Specialist III - Admissions Call Center Specialist

Job description

Posting Details

Posting Information

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Requisition201900231STitleSpecialist III - Admissions Call Center SpecialistFLSA statusNon-ExemptHiring Salary

$2,520 – $3,708 per month

Occupational CategoryTechnical/Para-ProfessionalDepartmentUndergraduate AdmissionsOpen Until FilledYesEducational and Experience Requirement

Associates degree in related field. Bachelor’s degree preferred. Three years of experience in a related field. Certifications may be required. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position

Performs advanced specialist and supervisory program work for Admissions and the Admissions Call Center.

Primary Responsibilities

Performs specialist duties. Oversees the work of assigned call center staff. Responsible for hiring, onboarding, training, scheduling, supervising and reviewing call center employees. Plans, develops, implements, coordinates, monitors, and evaluates programs or services. Responsible for translating the goals and values of the University to all categories of prospective students. Participates in activities involving the projection of the University’s image to the public. Secures for the University the students who can best profit from the educational opportunities offered by the University. Assists in developing policies and interprets policies and procedures. Compiles, tracks, and reviews data and reports on the effectiveness of program activities. Prepares, reviews, revises and distributes documents and correspondence. May be responsible for planning, directing, supervising, and participating in special projects. Assists in the recruitment of students and application review. May assist undergraduate admission counselors when needed. Performs other related duties as assigned.

Other Specifications

Requires a general knowledge of standard office functions. Requires good knowledge of procedures and practices. Must be able to use standard office software. Must be able to apply policies and procedures and solve routine problems of a repetitive nature. Schedule varies. Some evening work hours required.

Full Time Part TimeFull TimeQuicklinkhttp://shsu.peopleadmin.com/postings/22598 EEO Statement

EEO Statement

Sam Houston State University is an Equal Opportunity/Affirmative Action Plan Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, or gender identity. Sam Houston State University is an “at will” employer. Security sensitive positions at SHSU require background checks in accordance with Education Code 51.215.

Applicant DocumentsRequired Documents
  1. Resume
  2. Cover Letter
  3. Letter of Recommendation 1
Optional Documents
  1. Letter of Recommendation 2
Screening Questions

Required fields are indicated with an asterisk (*).

  1. * Are you legally authorized to work in the United States?
    • Yes
    • No
  2. * How did you learn about this position?
    • The Chronicle of Higher Education
    • Diverse Issues in Higher Education
    • HBCU Connect - Historically Black Colleges and Universities
    • HACU - Hispanic Association of Colleges & Universities
    • The Journal of Blacks in Higher Education
    • Association for Women in Science
    • TWC - Work in Texas
    • Inside Higher Ed
    • Higher Ed Jobs
    • HERC - Higher Education Recruitment Consortium
    • SHSU Website
    • SHSU Employee
    • Other
  3. If your response to the question above was "Other" please indicate from what source.

    (Open Ended Question)

  4. Please describe your philosophy and approach to supervision.

    (Open Ended Question)




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Job No:
Posted: 8/22/2019
Application Due: 11/20/2019
Work Type: