Enrollment Support Specialist

Job description

Posting Details

Position Information

Position Number998539Functional TitleEnrollment Support SpecialistPosition TypeAdministration - StaffPosition EclassEP - EHRA 12 mo leave earningUniversity Information

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit

In support of the mission of UNC Greensboro, the University Registrar’s Office fosters student success and cultivates exemplary student experiences for all University constituents related to academic records, policies, and regulations.

Position Summary

The Enrollment Support Specialist acts as an experienced guide who accompanies students as they interact with the University Registrar’s Office by providing the highest level of customer service, knowledgeable support through registration and records procedures, navigation of complex processes, and student advocacy. This position also represents the University Registrar’s Office at campus events, panels, and class visits.

Minimum Qualifications

Requires a Master’s degree, preferably in higher education administration, student affairs, or academic advising; or a combination of a bachelor’s degree plus equivalent training and experience.

Additional Required Certifications, Licensures, and CertificatesPreferred QualificationsSpecial Instructions to Applicants

Applicants have the option to provide the names, email addresses, and phone numbers of at least three (3) contacts to provide Letters of Recommendation, in the References section of the electronic application. These contacts will be solicited by the SpartanTalent system via email, and asked to provide a confidential Letter of Recommendation on behalf of the applicant. This will occur after the applicant has successfully submitted his/her application.

Applicants are required to upload the following documents with their electronic application:

  • Resume
  • Cover Letter
  • List of References

Applicants are required to upload a list of references of at least three (3) professional references that includes:

  • Name
  • Company Name
  • Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
  • Email Address
  • Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment RangeCommensurate with experienceOrg #-DepartmentUniversity Registrar's Office - 10204Job Open Date09/10/2019For Best Consideration Date09/18/2019Job Close DateOpen Until FilledYesFTE1.000Type of AppointmentPermanentIf time-limited, please specify end date for appointment.Number of Months per Year12FLSAExemptKey Responsibilities

Key Responsibilities

Percentage Of Time60%Key Responsibility

Act as an experienced guide, who accompanies students as they interact with the University Registrar’s Office

Essential Tasks

Provide the highest level of customer service in all interactions with students, faculty, staff, parents/families, and community members to provide one-stop service within the University Registrar’s Office and improve the student/constituent experience.
Provide knowledgeable support through all registration and records procedures to make student expectations and requirements easily understandable (translate Higher Education and UNCG language to common understandable language.
Navigate each individual student situation by applying a complex set of academic policies and procedures, while maintaining a seamless student experience.
Become an advocate for the student during difficult situations while using professional discretion and judgment to refer the student to the next level of support when necessary.

Key Responsibilities

Percentage Of Time25%Key Responsibility

Analyze problems, identify solutions, and take appropriate action to resolve problems using independent judgment and decision-making processes

Essential Tasks

Relate to a diverse population and to maintain composure when faced with difficult situations.
Multitask, organize, prioritize, and track multiple projects/tasks through to completion with an attention to detail.
Work independently while contributing to a team environment.
Analyze problems, identify solutions, and take appropriate action to resolve problems using independent judgment and decision-making processes.
Establish and maintain effective working relationships with supervisors, other department staff, students, and the public.

Key Responsibilities

Percentage Of Time10%Key Responsibility

Represent the University Registrar’s Office at UNC Greensboro events

Essential Tasks

Prepare, conduct, and represent the University Registrar’s Office at campus events (e.g., SOAR), class visits (e.g., FYE 101), and/or panels.

Key Responsibilities

Percentage Of Time5%Key Responsibility

Intradepartmental collaboration

Essential Tasks

Other duties as assigned.

ADA Checklist

ADA Checklist

R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%).

Physical EffortHand Movement-Repetitive Motions - F, Finger Dexterity - F, Reading - F, Writing - F, Vision-Preparing/Analyzing figures - F, Vision-Visual inspection - F, Hearing - F, Talking - F, Standing - O, Sitting - F, Lifting-0-30 lbs. - OWork EnvironmentInside - FApplicant DocumentsRequired Documents
  1. Resume/CV
  2. Cover Letter
  3. List of References
Optional Documents
  1. Unofficial Transcript(s)
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a Masters degree in a related field?
    • Yes
    • No
  2. * Please indicate how you learned of this vacant position for which you are applying:
    • CAA
    • NCAA Arts
    • ICFAD
    • SECCAC
    • Arts Council of the African Studies Association
    • Professional Job Board
    • InsideHigherEd
    • Social Media
    • Networking
    • UNCGjobsearch website
    • Other
  3. If you selected "Other", please provide the name of the resource here.

    (Open Ended Question)

  4. * Are you eligible to work in the United States without sponsorship?
    • Yes
    • No




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Job No:
Posted: 9/11/2019
Application Due: 11/10/2019
Work Type: