Info Tech Services Associate - Part Time

Olive-Harvey College
Sep 08, 2019
Institution Type
Community College
Olive-Harvey College is seeking a Part-Time Information Technology (IT) Services Associate who enjoys trouble shooting problems, working closely with others, and assisting customer in using systems and technologies.  The IT Service Associates is the first line of support to students, faculty and staff.
  • Provides computer hardware and software technical support both in person and remotely to students, administrators, faculty and staff. 
  • Maintains, installs and tests software applications on computer hardware.
  • Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues.
  • Protects physical technology assets in public areas and other settings through ongoing equipment refresh, maintenance, installation, configuration, troubleshooting and asset inventory management. 
  • Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.
  • Facilitates use of equipment for various internal and external events. 
  • Assembles and disassembles equipment on site before and after classes.
  • Provides limited training to audio-visual/multi-media equipment users.
  • Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on-call schedule.

  • Associate’s degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting.
  • Minimum of two years of related work experience. 
  • Knowledge and experience with supporting both Windows and Macintosh platforms.
  • Knowledge of all current versions of Microsoft Windows (Windows 7 and Windows 10), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.
  • Knowledge and/or experience in setting up and configuring routers/WAPs/switches is a plus.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Team player and self-starter.
We are an equal opportunity and affirmative action employer. 

Thank you for your interest in City Colleges of Chicago!

Job: Desktop Support
Primary Location: Olive-Harvey College
Job Posting: Sep 6, 2019, 12:29:04 PM

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