Admissions Receptionist and Office Coordinator

Job description

About AIC 

American International College is a private, coeducational institution of higher education located on a 70+ acre campus in Springfield, Massachusetts. The campus has 42 buildings on two sites approximately 1/2 mile apart with a total of approximately 660,000 gross square feet. Included in the inventory of buildings are student residences for a resident population of 900 students. Founded in 1885, the College has 3700 graduate and undergraduate students. AIC offers a variety of undergraduate and graduate programs through the Schools of Business, Arts and Sciences; Health Sciences; and Education. The mission of the College is to transform student lives through career focused learning, with a strong foundation in the liberal arts, a commitment to serving the community, and a high level of involvement in the global economy. 


AIC strives to create a diverse and inclusive campus community that is representative, at all job levels, of the students we serve. We are an EEO employer and we welcome applications from individuals for positions where they are underrepresented.  

    Oversee the reception area of the Office of Admissions, answering phones, responding to general email inquiries, greeting guests, and maintaining a welcoming environment for all guests.  Coordinate Campus visit for guests, scheduling campus tours, meetings with appropriate faculty/staff/coaches, and ensuring an efficient, positive and professional visit experience. Oversee the process for staff credit card bills, keep admission budget spreadsheets updated, request Purchase Orders, and support the financial needs of the admissions leadership team. General office support, including ordering office supplies, processing mail, and other support tasks. Manage office calendar, with specific responsibility for supporting the calendar of the Vice President of Admissions.  Other duties as assigned.   


    Required Degree(s): High School diploma or equivalent Preferred Degree(s): Associate degree   Required Field of Expertise: 3-5 years of office administration   



    Ability to multi-task in a highly disruptive environment.  Utmost commitment to creating a warm, welcoming and professional environment for all visitors. Commitment to exceed the expectations of our guests throughout the visit experience. Strong understanding of Excel spreadsheets, including sorting/filtering, equations, managing budget spreadsheets, etc.  Ability to create collegial relationships across campus. Outstanding customer service skills and excellent telephone skills. Strong working knowledge of Microsoft Office, especially Excel. Excellent written and verbal communication. Interpersonal skills with the ability to work with a diverse population.   

This is a full-time, non-exempt level, benefit eligible position. Normal office hours are 8:30 a.m. to 4:30 p.m. with a one hour unpaid lunch break, flexible to the needs of the department.  


Qualified applicants should save and submit a brief cover letter, current resume, and contact information for three professional references (one of which must be a current or prior supervisor) as one document. Upload the saved document into the online application.  


AIC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.  




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Job No:
Posted: 9/4/2019
Application Due: 12/27/2019
Work Type: