Application Support Analyst

Location
Cortland, NY
Posted
Sep 05, 2019
Institution Type
Four-Year Institution
Position Details

Position Information

Budget TitleLEAD PROGRAMMER/ANALYSTCampus TitleApplication Support AnalystSchool/DivisionAcademic Affairs, Division ofDepartmentSystems Administration and Web ServicesStaff Sub-TypeStaff & AdministrationSalary LevelSL3Salary RangeMid $50'sPosition EffortFull-TimeIf Part-Time, enter FTE:If Temporary, enter End Date:Position Summary

The Application Support Analyst in Systems Administration and Web Services unit (SAWS) is responsible for employing technical and functional skills and experience to ensure the reliability, availability, and maintainability of one or more on-premise and cloud-based applications. The Application Support Analyst is involved with the design, build/configuration, and operational maintenance of systems and applications in this portfolio. The position will also be responsible for automating processes, creating 3rd party systems integrations, and the authoring and maintenance of web services and APIs. This position will be responsible for the maintenance, quality assurance, testing, coordination of upgrades and apply sanctioned security settings to custom developed software and vendor software both on-premise and cloud based. The position reports to the Assistant Director of Systems Administration and Web Services.

Major Responsibilities

•Work on items within a defined queue of requests, incidents, and problems for assigned service areas, serve as tier 3 support providing diagnostic and triage reports to engineers for locally developed applications.

•Monitor applications, troubleshoot application incidents and work closely with team members and service departments to maintain service availability

•Work as a team member in the development, analysis, and support of enterprise applications, including upgrades, maintenance, and administration of the software.

•Provide day-to-day applications operational support including performing quality assurance activities, security administration and completing all necessary documentation for tasks performed

•Actively collaborate with Senior Software Engineers to develop solutions to complex problems including solutions that may require integration between disparate systems running on a variety of technical platforms, including automating processes, file transfers and extracts.

•Create and support online forms using the approved form creation software, create workflows and integrations with disparate systems.

•Monitor and configure the single sign-on environment including the maintenance of metadata, security endpoints, certificates, identity providers and third-party integrations.

•Continually improve personal knowledge and skills relevant to current enterprise applications

Functional and Supervisory Relationships

The position reports to the Assistant Director of Systems Administration and Web Services.

Required Qualifications

Bachelor’s degree

At least one year of full stack development experience including SQL, and one or more of the following languages: PowerShell, C#, JavaScript, Java, Bash Scripting or Python.

Preferred Qualifications

Demonstrated experience in higher education with the installation, operation, and integration of academic administrative applications.

Ability to formulate programming code in multiple programming languages

Ability to analyze and troubleshoot complex, cross-team applications and integrations

Familiarity with Single Sign-On Technologies such as CAS, SAML, ADFS

Experience with Jenkins, DevOps, Agile and Cloud-based applications

EEO Statement

The State University of New York College at Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/EEO/ADA) employer. The College actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the College.

Posting Detail Information

Posting NumberS18133Open Until FilledYesQuick Link for Direct Access to Postinghttp://jobs.cortland.edu/postings/3352Special Instructions

Special Instructions to Applicant

Special Instructions to ApplicantSupplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a bachelor's degree?
    • Yes
    • No
  2. * Do you have at least one year of full stack development experience including SQL, and one or more of the following languages: PowerShell, C#, JavaScript, Java, Bash Scripting or Python?
    • Yes
    • No
Documents Needed to ApplyRequired Documents
  1. Curriculum Vita or Resume
  2. Cover Letter
  3. Professional References Contact Info. ONLY (minimum of 3)
Optional Documents

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