Dining Services Systems Specialist

Job description

Dining Services Systems Specialist

Amherst, MA
Open Date:
Sep 10, 2019

Amherst College invites applications for the Dining Services Systems Specialist position. The Dining Services Systems Specialist is a full time, year-round position, job group and level PT-2. Amherst College has profoundly transformed its student body in terms of socioeconomic status, ethnicity, and nationality, among other areas. Today, nearly one-quarter of Amherst’s students are Pell Grant recipients; 45 percent of our students identify as domestic students of color. Our expectation is that the successful candidate will excel at working in a community that is broadly diverse with regard to race, ethnicity, socioeconomic status, gender, nationality, sexual orientation, and religion.

The Dining Services Systems Specialist administers the One Card System and Charge Programs, manages payroll and office operations, and supervises the Office Assistant.

The Coordinator takes appropriate actions to support a diverse workforce and participates in the College’s efforts to create a respectful, inclusive, and welcoming work environment.

The Specialist works a Monday - Friday schedule, but also works during Commencement and Reunion weekends, and other times during the year depending on the College’s operational needs. Our work is central to student life and their needs occur at a variety of times throughout the day, week, and year and in such, a flexible schedule is required. In addition, the position is designated as providing essential services and may be required to report to work, or remain on duty even when the College is closed.

Summary of Principal Duties and Responsibilities:

  • Payroll Management - Review and analyze non-exempt and casual weekly payroll time entries and benefit usage to ensure alignment with the College’s policies and pay calculation rules, communicating resolution with Payroll, Human Resources, and employees when needed, determine and record hours for all Dining Services' weekly paid employees for the Director of Dining Services’ approval, utilizing appropriate policies, train and guide supervisors in the use of the payroll system, and staff in the use of the timeclock and cloud-based programs
  • One Card System Administration - Manage, including assign, coordinate and maintain, the system for dining privileges (meal plans and stored value & credit (SV&C)) for the entire campus, forecast trends and report participation use, including weekly and monthly reports for Payroll and Controller, group usage reports for Admission, and conference billing information for Summer Programs, oversee, as well as participate in, the production of IDs including equipment maintenance and supply inventory, administer the Dining Services’ card readers system including programming card readers and providing employee training and technical support, coordinate system upgrades, outages and technical support with IT
  • Office Operations Management - Manage processes, workflows, record keeping, and other office operations, supervise the Office Assistant, maintain the bank and cash drawers for the Dining Hall, Lewis and Catering, including preparing deposits for the Controller’s Office and training staff on cash handling and deposits procedures, coordinate all outside visiting groups to the Dining Hall and bill if necessary, provide administrative support for the Director of Dining Services and management team
  • Charge Program Administration - Administer the Charge Program for all Dining Service locations including manage records, supply charges, and reporting, maintain departmental charges by faculty, staff, students, department and college guests, and administration for all Dining Services cost centers, respond to questions and resolve problems concerning personal and departmental charges


  • Bachelor’s Degree or equivalent combination of education and experience.
  • 2 – 3 years of related experience including strong payroll background
  • Proficient in Microsoft Office Word, Excel and Access (or experience with another database)
  • Strong written and verbal communication, and interpersonal skills
  • Demonstrated time management, customer service, problem-solving, organizational and attention to detail skills
  • Ability to take initiative, and work independently and collaboratively
  • Commitment to working with a diverse community
  • Experience with CBord, Kronos, and/or WorkDay preferred

Application Instructions:

Interested candidates are asked to submit a cover letter, resume, and the names and contact information (email and/or telephone numbers) for three professional references. Review of applications will continue until the position is filled.


Amherst College, one of the premier liberal arts colleges in the nation, is located in Amherst, Massachusetts, a town of approximately 35,000 residents in the western part of the state. The college’s community is composed of about 1,800 students from 48 states, plus Washington, D.C., Puerto Rico and 54 countries around the world, and about 1,000 staff and faculty. The college’s scenic 1,000-acre campus includes a 500-acre wildlife sanctuary and the Book & Plow Farm; three museums: Emily Dickinson Museum, Beneski Museum of Natural History and Mead Art Museum; and multiple educational and cultural venues and resources through the Five College Consortium. The town of Amherst offers an amazing variety of coffee shops, restaurants and entertainment, and a very active outdoor life. Our vibrant campus, diverse community and beautiful surrounding, makes Amherst College and the Town of Amherst the perfect place to work, learn and live!




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Job No:
Posted: 9/11/2019
Application Due: 11/10/2019
Work Type: