INFORMATION SERVICES (IS) SUPPORT MANAGER
- Employer
- University of Wisconsin-Madison
- Location
- Madison
View more
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support, Technology, IT Support & Training
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Job no: 100255-AS
Work type: Staff-Full Time
Department:VCRGE/WI ENERGY INSTITUTE
Location: Madison
Categories: Computer Science, Information Systems/Technology, Research, Scientific
Be part of the team that supports clean energy research at the University of Wisconsin-Madison as part of the Wisconsin Energy Institute. The Information Services (IS) team works with a wide range of technologies to support the Institute; this requires that the candidate have a deep desire to learn new technologies and solve research and business needs with said technologies.
This position manages the help desk of the WEI, acting as the front line of communication and support for the IS team. The help desk maintains the infrastructure of the WEI building, including the A/V systems and basic computer support for the research and operations staff (workstations, building printers, lab computer connectivity). The well-qualified candidate will be a champion of process and documentation, working to maintain updated procedures and service documentation within the IS team, will have experience with developing solutions that integrate and extend applications allowing for better collaboration amongst researchers, WEI staff and external users. The position will also help in developing and managing user training courses and sessions, and should be comfortable communicating in a variety of formats to scientists, management and staff at all levels of a research center.
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Bachelor's degree preferred, preferably in Computer Science.
Minimum Years and Type of Relevant Work Experience:* 4+ years working with systems and software
* Experience with SharePoint in-house environments and customizations
* Knowledge of scripting languages such as Python, PHP, Perl and PowerShell
* Experience customizing vendor-supplied applications, particularly web interfaces
* Experience with Drupal or other web content management systems
* Strong trouble-shooting and problem-solving ability. Must have a desire to learn and implement new technologies to meet the needs of the Institute
* Demonstrated independent learning style, resourcefulness, initiative, and positive learning attitude
* Excellent communication skills (both verbal and written). Ability to gather and understand the requirements of the user community of the Institute
* Systems administration of Windows and Linux servers
* Experience with virtualization technologies (both operating system and application)
* Experience with backup software for both server and end-point backup (Commvault preferred)
* Experience managing support staff and help desk operations
A346100-VCRGE/WI ENERGY INSTITUTE
Work Type:Full Time: 100%
Appointment Type, Duration:Ongoing/Renewable
Salary:Minimum $80,000 ANNUAL (12 months)
Depending on Qualifications
Please apply by the assured consideration date as instructed on the UW jobs site. You will be required to upload a cover letter and CV.
Contact:Emily Hickey
ehickey2@wisc.edu
608-890-2286
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )
SR INFORM PROC CONSLT(S44BN) or INFORM PROCESS CONSLT(S44DN)
Employment Class:Academic Staff-Renewable
Job Number:100255-AS
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://oed.wisc.edu/disability-accommodation-information-for-applicants/
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.
Applications Open: Sep 5 2019 Central Daylight Time
Applications Close:Oct 3 2019 11:55 PM Central Daylight Time
Organization
In achievement and prestige, the University of Wisconsin–Madison has long been recognized as one of America's great universities. A public, land-grant institution, UW–Madison offers a complete spectrum of liberal arts studies, professional programs and student activities, and many of its programs are hailed as world leaders in instruction, research and public service. Spanning 935 acres along the southern shore of Lake Mendota, the campus is located in the city of Madison.
The university traces its roots to a clause in the Wisconsin Constitution, which decreed that the state should have a prominent public university. In 1848, Nelson Dewey, Wisconsin’s first governor, signed the act that formally created the university, and its first class, with 17 students, met in a Madison school building on February 5, 1849.
From those humble beginnings, the university has grown into a large, diverse community, with about 40,000 students enrolled each year. These students represent every state in the nation, as well as countries from around the globe, making for a truly international population.
UW–Madison is the oldest and largest campus in the University of Wisconsin System, a statewide network of 13 comprehensive universities, 13 freshman-sophomore transfer colleges and an extension service. One of two doctorate-granting universities in the system, UW–Madison’s specific mission is to provide “a learning environment in which faculty, staff and students can discover, examine critically, preserve and transmit the knowledge, wisdom and values that will help insure the survival of this and future generations and improve the quality of life for all.”
The university achieves these ends through innovative programs of research, teaching and public service. Throughout its history, UW–Madison has sought to bring the power of learning into the daily lives of its students through innovations such as residential learning communities and service-learning opportunities. Students also participate freely in research, which has led to life-improving inventions ranging from more fuel-efficient engines to cutting-edge genetic therapies.
The Wisconsin Idea
Students, faculty and staff are motivated by a tradition known as the “Wisconsin Idea,” first started by UW President Charles Van Hise in 1904, when he declared that he would “never be content until the beneficent influence of the university [is] available to every home in the state.” The Wisconsin Idea permeates the university’s work and helps forge close working relationships among university faculty and students, and the state’s industries and government.
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