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Sr. Business Analyst - MHE

Employer
University of Massachusetts Medical School
Location
One Ashburton Place

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Administrative Jobs
Institutional & Business Affairs, Business & Financial Management, Technology, Analysts & Programming
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Overview

POSITION SUMMARY:

 

The Sr. Business Analyst is responsible for providing technical expertise and project management support to the Business Operations Director and office of Long-Term Support and Services (LTSS) as it relates to defining technical requirements for new and existing initiatives.  Reviews and provides input on technical documents and assists in all phases of the development and implementation efforts for new LTSS projects.  Participates in application/system enhancements and conducts feasibility studies of existing systems.  This position will serve as the technical subject matter expert for LTSS.

Responsibilities

ESSENTIAL FUNCTIONS:

 

  • Serves as the primary contact between the technical teams and end users while managing/supporting expectations of business stakeholders.
  • Interacts with business users both internal and external to clearly define and document requirements.
  • Works with LTSS vendors to monitor systems operations, review daily reports (tickets, error reports of Uniform Core Assessment (UCA) database and other OLTSS systems) and resolves and monitors reported issues.
  • Ensures LTSS vendor is using defined, precise and accurate User Acceptance Testing (UAT) criteria that will be used by vendor developers, automation test frameworks and product owners.
  • Participates in UCA Joint Application Design (JAD) sessions and facilitate JAD sessions to gather requirements through conducting interviews, workflow analysis, process analysis, and observation sessions.
  • Clarifies LTSS business needs and translates them into application and operational requirements.
  • Reviews documentation and consults with business and technical staff to assess user needs. Determines the ease of automating solutions to user problems.
  • Supports LTSS during the full project implementation lifecycle to provide technical guidance and support.
  • Participates and/or coordinates required testing/validation of system enhancements and fixes, creating and/or executing the test cases including problem determination and resolution.
  • Monitors system requests change orders and information requests to ensure priority is assigned.
  • Works with OLTSS teams to review changes in State and Federal regulations to determine the impact on existing MassHealth systems (Medicaid Management Information System (MMIS), Data Warehouse; UCA and others); and work with internal technical partners to recommend system modifications as necessary.
  • Participates in activities and workgroups for operation maintenance of systems by interfacing with technical and business people and recommend requisite changes.
  • Consults with end users and technical staff to develop problem resolution and error correction strategies, as necessary.
  • Works collaboratively with LTSS UCA vendor, MassHealth internal teams, EHS agencies and other partners.
  • Prepares regular and timely weekly status reports and other ad-hoc reports.
  • Perform other duties as required.
Qualifications

REQUIRED QUALIFICATIONS:

  • Bachelor's degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience.
  • Minimum 6 - 8 years of proven technical business analyst and system implementation experience with strong emphasis on new system development and implementation in healthcare industry.
  • Strong oral and written communication skills; experience communicating with various levels of team members, management and executive staff.

 Proven skills in the following areas:

    • providing technical feedback on system implementation documents (business requirements, readiness plan, pilot, conversion, system design, testing, data integration etc.)
    • conducting requirements gathering and definition sessions
    • documenting business and technical requirements
    • conducting business and functional requirements analysis
    • conducting data and gap analysis
    • conducting process analysis
    • supporting with system design
    • leading or participating in system testing (UAT, Pilot etc.)
    • participating in implementation preparedness and go live strategies
  • Proven experience using standard tools for defect tracking, testing and ADA compliance.
  • Experience utilizing database querying tools to run queries for data validation in order to assist with LTSS reporting needs and/or to provide feedback on tools being used by LTSS vendor(s).
  • Experience leading solutions from, planning, scope definition and deployment.
  • Demonstrated experience solving business and technical issues while supporting colleagues in a coaching and mentoring capacity.
  • Experience in preparing system documentation, including but not limited to business analysis summary, research, presentations, requirements and detailed design documents.
  • Project implementation experience.
Additional Information

*LI-AT1

Organization

Realize Your Opportunities – A Career at UMASS Medical School

Inside Workings at UMASS Medical School

The University of Massachusetts Medical School (UMMS), the Commonwealth's only public medical school, is proud of our role in serving the people of Massachusetts. Although, its the inside workings of UMMS that makes the difference.

