Application Support Analyst
The Application Support Analyst in Systems Administration and Web Services unit (SAWS) is responsible for employing technical and functional skills and experience to ensure the reliability, availability, and maintainability of one or more on-premise and cloud-based applications. The Application Support Analyst is involved with the design, build/configuration, and operational maintenance of systems and applications in this portfolio. The position will also be responsible for automating processes, creating 3rd party systems integrations, and the authoring and maintenance of web services and APIs. This position will be responsible for the maintenance, quality assurance, testing, coordination of upgrades and apply sanctioned security settings to custom developed software and vendor software both on-premise and cloud based. The position reports to the Assistant Director of Systems Administration and Web Services.Major Responsibilities
•Work on items within a defined queue of requests, incidents, and problems for assigned service areas, serve as tier 3 support providing diagnostic and triage reports to engineers for locally developed applications.
•Monitor applications, troubleshoot application incidents and work closely with team members and service departments to maintain service availability
•Work as a team member in the development, analysis, and support of enterprise applications, including upgrades, maintenance, and administration of the software.
•Provide day-to-day applications operational support including performing quality assurance activities, security administration and completing all necessary documentation for tasks performed
•Actively collaborate with Senior Software Engineers to develop solutions to complex problems including solutions that may require integration between disparate systems running on a variety of technical platforms, including automating processes, file transfers and extracts.
•Create and support online forms using the approved form creation software, create workflows and integrations with disparate systems.
•Monitor and configure the single sign-on environment including the maintenance of metadata, security endpoints, certificates, identity providers and third-party integrations.
•Continually improve personal knowledge and skills relevant to current enterprise applicationsFunctional and Supervisory Relationships
The position reports to the Assistant Director of Systems Administration and Web Services.Required Qualifications
Demonstrated experience in higher education with the installation, operation, and integration of academic administrative applications.
Ability to formulate programming code in multiple programming languages
Ability to analyze and troubleshoot complex, cross-team applications and integrations
Familiarity with Single Sign-On Technologies such as CAS, SAML, ADFS
Experience with Jenkins, DevOps, Agile and Cloud-based applicationsEEO Statement
The State University of New York College at Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/EEO/ADA) employer. The College actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the College.Posting Detail Information Posting NumberS18133Open Until FilledYesQuick Link for Direct Access to Postinghttp://jobs.cortland.edu/postings/3352Special Instructions Special Instructions to Applicant Special Instructions to ApplicantSupplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have a bachelor's degree?
- Curriculum Vita or Resume
- Cover Letter
- Professional References Contact Info. ONLY (minimum of 3)