Job Summary

JOB SUMMARY: Classroom Representative/Technicians assist with maintaining computers and multimedia equipment in classrooms throughout the district and provide general support and maintenance in the classrooms, conference rooms and meeting rooms. Assistance and support is provided via telephone, direct client contact, and web conferencing. Although technical skills play a major role in fulfilling the requirements of this position, customer service can be an even more important contributor to success.

There are three (3) levels in this position series. The levels are distinguished from each other by the greater knowledge of the area and the independence which the incumbent functions. The description below reflects the general duties considered necessary to describe the principle functions of the job and shall not be considered inclusive of all work requirements that may be inherent in the position.

LOCATION: Positions are available at the following campuses:

San Tan Campus - San Tan Valley, AZ
Superstition Mountain Campus - Apache Junction, AZ
Maricopa Campus - Maricopa, AZ
Aravaipa Campus - Winkelman, AZ

Please indicate in your cover letter which locations you are interested in.

Responsibilities

RESPONSIBILITIES:

• Check/test audio/video equipment weekly – weekly room checks -Test classroom functionality
• Provide direction/training on room use
• Password reset for students / staff as necessary; provide direction and login assistance with email, Bb, and CN portal.
• Resolve classroom technology issues, escalate as needed.
• Create and update tickets
• Semester rooms checks – full check/test of everything in the room, lamps, filters, mice, keyboards, basic cleaning of instructor station
• Install/test equipment for Service and Support – hot swaps
• Facilitate teleconferences and Meet Me calls
• Installation/replacement of Classroom Technology equipment
• Inventory records of Classroom Technology equipment – new, moves, decom
• Provide training on Classroom Technology equipment
• Acts as remote extension for Support Services in emergent situations

ESSENTIAL FUNCTIONS

• Provide excellent customer service to students, faculty, staff, and community members in response to reported, technical, classroom issues.
• Assist in the training of students, faculty and staff on proper usage of presentation equipment. Assist students, faculty, and staff with the use of Bb Collaborate in the collaborative classrooms, as well as troubleshoot Bb Collaborate issues.
• Provide support in ensuring proper operation of classrooms, conference rooms, and meeting rooms throughout the District.
• Provide support/information to students, faculty and staff regarding the operation of the technology specific to each room type. Provide general technical assistance, troubleshooting and first level problem resolution to the campus community as necessary.
• Troubleshoot, analyze, and resolve technical problems in classrooms, collaborative rooms, conference rooms, and meeting rooms. Maintains ownership of equipment; may be related to data projectors, audio video switcher/controllers, document cameras, computers, classroom printers, etc.
• Create tickets to document issues, inspections, and document troubleshooting processes. Update assigned trouble tickets, maintaining accurate records for work completed and in progress.
• Provide backup and assistance as needed to Support Services, both in operations and projects.
• Assist in the installation of audio/video classroom equipment. (This relates specifically to the upgrade of existing Crestron rooms.)
• Provide support with tracking, documenting and maintaining inventory records related to equipment used in Classroom Technologies, as well as tracking parts and flagging when parts drop below minimum stocking levels.
• Follow safety rules, help identify unsafe working conditions, provide guidance to co-workers who are working in an unsafe manner.
• Perform other duties commensurate with the functions and level of the position to include the recruitment and retention of students.

Qualifications

Classroom Technology Rep I:
Education: High School Diploma/GED
Experience: requires on the job training. Must be computer literate.
Desirable: Experience in customer service of computer operations
Support Grade C - $13.13 per hour up to 19 hours per week


Classroom Technology Rep II:
Education: High School Diploma/GED and demonstrated knowledge, skills, and abilities in subject area.
Experience: 6 months experience* as a Classroom Technology Rep I or 6 months applicable experience to include customer service.
Desirable: Experience in customer service of computer operations
*part-time experience to be prorated.
Support Grade D - $13.92 per hour up to 19 hours per week


Classroom Technology Technician:
Education: Crestron 'Integrate and Maintain Crestron' Systems certification and Atlona Technician" certification and demonstrated knowledge, skills, and abilities in subject area
Experience: 6 months experience* as a Classroom Technology Rep II - or - one (1) year applicable experience to include customer service.
Desirable: Experience in customer service of computer operations
*part-time experience to be prorated.
Support Grade G - $16.58 per hour up to 19 hours per week

*Position level will be determined based upon education and experience

DEADLINE: Open until filled. First review is Thursday, September 12, 2019.

Knowledge, Skills, & Abilities

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of information technology, pedagogy and video conferencing.
• Knowledge and ability to provide user support of Classroom Technology Systems using Atlona and Crestron equipment.
• Knowledge of computer hardware and software applications such as databases, graphic editing, internet browsers, course management systems, operating systems, Microsoft Office applications.
• Skill in troubleshooting and resolving problems with a variety of multimedia equipment such as personal computers, data projectors, cameras, microphones, scanners, printers, etc.
• Skill in communications and interpersonal skills as applied to working with and providing technical support to a diverse faculty, staff and end-users with multiple levels of understanding and experience.
• Ability to set priorities, organize tasks and perform multiple tasks simultaneously.
• Ability to take initiative, work independently and make decisions based upon established policies and procedures.
• Ability to work in a team-oriented, collaborative environment.
• Ability to analyze problems and exercise judgment in resolving a variety of problems and issues.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Exceptional customer service orientation skills.
• Strong documentation skills.
• Ability to handle inventory tracking and disbursement.
• Knowledge of modern office procedures, practices and equipment.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of his job:

1. Ability to lift 30 lbs
2. Required to climb or balance on ladders, stoop, kneel, and crouch or crawl in confined spaces to work on equipment.

INTERPERSONAL SKILLS:

Important Level Interpersonal Skills: Position engages in or requires some or all of the following: Alternative or combined human relations skills in understanding other people and influencing their behavior in order to achieve job objectives; Must have sensitivity to other person's point of view in order to influence their behavior, change an opinion, or turn a situation around; Provides direction, consultation, and/or training; Deals with confidential information; Has high level of contact with students, program participants, and/or the public.


WORKING CONDITIONS:

Job is performed in general office or comparable working area with occasional distractions such as noise, interruptions, or congestion. May be required to travel to different campuses occasionally.