DescriptionProvide excellent customer service including answering phones and responding to program inquiries. Triage students, faculty, and visitor needs within the department, providing basic information based on department programs, college and university policies and procedures. Screen calls for chair and faculty, making appropriate referrals when answers are not available in the department. Handle incoming/outgoing correspondence and draft routine correspondence of a general and non-technical nature to stakeholders. Edit Chair's confidential correspondence as requested. Organize and maintain files for personnel, budget/purchasing reports, and inventory. Develop and maintain Excel spreadsheet databases and produce reports (under supervision).  Review and approve travel expense reports. Arrange and coordinate department meetings and events for the department (location, food, parking, RSVPs,etc.). Attend meetings as requested for sign-in support, minute taking, and general trouble shooting. Compile materials for meetings and track meeting follow-up data (i.e. minutes) as needed. 
Serve as coordinator in the building and maintain semester class schedules, including inputting classes into CLSS, managing room reservations, and compiling Course Term File info for the Registrar's Office. Pre-enroll students in controlled access classes when needed and execute faculty offload and adjunct teaching contracts, as needed. Manage Chair's calendar. Serve as key and access coordinator, managing office keys and maintenance needs. Assist with marketing efforts (prepare electronic and hard copy mailing) and serve as department website editor. Order supplies. Hire and supervise student help. Initiate contingent employment contracts. Support department with other administrative duties as needed.

QualificationsHigh School diploma or equivalent and three years of experience providing administrative support. The selected candidate must have good time management and work prioritization skills, the ability to multi-task, and superior customer service over the phone, via email, and in-person. Applicants must have proficient computer skills in MS Office and the ability to learn TU systems (PeopleSoft, Taleo, etc.).  Effective communication style and ability to defuse stress is required in the department's busy office setting. Preference given to those who have experience in an academic support office setting. 
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

A Criminal Background Investigation is required for the hired candidate and the results may impact employment.

Organization: Academic Affairs Division
Primary Location: Main Campus
Job Posting: Aug 15, 2019