Audio-Visual (A/V) Systems Support Engineer
Job location: Charlottesville, VA
Employment Type: Full-time
Posted data: 2019-10-09
The University of Virginia School of Engineering and Applied Science (SEAS) is one of the top-ranked schools in the country, with the mission to “make the world a better place by creating and disseminating knowledge and by preparing engineering leaders to solve global challenges.” SEAS is seeking an Audio Visual (A/V) Systems Support Engineer to join the Information Technology team in Charlottesville, VA. Sitting adjacent to Scott Stadium, the A/V Systems Support Engineer will help fulfill the school’s mission by overseeing, administering, and troubleshooting audio-visual and computing systems for SEAS faculty, staff, students and affiliates. This individual will work to enhance operations in classrooms, conference rooms, A/V enabled labs, and public spaces alike.
The Systems Support Engineer is a highly experienced professional who is fluent in the convergence between audio-visual and IT technologies. Proficiency in Crestron DM, Open Architecture DSP systems, Windows O/S and macOS on endpoint desktops and laptops, and being able to adapt to customer needs is a must. As this position will interact with students, faculty, staff, support professionals, compliance officials, and vendors, the ability to provide excellent customer service is critical to success in this role. Excellent interpersonal skills are imperative in understanding clients’ applications ranging from research and instructional labs to presentation spaces. The Support Engineer will work 8am-5pm, however, applicants must be able to provide support for evening and weekend events as needed.
Duties and Responsibilities Include:
- Analyze, troubleshoot, and resolve issues that cross over A/V and IT domains.
- Provide technical expertise to customers in audio-visual systems, computers, servers, firewalls, network switchgear, configuration, and management tools.
- Manage multiple projects, including IT budgeting and life-cycle analysis.
- Oversee, administer, and troubleshoot audio-visual and computing systems.
- Enhance operations in classrooms, conference rooms, A/V-enabled labs, and public spaces.
- Train students, faculty and staff on the use of technology and collaboration tools.
- Work with various types of servers and systems (Windows, macOS, Linux, etc.) to help clients in the application of technology and security best practices.
- Design solutions to support internal and external clients within the A/V domain.
- Additional duties not listed above may be assigned.
- Experience troubleshooting audio-visual and computing systems with at least 5 years of prior experience as an A/V Service Technician for enterprise systems is required. Preference will be given to candidates with R1 EDU specific experience, but experience in a large, heterogeneous enterprise or service provider network is required.
- Bachelor's degree is required, but extensive (7+ years) education, training and experience may substitute for a degree. Preference will be given to candidates who possess both a Bachelor's degree and relevant experience as an A/V Support Engineer.
The ideal candidate will have experience in support of end-users, events and infrastructure used in classrooms and video-conferencing suites (involving use of collaboration tools, webcast/broadcast, and capture/recording technologies); possess Creston DM Certified Engineer (DMC-E or DMC-E-4K) certification; have experience with Crestron DigitalMedia systems and Crestron Fusion; have experience providing support to high-profile special events; and have experience working in complex industrial or government organizations/academic institutions.
This position will remain open until filled. This is an Exempt level, benefited position. This position will not sponsor applicants for work visas. Anticipated Hiring Range: $65,000 - $87,000 depending on education and experience. The University will perform background checks on all new hires prior to employment. This position will also require an Education Verification. (FSAKA). For questions about the position or application process please contact Lauren Jackson, IT Recruiter at firstname.lastname@example.org. Process for External Applicants: Please apply through Workday, and search for R0009778. Complete an application online and attach a cover letter, CV/resume, and contact information for three references. Process for Internal UVA Applicants: Please apply through your Workday Home page, search “Find Jobs,” and search for R0009778. Complete an application online and attach a cover letter, CV/resume, and contact information for three references. Please note that multiple documents can be uploaded into the box labeled ‘CV/Resume’ and this is where your cover letter and references document should be.The University of Virginia, including the UVA Health System and the University Physician’s Group are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.