of applications will begin immediately. Salary will be commensurate with skills and experience. Please email résumé and cover letter to <resumes@clarku.edu> . Applicants must reference Job code 199066 in the subject line to be considered for this position.

Clark University embraces equal opportunity and affirmative action as core values: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply.