IT Support Specialist -Client Services

Job description

Posting Details

Position Information

Job TitleIT Support Specialist -Client ServicesDepartmentClient Services-College Staff IT SupportPosting Number03349PLocationMultiple LocationsFull or Part TimeFull TimePosition End Date (if temporary)Required TravelRelocation CoveredSalary Range$50,000 - $58,000 Position Summary Information

Basic Function

Serve as the lead IT Specialist for the administrative and college staff. Assist in supervising part time IT staff members, and provide training to junior staff members as needed.

Duties and Responsibilities

Serve as the lead IT Specialist for the administrative and college staff.Perform individual and group training on the use of the conference/collaboration rooms. Provides support and training to junior staff members as needed.Track and maintain helpdesk tickets using SmarterTrack helpdesk system. Perform computer and laptop repair (PC/MAC), desktop operating system and software support, configuration and upgrade. Create, troubleshoot and deploy computer images. Provide technical support for networks peripherals, computers / laptop hardware and software (PC/MAC), conference/collaboration rooms, and video conferencing rooms. Effectively communicate verbally and in writing with technical and nontechnical personnel. Schedule can include occasional evenings or Saturday work. Plan and complete technical tasks with minimal supervision. Accept other duties as they’re assigned.

Minimum Qualifications

Associate Degree in Information Systems Technology or related field, or or equivalent applicable experience or training. Previous experience maintaining LAN’s, desktop/laptops, peripherals and associated software (PC/MAC)

Preferred Qualifications

Bachelor’s degree with coursework in Information Systems Technology, or equivalent experience. Significant experience maintaining LAN’s, desktop/laptops, peripherals and associated software (PC/MAC). Proven experience creating and deploying images. Proven ability to plan and complete technical tasks with minimal supervision.

Required Knowledge, Skills, and Abilities

Ability to work cooperatively with faculty, staff, students and administrators. Knowledge of and ability to train others in distance education tools, and the ability to work with students and faculty in an educational environment. Ability to install and troubleshoot computer software and hardware. Ability to communicate effectively verbally, and in writing. Good interpersonal skills with demonstrated ability to communicate effectively – verbally and in writing with technical and nontechnical personnel. Working knowledge and experience creating and deploying images. Proficiency with both Microsoft and Apple OS’s and suite of Office applications.Proven ability to plan and complete technical tasks with minimal supervision.

Operation of a State VehicleOccasional Posting Detail Information

Open Date07/29/2019Close DateOpen Until FilledYesSpecial Instructions to ApplicantsBackground Check Statement

The selected candidate’s offer is contingent upon the successful completion of an extensive criminal background
investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of
education, credit checks (relevant to employment), and other checks requested by the VCCS and NOVA such as
I-9 and E-Verify requirements. Additionally, selected candidates may be required to complete the Commonwealth’s
Statement of Economic Interest.

Additional InformationSupplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have an Associate Degree in Information Systems Technology or related field, or or equivalent applicable experience or training?.
    • Yes
    • No
  2. * Do you have previous experience maintaining LAN’s, desktop/laptops, peripherals and associated software (PC/MAC)?
    • Yes
    • No
  3. * Please describe your previous experience maintaining LAN’s, desktop/laptops, peripherals and associated software (PC/MAC)

    (Open Ended Question)

  4. * I understand that only information provided at the time of the application submission will be considered when determining my qualifications and only responses to Supplemental Questions that can be verified in my application and resume will be credited.
    • Yes
    • No
Applicant DocumentsRequired Documents
  1. Resume
Optional Documents
  1. Cover Letter/Letter of Application
  2. Unofficial Transcripts
  3. Certificate

 

 

 

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Job No:
Posted: 8/27/2019
Application Due: 9/27/2019
Work Type:
Salary: