Institution Security Officer III

Sep 09, 2019
Institution Type
Four-Year Institution

Institution Security Officer III

About Westfield State University:
In 1839, Horace Mann founded Westfield State University as the first public higher education institution without barrier to race, gender or economic class. Westfield State University is committed to a policy of non-discrimination, equal opportunity, diversity and affirmative action. We are dedicated to providing educational, working and living environments that value the diverse backgrounds of all people including minorities, women, veterans, individuals with disabilities and other protected persons, or individuals with diverse cultural backgrounds.

Westfield State is the most residential of the state universities in Massachusetts, with over 60% of our 5600 full-time undergraduate students living on campus. The campus is ideally situated on the edge of the Berkshire Mountains in western Massachusetts just 30 minutes from the thriving cultural centers of Northampton and Amherst, and 1.5 hours from both Boston and Albany.

Job Description:
Campus Title: Institution Security Officer III
State Job Title: Institution Security Officer III
Department: Public Safety
Job Code: H13X32
FLSA Status: Non-Exempt
Funding: 7115-0100
Bargaining Unit: AFSCME
Job Type: Full-Time Permanent
Timeframe: 52 Weeks
Shift: 7:00 a.m. - 3:00 p.m.
Regular Days Off: Saturday and Sunday
Supervision Received: General supervision received by Staff Assistant/Lieutenant, Assistant Director, and Director of Public Safety.
Supervision Exercised: None
Salary: $1,563.48 By-weekly

General Statement of Duties:

Assigned to foot-patrol in all buildings and grounds owned or leased by the University, opens and secures buildings and rooms within buildings, logging this information and notifying appropriate authorities of security and safety problems. Takes necessary action in an emergency to summon assistance, assists police officers and fire fighters, enforce University policies and provides escorts by foot or vehicle. May be assigned to supervise ISO IIs if requested by a supervisor. May maintain attendance records, if assigned.

Duties and Responsibilities:
Duties include but not limited to:

  • Works primarily on foot patrol with vehicle patrol as assigned.
  • Notifies appropriate authorities of security and safety concerns, takes appropriate action to mitigate (temporary or otherwise) the concern until the appropriate person can permanently solve the issue.
  • Opens and secures buildings and rooms within the buildings.
  • Takes necessary action in an emergency to administer first aid to the level trained.
  • Summons assistance and assists police officers and fire fighters.
  • Enforces University policies.
  • Works with and assists University employees, students and guests in a cooperative manner.
  • Attends and completes training as required.
  • Provides dispatch coverage when necessary, answers phones.
  • Uses radio systems to communicate with others.
  • Prepares reports as required.
  • Operates computer systems at dispatch (CJIS, Simplex, RAVE, Tritech, etc.).
  • Manages parking enforcement and control; issues parking tickets and warnings, reserves parking spots or assists in lot and road closures, issues temporary parking permits.
  • Assists the assigned Lieutenant with vehicle maintenance and upkeep.
  • Assists in daily camera operations, including monitoring, making of discs, checking for functionality and other camera related tasks. Assists in the training of department members in the use of the camera system.
  • Responsible for the daily schedule of the residential hall ISO's. This includes the posting and awarding of overtime.
  • Provides escorts (usually vehicle) for visitors, students, faculty/staff who need them during the scheduled shift hours.
  • All other duties as assigned by department supervisors.

Qualifications Required at Hire:

  • Ability to gather information through observing and questioning individuals, and examining records and documents.
  • Ability to remain calm under stressful conditions, make decisions and use sound judgment.
  • Ability to deal tactfully with people who are under physical and/or emotional stress.
  • Ability to establish and maintain harmonious working relationships with others, including persons with different ethnic, cultural or economic backgrounds.
  • Ability to understand, explain and apply the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned unit activities.
  • Ability to exercise discretion in handling confidential information.
  • Ability to give and follow oral and written instructions, prepare reports, and maintain accurate records.
  • Ability to adapt to varying work situations.

Qualifications Acquired on Job:

Ability to complete a CPR/AED program offered by the Department of Public Safety; thorough knowledge of departmental policies, procedures, and guidelines; familiarity and understanding of University rules, regulations and policies relating to the job.

Minimum Entrance Requirements:

Applicants must have at least one year of full-time, or equivalent part-time, experience in law enforcement, in a governmental police force, or in work involving the protection or security of buildings, equipment or people as a major duty, or (B) any equivalent combination of the required experience and the substitutions below:


  • An Associate's or higher degree with a major in police science, law enforcement or criminal justice may be substituted for the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

License and/or Certification Requirements:

Must have a valid driver's license.

Additional Information:
For the majority of new employees, the minimum starting salary will apply. Specific salary for current Westfield State University employees and individuals currently working for the state of Massachusetts must be calculated individually in accordance with collective bargaining and state policies and procedures.

State job specifications for this position may be found at the department of higher education website:

Disability Accommodations:
Westfield State University understands that persons with disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance regarding disability accommodations, please contact the Office of Human Resources at (413) 572-8106.

Background Check:
Employment at Westfield State University is contingent upon a background check that is satisfactory to the University. Failure to provide written authorization for a background check will nullify the offer of employment.

Application Instructions:
An online application is required. A resume and cover letter may be attached but this is not required.

Deadline: Review of applications will begin September 18, 2019. The job posting will be open a minimum of ten days and, if needed, will remain open until finalist have been selected.

NOTE: If you need assistance completing your application please contact our online Help Desk. The link to the help desk can be found at the top of the page via Contact Us.
Westfield State University provides equal access to employment opportunities for all applicants, regardless of race, color, creed, religion, national origin, gender, sexual orientation, gender identity, gender expression, genetic information, marital status, age, disability or veteran status in compliance with all applicable laws, regulations and policies.

To apply, visit

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