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Director, Fan Communications, Department of Athletics

Employer
Wake Forest University
Location
Winston Salem, NC

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Job Details

Job location: Winston Salem, NC


Employment Type: Full-time
Posted data: 2019-08-30
Req: R0002025
Please note:
  • Additional documentation must be added at the bottom of the third screen under the "My Experience."
  • Internal candidates must apply via the internal career portal. Do not proceed with your application from this website.
  • DO NOT complete the application without the required attachments as you will be unable to edit your application.

Job Description Summary

Works under the supervision of the Assistant Athletics Director, Development and Fan Communications with close coordination to the Development, Fan Experience and Sales teams. Primary responsibilities include creation, management and execution of strategic plan for fan communications, execution of major campaigns, and other related projects to deliver messaging that engages alumni, fans and the greater Wake Forest community and invites them into a closer relationship with Wake Forest Athletics.

Job Description

Essential Functions:

Major Tasks and Responsibilities

  • Manages creation, management and execution of strategic plan for fan communications, incorporating diverse messages, segmentation, and forms of communication.
  • Creates original creative content for use on athletics web pages, emails, social media, donor proposals and sales flyers that enhances profile of Wake Forest Athletics and invites readers to take action.
  • Leads coordination of seasonal communication plan from development, fan experience and sales teams to create one overarching communications calendar.
  • Manages distribution of broadcast emails to donors, alumni, and season-ticket holders using online email marketing system.
  • Ensures execution of marketing automation within Adobe email system, including communication flowchart, audience segmentation, and follow-up campaigns.
  • Supervises the writing, design, and production of external communication materials, including presentations, donor and alumni communications, videos and other projects as needed.
  • Works with outside agencies to assist in the coordination of details of communications materials (i.e. planning, design, print/production, cost estimates, timeline, and distribution).
  • Prepares and executes WebEx presentations for Deacon Club Volunteer Army meetings, various committee meetings, and other events as needed.
  • Manages reporting line for Associate Director of Fan Communications.
  • Performs other related duties as assigned.

Required Education, Knowledge, Skills, Abilities:

BA/BS degree required. Master’s degree preferred. Minimum of seven years’ experience directly related to the duties and responsibilities specified.

Preferred Education, Knowledge, Skills, Abilities:

  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Proven expertise in communications including writing, proofreading, and editing skills.
  • Extensive computer skills in both Windows and Mac environments.
  • Expertise in Microsoft Office Suite including Word, Excel, and PowerPoint; expertise in using e-mail packages, WebEx, and the Internet.
  • Basic working knowledge of Adobe Creative Suite (Photoshop, InDesign, Illustrator).
  • Exceptional organizational skills; ability to manage multiple projects occurring within a short timeframe; must be very detail-oriented.
  • Ability to prioritize departmental work and schedule accordingly; ability to set and meet deadlines.
  • Ability to solve problems associated with development-related communications and initiatives.
  • Ability to develop constructive working relationships with University employees at all levels, vendors, alumni, donors, friends, and/or the general public.
  • Ability to manage stress and handle change.
  • Ability to work as a member of a team and/or independently in a fast-paced environment.
  • Ability to work occasional evenings and weekends as required.

Accountabilities:

Responsible for work of Associate Director in addition to own work.

** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Additional Job Description

Time Type Requirement

Full timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce, and encourages qualified candidates across all group demographics to apply.

Organization

Wake Forest University, formed in 1834, has experienced decades of growth and innovation.  WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs.  The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty.  It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount.

Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning. Its higher goal, however, is to give life to the University motto "Pro Humanitate," as members translate a passion for knowledge into compassionate service. The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual. The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open-mindedness and discourse. Wake Forest fosters compassion and caring for others. Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue. Furthermore, it strives toward a society in which good will, respect, and equality prevail. To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust.​

The University is comprised of:  the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus.  Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1.  Wake Forest employs approximately 2,772 full and part-time faculty and staff.

Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen-team Atlantic Coast Conference (ACC).  Since its founding, the university has adopted the motto “pro humanitate,” which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight-dimensional well-being for students, faculty and staff as evidenced in the Thrive initiative.

Winston-Salem, NC

Wake Forest is located in Winston-Salem, NC, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina.  Winston-Salem is a family-friendly city with high quality schools, numerous outdoor recreational activities and events, and is known for its vibrant and thriving arts scene.

Winston-Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family.  Winston-Salem offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town (www.visitwinstonsalem.com).

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