Academic & Research IT Support Engineer Sr

Job description

DescriptionJob Purpose: Provide advanced unit level research IT design, integration, implementation, modification, and support services, typically in an academic or research unit. Hold the role of a senior level subject matter expert regarding delivery of IT services in support of research and instruction. Position focuses on maximizing the delivery of high- value consultative services to faculty and their research groups.


Major Responsibilities:

  • Consult with academic and research faculty and administrative leadership; analyze complex needs and requirements for large research groups or instructional labs.
  • Design, develop, test, implement and evaluate functional and technical IT system requirements and specifications; provide expert technical advice to research groups.
  • Advanced system administration of systems for multiple research groups, including monitoring and ensuring performance and reliability objectives.
  • Responsible for the data management and security operation for multiple research groups. Formulate and implement recovery plans including backup; communicates security and data management practices to end users.
  • Responsible for the operational support of a large and diverse set of set of cyber-infrastructure resources (including desktops, workstations, data acquisition systems, and other computational and data resources).
  • Perform updates to server and desktop software/applications; recommend and implement replacement, consolidation and/or upgrade of computational and data resources.
  • Develop complex scripts or programs to automate monitoring and deployment activities; review source code when appropriate.
  • Recommend hardware and software procurements; manage assets for a School or a large number of research groups.
  • Develop and recommend standard operating procedures.
  • Perform other related duties as assigned.

Basic Qualifications:

  • Education: Bachelor's degree or equivalent combination of education and experience
  • Work Experience: Four to six years job related experience
  • Certifications: N/A
  • Skills: This job requires advanced knowledge and skill in the installation and maintenance of information technology hardware and software at all layers; advanced skills in problem solving, decision making, customer service, system documentation and communications; familiarity with enterprise systems, networking, security and overall IT architecture including systems management.

QualificationsPreferred Qualifications:
  • Preferred Education: Bachelor's degree in Computer Science, Information Technology or related field
  • Preferred Work Experience: N/A
  • Preferred Certifications: N/A
  • Preferred Skills: Preferred skills include working knowledge of one or more programming language and operational software development methodology.
  •  AdditionalInformation: Thisposition will be supporting IT services for Interdisciplinary ResearchInstitutes (IRIs) on campus. The most important quality is a willingness tolearn.   General computer experience isnecessary and additional experience on Linux and/or Mac OS X is a plus but not required.The work is a balance between providing basic IT services and working withothers who may be providing more advanced and specialized services aroundresearch computing and data.

     Impact & Influence: This position will interact on a consistent basis with:Faculty, staff, students, postdocs, and unit management. This positiontypically will advise and counsel: Faculty, staff, Postdocs, and unitmanagement. This position will supervise: Students or lower level IT personnel.

    Job: Information Technology
    Primary Location: Georgia-Atlanta
    Organization: Executive VP of Research
    Job Posting: Sep 9, 2019, 1:29:25 PM
    Schedule: Full-time




    Diversity Profile: University



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    Job No:
    Posted: 9/10/2019
    Application Due: 9/24/2019
    Work Type: