Parking Services Administrative Assistant

Job description

Job Title: Parking Services Administrative Assistant
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 25127
Job Code: 1032 Administrative Support Assistant -12 Month
Department: Parking Services
CompensationClassification: Administrative Support Assistant II
Anticipated Salary Range: $2,700/month - $3,300/month
Salary Range: $2,600/month - $4,592/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please visit
Working HoursMonday through Friday
7:00 am - 4:00 pm
About the PositionThe Parking Services Administrative Assistant is responsible for working closely with the public, in person and by telephone regarding parking issues. Enters data into databases and maintains accurate records. The Parking Services Administrative Assistant is to provide administrative support for the Support Services Division and to be guided by the department's and the Administrative Division's vision and core values.

Responsibilities include but are not limited to the following:
- Provide customer service at the front counter of the Parking Services Office
- Greet customers, sell parking permits, post citation payments, process refunds and answer phones
- Process special requests for bulk permits; enter information into Parking Services¿ database
- Process requests for police reports, live-scan fingerprints, immobilized/impounded vehicle releases and other police services
- Provide general customer service by determining customer needs and properly direct them so that their needs can be addressed
- Assist in the opening and/or closing of the parking office, and follow the procedures associated with those tasks
- Accurately collect money and perform daily reconciliation of a cash drawer
- Process payroll deduction transactions
- Fulfill requests for on-line permit requests
- Organize files and maintain logs for parking permit, parking citations and appeals, parking reconciliations
- Access other records systems to assist in parking sales, refund, citation transactions
- Enter citations and citation reviews into the Parking Services¿ database
- Process letters and other information or documents associated with the citation and citation review process
- Process citation payments and update delinquent accounts
- Maintain an inventory of office and parking related supplies
Required Qualifications- Completion of a high school program or its equivalent
- One year of experience in an office environment
Preferred Qualifications- Bachelor's Degree
- 3 years working in an office environment
Knowledge, Skills & Abilities- Ability to compose and appropriately format correspondence and reports.
- Knowledge of software applications: word processing, spreadsheet, database management.
- Ability to perform accurately in a detail-oriented environment.
- Ability to handle multiple work priorities, organize and plan work and projects.
- Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
- Strong oral and written communication skills.
- Excellent customer service and public relations skills.
- Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
- Ability to respond to routine inquiries and explain standard policies and procedures to others.
- Ability to identify and solve standard problems and refer more complex problems to appropriate staff.
- Ability to use standard office equipment.
- Ability to apply independent judgment, discretion and initiative to address problems and develop practical, thorough, and at times creative solutions
- Thorough knowledge of office methods, procedures, and practices.
- Ability to identify and solve standard problems and refer more complex problems to appropriate staff.
Application ProceduresComplete the SJSU Online Employment Application and attach the following documents:
-Letter of Interest

All applicants must apply within the specified application period: August 26, 2019 through September 10, 2019. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Additional InformationEvery applicant who reaches the final level of interviews will be required to be fingerprinted as part of a background check and fingerprinting. The background check includes: criminal records check, employment, certification and education verification, motor vehicle, and credit check. All background checks are conducted by the University Police Department. SJSU will pay all costs associated with this procedure.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment StatementSan José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Reasonable accommodations will be provided for applicants with disabilities who self-disclose.
Contact InformationUniversity Personnel
[email protected]
Transformation 2030Engage and Educate: Be a university of first choice where we bring together exceptional people - students, faculty and staff members, and our community - to do extraordinary things with their lives as learners, creators and champions.

Excel and Lead: Be a leading academic institution where faculty and staff members and alumni are regional, national and global leaders in their fields.

Grow and Thrive: Be an inclusive, welcoming and well-balanced community and institution that ensures long-term financial sustainability and effectiveness and also attracts, retains and sustains faculty and staff members and students.

Connect and Contribute: Be an engaged and dynamic urban university with strong connections locally and globally.

Rebuild and Renew: Be a flourishing, modern campus with state-of-the-art infrastructure, campus spaces and technology to support learning, research and community.




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Job No:
Posted: 8/27/2019
Application Due: 11/2/2019
Work Type: