Position Details

Position Details

Requisition Number STA002502Classification TitleHR Service Center ManagerWorking TitleLocationStatesboro CampusDepartment3900350101-Human Resources, Office OfPosition StatusFull-TimePosition Summary

Office of Human Resources. The HR Service Center Manager oversees a team of service associates (Full-Time Employees and Student Assistants) and the day-to-day operations of the HR Service Center to provide responsive support to students, faculty, staff and other entities across campus. This position ensures Associates provide timely responses; complies with University service standards and assists in creating efficiencies and consistent communication for team.

Essential Functions

•Leads a team focused on efficiency and client satisfaction, providing quality information utilizing knowledge of university policies and procedures, guiding and redirecting callers to appropriate resources, departments and/or staff members, suggesting options or alternate solutions for resolution.
•Assesses faculty, staff and student employee needs to ensure adequate services available through the service center.
•Monitors metrics of service and delivery; and collects, analyzes and summarizes call center trends and data as a source to validate University scoreboard deliverables.
•Monitors calls for quality control and consistent service and delivery of information.
•Establishes a high standard for productivity, quality, and customer service as well as define user guidelines.
•Manages and improves center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
•Summarizes, collects and analyzes call center trends and data for regular performance reports.
•Participates and engages Service Center Associates in professional development activity and team projects for continuous quality improvement.

Georgia Southern University is a Tobacco Free Campus.

Minimum Education Required

Bachelor’s Degree

Could a level of job-related experience higher than the minimum required for the position substitute for the minimum level of education?NoMinimum Experience Required

Three or more years of related work experience

Could a level of education higher than the minimum required for the position substitute for the minimum level of job-related experience?NoKnowledge, Skills & Abilities

Effective communication (verbal and written), organization and human relations skills; ability to work well in a diverse environment; proficiency with computer and Microsoft Office Applications software including word processing, spreadsheets, and databases; legally authorized to work in the United States; successful completion of background investigation prior to employment

Preferred EducationPreferred ExperienceSalary Range$40,200 - $50,300Job Open Date08/29/2019Job Closing Date09/27/2019Special Instructions SummaryQuicklink for Postinghttp://employment.georgiasouthern.edu/postings/61870Required Applicant DocumentsRequired Documents

1. Resume
2. Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a Bachelor's Degree?
   • Yes
   • No
2. * Do you have three or more years of related experience?
   • Yes
   • No
3. * Do you have the ability to use PC computers and effectively utilize Microsoft Office Applications software including word processing, spreadsheets, and databases?
   • Yes
   • No
4. * Do you understand that Georgia Southern University is a tobacco and smoke-free community?
   • Yes
   • No
5. * Are you authorized to work lawfully in the United States?
   • Yes
   • No