Program Support Coordinator

Job description

Job Title: Program Support Coordinator
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 25155
Job Code: 1038 Administrative Analyst/Specialist -12 Month
Department: Applied Data Science
CompensationClassification: Administrative/Analyst Specialist, Non-Exempt
Anticipated Hiring Range: $4,500/month - $4,900/month
Salary Range: $3,288/month - $6,347/month
FLSA Status: Non-Exempt

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please visit
About the PositionThe Program Support Coordinator coordinates departmental operations, administers academic programs, performs student services, engages in outreach activities, and contributes to optimizing the operations of the department. To successfully carry out their role, the incumbent must proactively and productively interact with colleagues within the college (e.g., International Student and Scholar Services, Business Development and External Relations, self-support professional education unit, etc.) and across the university (GAPE, Registrar's office, etc.). The incumbent must be able to use sound judgment when interpreting and applying SJSU and CSU policies and procedures as they pertain to new and complex situations that arise in the department.
Required Qualifications-A bachelor's degree and/or equivalent training.
-Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
Preferred Qualifications-Master's degree.
-Experience in an academic or public service environment
-At least 2 years of related office work experience
-Working experience and proficiency with software applications and database management programs
-Experience communicating/interacting with a variety of customers/vendors using excellent written and oral communication skills (as evidence on their application).
Knowledge, Skills & Abilities-Knowledge of the university infrastructure, policies, and procedures.
-Proficiency of English grammar, punctuation, and spelling.
-Knowledge and familiarity using office software packages, technology, and systems.
-Knowledge of academic program administration and coordination, especially graduate admissions and processes
-Excellent customer service skills
-Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations.
-Strong verbal and written communication skills
-Excellent computer skills: acquire, consolidate, correlate, analyze and summarize data
-Ability to easily navigate online social networking tools: LinkedIn, Facebook, Twitter, Instagram, Google+, etc.
Application ProceduresComplete the SJSU Online Employment Application and attach the following documents:
-Letter of Interest
-List of References

All applicants must apply within the specified application period: September 11, 2019 through September 25, 2019. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Additional InformationSatisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment StatementSan José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Reasonable accommodations will be provided for applicants with disabilities who self-disclose.
Contact InformationUniversity Personnel
[email protected]
Transformation 2030Engage and Educate: Be a university of first choice where we bring together exceptional people - students, faculty and staff members, and our community - to do extraordinary things with their lives as learners, creators and champions.

Excel and Lead: Be a leading academic institution where faculty and staff members and alumni are regional, national and global leaders in their fields.

Grow and Thrive: Be an inclusive, welcoming and well-balanced community and institution that ensures long-term financial sustainability and effectiveness and also attracts, retains and sustains faculty and staff members and students.

Connect and Contribute: Be an engaged and dynamic urban university with strong connections locally and globally.

Rebuild and Renew: Be a flourishing, modern campus with state-of-the-art infrastructure, campus spaces and technology to support learning, research and community.




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Job No:
Posted: 9/12/2019
Application Due: 1/12/2020
Work Type: