Job Title: Support Professional, GRCC Tassell M-TEC Enrollment Specialist -External
Location: GRCC Main Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 1012

***EXTERNAL POSTING- OPEN TO ANY QUALIFIED CANDIDATE***

Date: September 11, 2019

Job ID: 1012

Title: Support Professional, GRCC Tassell M-TEC Enrollment Specialist

Hours: 32.5 Hours/52 Weeks (Monday-Thursday 9:00am – 6:00pm)*

Salary: APSS Level B, $17.08

Reports to: Senior Program Manager

Close Date: September 25, 2019

*During certain times of each semester this position may have to work some evenings.

SUMMARY

The Tassell MTEC Support Professional will provide direct services to students interested in and enrolling in programs at the Tassell MTEC, as well as provide departmental administrative support for specific processes required for successful student completion. This position requires a high level of customer service, demonstrated consistency in follow up and follow through on details, and the ability to multi-task. Regular communications with students, colleagues and faculty through various means such as e-mail, phone call, classroom visits, and face to face conversation is expected. This role works with multiple departments on campus including Financial Aid, Cashier, Records, MTEC Faculty, Academic Advising, Disability Support Services and Enrollment Center

ESSENTIAL JOB FUNCTIONS

Support and organize all activities for non-degree programs for the Tassell M-TEC, including weekly information sessions, orientations, tours, EXIT Advising Sessions, and graduations.Greet and direct visitors, students, members of the College, and the public, and respond appropriately to requests made in person or via telephone or e-mail from individuals regarding the College, classes, projects, events, etc.Assist all prospective and current students with GRCC admissions and enrollment processes by providing next steps either in-person, by phone or e-mail.Assist students with the use of technology to obtain and submit information, utilization of the Online Student Center, such as applications, FAFSA on the Web, online student loan application process, personal data, drops/adds/withdrawals, change in major, or unofficial transcripts.Process application and registrations in PeopleSoft or other enterprise systems for admissions and enrollment.Schedule and coordinate programmatic assessments for prospective students and record data in enterprise systems.Process and Report Satisfactory Academic Progress (SAP) to financial aid by coordinating information through faculty and operations.Using College enterprise systems (e.g. PeopleSoft, Continuity), scheduling of all Job Training classes per the direction of MTEC Managers.Serve as the primary School Certifying Official (SCO) for Tassell M-TEC Veteran Affairs participants. This includes basic Veteran Affairs information, enrollment assistance, processing of claims, and maintenance of accurate and detailed files.Prepare and disseminate faculty evaluation forms for programs.Support MTEC Managers with annual department strategies for marketing, recruitment, enrollment, and placement.Respond to website or email inquiries by e-mail or telephone call.Complete Ending Enrollment reporting, which includes preparation and mailing of certificates, processing final SAP (Satisfactory Academic Progress), data recording and end of course metrics.Receive and process Emergency Assistance and Transportation Applications.Schedule Advising appointments for Tassell M-TEC students, and make referrals for students with the Advising office.Take effective meeting notes, accurately transcribe, and distribute and file accordingly.Accurately update or assist with development of various departmental, public, or internal process and operations documents.Operate an efficient office and perform general office duties by maintaining general and confidential files, writing general correspondence, schedule meetings, answer phone calls in a courteous, friendly, timely and professional manner, sort and disseminate mail, and coordinate calendars and work schedules.Maintain accurate records, files, and office activities with strict standards of confidentiality.Generate reports as required using Microsoft Office software or enterprise systems, both weekly and monthly.Attend training deemed essential for staying current on all aspects of positionSupervise student employees, including hiring, scheduling, training, evaluating, and prioritizing their activities when necessary.Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.

MARGINAL (NON-ESSENTIAL) JOB FUNCTIONS

Order and maintain inventory of departmental supplies.Other duties as assigned

JOB SPECIFICATIONS

Education:

Associates degree required.National Career Readiness Certificate (NCRC) preferred.

Experience:

A minimum of four or more years of secretarial or administrative assisting experience.Working knowledge of Windows, Microsoft Office (Word, Excel, Access, PowerPoint), various email systems (Gmail), and PeopleSoft; or the willingness to learn.

Skills:

Proficiency in interpersonal, verbal, and written communication skills.Excellent organizational skills; ability to prioritize and complete tasks within assigned deadline.Possess demonstrated initiative and problem-solving abilities.Possess demonstrated excellence in customer serviceAbility to proofread accurately.Ability to create, modify, and/or maintain complex (Excel) spreadsheets.
• Finalists will be required to complete an office testing module and meet minimum standards, plus possess excellent proofreading skills and have aptitude for detail work. An in-basket assignment may be required.

Mental Demands:

Ability to project a professional image, including punctuality and good attendance.Willingness to flex work schedule when necessary, which may include weekends.Willingness to work as part of a team.Ability to work effectively with diverse populations.Ability to exercise mature judgment in handling sensitive or difficult situations.Ability to work under and handle pressure situations with tact.Ability to perform daily duties with minimum supervision.

Physical Demands:

Ability to lift and move up to 25 pounds.

METHOD OF APPLICATION

To apply for this position, please visit our website. Grand Rapids Community College is only accepting online applications for this position. Submit a cover letter and resume in one document. The opportunity to apply for this position will close on September 25, 2019 at 11:59 PM ET. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an Equal Opportunity Employer.

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.