Athletics IT Help Desk Student Worker
- Employer
- University of Kentucky
- Location
- Lexington, KY
View more
- Administrative Jobs
- Institutional & Business Affairs, Athletics, Technology, IT Support & Training
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
One year of college completed and currently enrolled
Required Related ExperienceAdvanced knowledge of and experience with common computer hardware and software systems.
Required License/Registration/CertificationN/A
Physical RequirementsAbility to lift 50 plus pounds.
ShiftDays, Nights, Weekends
Job SummaryThe UK Athletics Department IT is seeking student employees to provide technical support services to departmental staff and at athletic events. Please see below a detailed list of responsibilities and duties:
•Provide courteous, consistent and professional customer service
•Troubleshoot, diagnose, and resolve software, hardware, and network requests received via walk in, phone, or e-mail
•Escalate more complex support issues to appropriate Athletics IT staff
•Check and respond to voicemail.
•Install and configure common computer hardware and peripherals
•Install and update software on users’ computers
•Visit staff offices for problem solving, training, or equipment delivery/pick up
•Pursue self-education/development to enhance skills and abilities.
•Other tasks will be assigned as needed.
Must present a professional appearance and demeanor.
Skills / Knowledge / AbilitiesThe ideal candidate will:
•have strong customer service (soft) skills and work ethic. Prior experience in a customer service environment is preferred.
•be able to communicate effectively over the phone, in person, and in writing. English is required, additional languages are a plus.
•be resourceful and creative in finding solutions to problems. You aren’t expected to know the solution to every problem, only how and where to search for a solution.
•be able to multitask and work effectively under stress.
•be proactive in finding tasks to work on without requiring constant guidance.
•be able to work effectively alone or as part of a team.
•have a base of technical experience with Windows OS (10/7), macOS, iOS, and Microsoft Office products, networking concepts.
•have completed at least one year of study at University of Kentucky before employment begins.
•have reliable transportation and be able to lift up to 50 lbs.
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Required fields are indicated with an asterisk (*).
- Are you currently enrolled at the University of Kentucky and have completed one year of study?
- Yes
- No
- Do you have reliable transportation and are you willing and able to work nights and weekends?
- Yes
- No
- Do you have experience with Microsoft Windows, macOS, Microsoft Office, mobile technologies, and wired/wireless networks?
- Yes
- No
- Please describe your previous customer service experience(s).
(Open Ended Question)
- Please describe your experience with computer hardware, software and operating systems.
(Open Ended Question)
- Resume
- Cover Letter
Organization
Fast Facts
Location: Lexington, Ky.
Founded: 1865
Endowment: $1.1 billion
Budget: $3.5 billion
Research Grants and Contracts Awarded: $316.5 million
Library Holdings: 4.3 million volumes
Enrollment: 30,76
President: Dr. Eli Capilouto
Provost: Dr. David W. Blackwell
Executive Vice President for Finance and Administration: Dr. Eric Monday
Executive Vice President for Research: Dr. Lisa A. Cassis
Executive Vice President for Health Affairs: Dr. Mark F. Newman
About the University
Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.
Mission
The University of Kentucky is a public, land grant university dedicated to improving people's lives through excellence in education, research and creative work, service, and health care. As Kentucky's flagship institution, the University plays a critical leadership role by promoting diversity, inclusion, economic development, and human well-being.
Our Guiding Principles
The University is driven by the promise it has made to Kentucky, one that honors its land-grant mission and a heritage honed through 150 years of service to the Commonwealth of Kentucky. Six principles guide our efforts. They are: creating a vibrant undergraduate learning community, advancing a high-quality graduate and professional education portfolio, cultivating a robust research environment, developing a strong and sustainable UK infrastructure, fostering a positive work environment for faculty and staff, and ensuring a meaningful impact on the Commonwealth and the community.
Employment/Benefits
As Central Kentucky's largest employer, the University of Kentucky supports the recruitment and retention of unparalleled talent - individuals who inspire learning, teaching, service and healing through innovation in work solutions, initiatives, policies and programs. Impressive benefits at the University include an excellent retirement package, with an employer match that doubles the employee's contribution, a dynamic work-life program to assist employees in balancing their work with their personal lives, a wellness program to protect, maintain and promote the health of employees, and a strategic plan that nurtures diversity of thought, culture, gender and ethnicity. For more information regarding benefits, visit http://www.uky.edu/hr/benefits.
Research
In fiscal year 2016, the University of Kentucky was awarded $316.5 million in external grants and contracts. UK is one of only eight universities across the country with the full range of undergraduate, graduate, professional and medical programs on one contiguous campus, leading to groundbreaking discoveries and unique cross-disciplinary research and scholarship. Moreover, UK is currently one of only 22 public institutions with a trifecta of federal designations of excellence in research: for aging, in cancer and in translational science. A new $265 million research facility, due to open in 2018, will bring together clinicians, scientists and scholars from across UK’s campus to reduce health gaps in Kentucky. These health gaps include cancer, cardiovascular disease & stroke, diabetes & obesity, substance abuse, and neuroscience & aging.
Research at UK is a dynamic enterprise encompassing both traditional scholarship and emerging technologies. UK is one of eight universities in the U.S. that has well-established programs in agriculture, engineering, medicine and pharmacy on a single campus, leading to groundbreaking discoveries and unique interdisciplinary collaboration.
In 2013, the UK Markey Cancer Center announced its designation as a National Cancer Center by the National Cancer Institute. This designation places UK among an elite group of 22 research universities that can boast the "Triple Crown" of federal research awards: NCI designation, the Clinical Translational Sciences Award, and a federally supported Alzheimer's Disease Center.
UK HealthCare
UK HealthCare has strategically developed an incredible capacity to serve the Commonwealth through its state-of-the-art patient care pavilion and emergency rooms, advanced biomedical and biological research, and a network of affiliate health care agencies throughout Kentucky. Passion for people and a vision for the "medical campus of the future" have inspired leading physicians and researchers from across the United States to join UK. Their research agenda is balanced with outreach to affiliated and partner hospitals, so Kentucky families can receive high-quality health care at home and travel to Lexington for only the most advanced, complex medical care and procedures.
Living in the Bluegrass
Ranked as one of the nation's best places to live and work, Lexington offers many diverse educational, cultural and commercial opportunities. With a population of more than 314,000 people, Lexington supports cultural attractions such as opera, ballet, theater and musical events. Surrounded by rolling hills and horse farms, the Bluegrass Region is known for its natural beauty. For more information: http://www.uky.edu/hr/employment/working-uk/life-in-lexington.
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