Classroom Technology Specialist

Job description

Job location: University Campus


Employment Type: Full-time
Posted data: 2019-09-09
Req: R3137
Job Description Summary

The Classroom Technology Specialist provides technical assistance with Saint Leo University’s classroom audio, media, computing and videoconferencing systems. The specialist supports the operation of videoconferencing services such as the VTT coordination, communication, equipment configuration and operational documentation. The specialist should also have a strong customer service background in person, via phone and e-mail.

Job Description

Duties and Tasks:

  • Perform daily maintenance checks on all classroom technologies throughout campus
  • Provide tier one phone or field technical support for classroom, computing and videoconferencing technologies on campus and remote education centers as required
  • Responsible for receiving and creating Help Desk incidents/request tickets
  • Provide technical guidance and training to faculty, staff and students
  • Interface regularly with various UTS technical team members to identify solutions
  • Record VTT sessions and distribute through websites, CDs or other delivery platforms
  • Maintain a shared calendar of all classroom technology activities
  • Maintain inventory of all equipment and notify when updates are due/required
  • Submit periodical reports on system utilization and work activities
  • Attend and participate in staff meetings and training
  • Perform other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge:

  • High school diploma or equivalent; Associate’s degree from a regionally accredited college or University in Electronics Engineering Technology, preferred
  • A minimum of two years of hands-on experience with classroom technology, videoconferencing or computing services
  • Any equivalent combination of education, experience and training that provides the required knowledge, skills and abilities
  • Proven knowledge and ability installing, troubleshooting, upgrading and documenting media videoconferencing equipment
  • Working with computer Operating Systems and hardware

Skills:

  • Have significant experience in the technology customer service industry
  • Comfortable with providing Audio / Visual services in high-touch, enterprise-level environments
  • Excellent oral, written and interpersonal skills
  • Must be student, faculty and staff oriented

ENVIRONMENT:

The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various type of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

NOTICE:


The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success.

 

 

 

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Job No:
Posted: 9/10/2019
Application Due: 10/11/2019
Work Type:
Salary: