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Learning Management System Support Specialist (Computer Technical Support Consultant 1), UCP 4

Job Details

Job Title: Learning Management System Support Specialist (Computer Technical Support Consultant 1), UCP 4
Location: Storrs Campus
Regular/Temporary: Regular
Job ID: 2020142
Job Posting

Under the general direction of Campus Technology Management, the Learning Management System (LMS) Support Specialist will be primarily responsible for supporting the learning management system by transferring course content, user management and custom requests related to course creation, merging enrollments and course contents, and enrollment management.

The University of Connecticut has been named the top public university in New England for over a decade and is ranked among the top public universities in the nation. The University of Connecticut is also a Carnegie Foundation Research University, a prestigious honor shared by only the nation's top higher education institutions.

DUTIES AND RESPONSIBILITIES

  • Work collaboratively on a team and share findings with team to improve shared knowledge and support structure.
  • Plan and collaborate to support learning management system administrative tasks.
  • Communication with customers keeping them informed of the progress of their request.
  • Use of support tools, including but not limited to Student Administration system (PeopleSoft), shared document repository, forms, and ticketing system.
  • Follow University data compliance and security policies.
  • Perform related duties as required

MINIMUM QUALIFICATIONS

  • Bachelor's degree in Computer Science or related field or equivalent combination of education and experience.
  • Professional work experience in higher education.
  • Experience with Blackboard system administration interface.
  • Experience with PeopleSoft.
  • Good written and oral communication skills.
  • Good organizational, interpersonal and customer service skills.
  • Ability to manage multiple tasks and to work well under pressure.
  • The ability to work effectively as a project member.
  • The ability to work independently with minimal supervision.
  • Attention to detail with emphasis on accuracy and quality.

APPOINTMENT TERMS

This is a full-time, permanent position. The University offers a competitive salary, outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. Salary will be commensurate with the successful candidate’s background and experience. For additional information regarding benefits visit: http://hr.uconn.edu/benefits-summaries/. For additional information about the University visit: http://www.uconn.edu/ and for detailed position information and the job description visit: http://uitsjobs.uconn.edu.

TO APPLY

Please apply online at www.jobs.uconn.edu, Staff Positions, Search #2020142. Interested candidates should submit a letter of application and resume that demonstrate how you meet the minimum qualifications and any preferred qualifications you may have for this position, and a list of contact information, including phone numbers for three professional references. Screening will begin immediately.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Employment of the successful candidate will be contingent upon the successful completion of a pre-employment criminal background check. (Search # 2020142)

This job posting is scheduled to be removed at 11:59 p.m. Eastern time on September 25, 2019.

All employees are subject to adherence to the State Code of Ethics, which may be found at http://www.ct.gov/ethics/site/default.asp.

The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University’s teaching, research, diversity, and outreach missions, leading to UConn’s ranking as one of the nation’s top research universities. UConn’s faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.

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Organization

Working at UCONN

The University of Connecticut is a national leader among public research universities, with more than 30,000 students seeking answers to critical questions in classrooms, labs, and the community. A culture of innovation drives this pursuit of knowledge throughout the University’s network of campuses. Connecticut’s commitment to higher education helps UConn attract students who thrive in the most competitive environments, as well as globally renowned faculty members. Our school pride is fueled by a history of success that has made us a standout in Division I athletics. UConn fosters a diverse and vibrant culture that meets the needs and seizes the opportunities of a dynamic global society.

Company info
Website
Telephone
860-486-3034
Location
9 Walters Avenue
Storrs
Connecticut
06269
US

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