Mission and Culture

  • We’re serious about our mission and about our people. 
  • Real World Impact - Our people get excited about our mission of real-world impact in health sciences education, research and public service.
  • International Prominence and New Opportunities - As this institution has grown to national – and international – prominence, we’ve found new opportunities to train tomorrow’s physicians, nurses and scientists,  discover causes of and cures for disease and help improve the quality of health care.
  • Deep Commitment - With our clinical partner, UMass Memorial Health Care, and our other teaching affiliates, we share a deep commitment to national distinction in patient care.
  • Valued Partnerships – UMMS partners with Commonwealth Medicine, the health care consulting arm of UMMS. Also, UMMS partners with MassBiologics in scientific collaborations, technology management and creating partnerships for the development of products for the benefit of patients.  These valued partnerships help us to provide services and programs to help meet our needs at UMMS and the public.
  • Proud Contributors - People at UMMS enjoy the feeling of going to work every day knowing what they do is truly important and worthwhile.
  • Complementary and Inseparable - These varied parts of our mission and culture are complementary and inseparable.                 

Careers

UMMS, the state’s first and only public academic health sciences center, educates physicians, scientists and advanced practice nurses to heal, discover, teach and care, with compassion.  UMMS is a world-class institution with opportunities to match. 

Competitive Compensation – UMMS offers salaries that are competitive with Worcester-area employers. When combined with our generous benefits, perks, and paid time off, many job seekers are surprised to find a total rewards package that matches or exceeds their current situation.

Targeted Hiring Process – At UMMS, there are actually multiple hiring processes for different segments of our workforce.  In nearly all cases, UMMS hiring process is decentralized, with qualified candidates screened and referred to an academic officer or manager with hiring authority.

24/7 Access to Employment Opportunities – iCIMS is our online job search and application system.  iCIMS is available 24/7 to provide you with a convenient and up-to-date view of the available employment opportunities across our campuses. Updates are made daily and include all faculty and non-faculty position listings from every school and department within the UMMS. When you identify a position you are interested in and qualified for, apply online. New opportunities become available frequently so it pays to check back often!

Benefits

With outstanding benefits, competitive pay, extensive learning opportunities, and a stimulating and attractive work environment, UMMS may be exactly the employer you’ve been looking for.

• Superior Benefits - UMMS offers a wide range of benefits and perks that invite comparison with the best employers in the Worcester area – and with academic institutions anywhere. UMMS provides superior medical and dental coverage for you and your family, fully funded retirement plans, generous time off, a Tuition Assistance Plan – and much more.

• People Centered - UMMS is an employer, but it is also a community. Its comprehensive medical and dental benefits, retirement plans, and even paid holidays reflect an institution built around people, with a deep respect for their differences and needs.

• Commitment to Healthy Living - UMMS provides resources to help you balance work and life and encourages healthy living through great programs and discounts for fitness, physical activity, weight management, nutritional counseling and general wellness available through our health insurance plans.

• Breadth of Offerings - Above all, the breadth of UMMS offerings set the School apart and makes it an environment favored by all sorts of smart, career-savvy people.

Apply for a Job

As an equal opportunity and affirmative action employer, UMMS recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.

Online - To view all job opportunities and apply online, visit www.umassmed.edu/hr and click on the “Careers” tab.

Start Now and Realize Your Opportunities!

A History of Making Vital Improvements - UMASS Medical School Milestones

1962: Legislation establishes University of Massachusetts Medical School
1970: First medical students begin classes in Shaw Building
1974: First class graduates 16 MDs
1979: PhD program begins
1986: Graduate School of Nursing opens
1986: PhD program becomes Graduate School of Biomedical Sciences
1994: Graduate School of Nursing initiates PhD program
1998: UMass Clinical System and Memorial Health Care merge to form UMass Memorial Health Care
2001: Lazare Research Building opens
2002: Campus Modernization begins on the University Campus
2004: Graduate Entry Pathway Program established at the Graduate School of Nursing
2005: PhD Program in Clinical & Population Health Research established at the Graduate School of Biomedical Sciences
2005: Massachusetts Biologic Laboratories opens new manufacturing and filling facility in Mattapan
2006: Craig Mello, PhD, Blais University Chair in Molecular Medicine and Howard Hughes Medical Institute Investigator, is awarded the Medical School's first Nobel Prize. Dr. Mello shared the 2006 Nobel Prize in Physiology or Medicine with Andrew Fire, PhD, of Stanford University, for their discoveries related to RNA interference.
2007: Michael F. Collins, MD, is named chancellor and Terence R. Flotte, MD, is named dean of the School of Medicine.  
2009: Groundbreaking for the Albert Sherman Center, a 500,000-square-foot research and education facility slated for completion in 2012.
2010: Ambulatory Care Center opens
2012: The Albert Sherman Center, a 500,000-square-foot research and education facility, completed and opens

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