Posting Details

Posting Details

Requisition NumberS1888Position Number998717Position Classification TitlePub Saf Telecommunicat (Metro)Functional TitlePublic Safety TelecommunicatorPosition TypeStaffUniversity Information

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit

The UNCG Police Department is committed to providing the highest level of campus law enforcement services available. Our officers and employees are highly trained and dedicated individuals whose personal mission is to make sure campus community’s experience at UNCG is not only memorable and successful, but also safe. We are counting on everyone to not only take responsible for their own safety but the safety of others. The police department offers these and other programs to help our Spartans achieve a safe and secure community.

Position Summary

Answer and handle all incoming calls to the PD, dispatching officers and security as needed; maintain constant communication with officers in the field providing information and monitoring their safety; operate and maintain DCI/NCIC terminals determining validity of drivers’ licenses, registrations and wanted info; maintain and handle emergency systems on the university campus to include alarms, camera systems, and telephone and radio recording devices; maintain an accurate log of all activities and calls; issue building keys to appropriate personnel on campus keeping a photo record of key distribution, issue emergency alerts via the university-wide notification system, monitor campus building access software.

Minimum Qualifications

High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

Note: This is a generalized representation of positions in this class and is not intended to identify essential work functions per ADA. Examples of competencies are primarily those of the majority of positions in this class, but may not be applicable to all positions.

Additional Required Certifications, Licensures, and CertificatesPreferred Qualifications

- Prior telecommunicator experience;
- Advanced computer knowledge and excellent organizational skills.
- Knowledge and/or experience in radio communications, computer software, and law enforcement practices;
- excellent oral and written communication skills.

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Applicants are required to upload a list of references of at least three (3) professional references that includes:

• Name
• Company Name
• Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
• Email Address
• Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment Range$36,832 - $45,923Org #-DepartmentPublic Safety & Police - 57001Work Hours of Position6:30 AM - 6:30 PM or 6:30 PM - 6:30 AMNumber of Months per Year12Posting RequirementsJob FamilyLaw Enforcement & Public SafetyCareer Banded TitlePub Saf Telecommunicat (Metro)Open Date09/03/2019Close Date09/20/2019FTE 1.000FLSANon-ExemptIf other, please indicateIf time-limited, please specify end date for appointment.Salary Grade EquivalencyKey Responsibilities

Key Responsibilities

Key Responsibility

Maintain a communication center keeping the flow of communication between the public and the police officers running smoothly by use of telephones, DCI terminals, and two separate radio systems

Essential Tasks

Answer all phone calls and radio transmissions
Dispatch officers and emergency units (fire and rescue)
Handle walk in traffic by listening to their problems and connecting them with a police officer
Monitor radio transmissions from other police departments that could affect our campus
Maintain an awareness of location of officers at all times providing back up support from other officers as needed

Key Responsibilities

Key Responsibility

Maintains an accurate and complete log of all activities related to any call, contact and/or transmission received by the department

Essential Tasks

Enter all data from phone calls or radio transmissions into Southern Software Computer-aided Dispatch
Copy data from DCI/NCIC into CAD
Enter officers disposition and codes used for closing calls
Creates and maintains paperwork and files pertaining to wanted persons, stolen property, towed vehicles and any subject trespassed by the department or university

Key Responsibilities

Key Responsibility

Monitors all DCI transmissions dispatching appropriate information to all police officers; obtains and provides supporting documents needed to issue or serve warrants or make arrests

Essential Tasks

Retrieves information from DCI and dispatches to all officers if applicable
Searches for warrant and arrest information on all hits through the DCI and P2P systems verifying warrant and arrest information with appropriate Police Department
Uses Banner to research needed and requested information for the officers on students and/or faculty
Issues BOLO’s

Key Responsibilities

Key Responsibility

Maintains and handles emergency systems in communications implementing Emergency Notification System as required and needed

Essential Tasks

Responds to all alarms, dispatching officers and contacting University departments
Monitors the camera systems and makes notifications as appropriate and necessary
Monitors telephone/radio recording making sure the system is constantly operational

Key Responsibilities

Key Responsibility

Monitors Building, Access Management, software and dispatch officers as needed

Essential Tasks

Analyzes entry logs and entry notifications to determine if officers are needed to respond to specific entry needs or alarms.
Makes decisions on authority of individuals to enter specific doors and buildings.

Competency

Competency

CompetencyCommunicationCompetency Description

Expert in listening and extracting information and cues from callers. Ability to train other telecommunicators in taking calls and gathering information. Ability to speak clearly and calmly under pressure of high call volume and high frequency of intense/critical calls. Ability to transmit radio messages to a wide variety of different responders using language and protocols appropriate for each. Ability to serve as a liaison between emergency personnel, callers, and officials during critical incidents.

Competency LevelAdvanced Competency

CompetencyData/Info/Records AdmCompetency Description

May interpret or analyze data. May adapt or revise formats. Reviews entries of other telecommunicators for quality assurance.
Locates difficult-to-find information from DCI terminal or other sources as requested for law enforcement support.

Competency LevelAdvanced Competency

CompetencyOffice/Telecommunication TechnologyCompetency Description

Ability to use the most advanced and specialized telecommunications equipment and/or the widest variety of telecommunications and information technology.
May require ability to make recommendations regarding databases and information systems procedures.
Ability to train and advise others on use of DCI terminal.

Competency LevelAdvanced Competency

CompetencyDecision MakingCompetency Description

Ability to independently resolve unprecedented issues and problems when problem resolution requires some interpretation of policy and procedures.
Ability to serve as a resource for others in resolving unprecedented, non-standard issues and problems.

Competency LevelAdvancedADA Checklist

ADA Checklist

"R" for Rare (0-30%), "O" for Occasional (30-60%), "F" for Frequent (60-90%), "C" for Constant (90-100%)

Physical EffortHand Movement-Repetitive Motions - F, Hand Movement-Grasping - O, Finger Dexterity - F, Reading - C, Writing - F, Hearing - C, Talking - C, Sitting - C, Lifting-0-30 lbs. - OWork EnvironmentInside - C, Overtime - FApplicant DocumentsRequired Documents

1. List of References

Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Please indicate how you learned of the vacant position for which you are applying:
   • SpartanTalent Website
   • Piedmont Triad Area Newspaper
   • The Chronicle of Higher Education
   • Inside Higher Ed
   • Other professional journal / website
   • NCWorks.gov
   • UNC School System Job Board
   • Personal Networking
   • Facebook
   • Twitter
   • Indeed.com
   • NorthCarolinaDiversity.com
   • Other
2. If you selected "Other", please provide the name of the resource here.

   (Open Ended Question)

3. * Are you eligible to work in the United States without sponsorship?
   • Yes
   • No
4. * Do you have certification as a Division of Criminal Information computer operator or the ability to achieve certification within forty-five (45) days of employment?
   • Yes
   • No