Dispatcher, Public Safety

Job description

Job Title: Dispatcher, Public Safety
Location: Wolfson Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 999205
Job Details

Job Family

STAFF - Support Staff

Grade

10

Salary

$15.93 - $19.92

Department

Public Safety

Reports To

Public Safety Chief

Closing Date

Open Until Filled

FLSA Status

Non-Exempt

First Review Date

September 16, 2019


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The Dispatcher receives and responds to emergency and routine telephone calls for Campus-wide general information, and specific requests for service directed to the Department of Public Safety.


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  • Determines the nature and importance of all telephone call requests and initiates appropriate response actions to sufficiently service the requests
  • Inputs and retrieves information from several different Public Safety databases
  • Monitors all internal office telephones, two-way radio communications, alarm and access control systems
  • Maintains a detailed daily incident report log
  • Maintains computerized records of the locations and availability of all on-duty Public Safety Officers
  • Receives documents and distributes lost and found items
  • Issues parking gate cards and faculty/staff parking decals
  • Receives and distributes College keys to facilities and offices on campus
  • Receives and disburses petty cash
  • Performs other duties as assigned

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  • High School Diploma or General Equivalency Diploma (GED) from a regionally accredited institution and two (2) year of experience in the related field or one (1) year of computer-aided dispatcher expereince
  • Knowledge and understanding of College organization, goals and objectives, and policies and procedures
  • Knowledge of security and safety measures applicable to college operations
  • Knowledge in the use of two-way radio devices, telephonic communication and other communication devices
  • Knowledge of proper telephone etiquette and general office practices and procedures
  • Proficient in basic computer skills
  • Ability to react promptly and correctly in emergency situations
  • Ability to express ideas and instructions clearly and concisely, both verbally and in writing.
  • Ability to work effectively and adapt to a critical, high volume and fast paced office environment
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to make independent decisions in accordance with procedures, laws and regulations and apply these to solve problems in an appropriate manner
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Ability to work a flexible schedule that may include evenings, weekends, and holidays, on-call assignments and respond to after-hour emergencies
  • Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff

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  • This function/position has been designated as essential. This means that when the College is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at the College.

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Job No:
Posted: 9/11/2019
Application Due: 9/27/2019
Work Type:
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