Job location: San Antonio TAMUSA

Employment Type: Full-time
Posted data: 2019-08-19
Req: R-023048
Job Title

IT Business Analyst II

Agency

Texas A&M University - San Antonio

Department

Information Technology

Proposed Minimum Salary

Commensurate

Job Location

San Antonio, Texas

Job Type

Staff

Job Description

The IT Business Analyst II, under general supervision, performs complex and specialized business analysis support functions, such as troubleshooting, research, de-bugging, and problem solving.

Responsibilities:

• Liaises with client department and IT staff. Serves as a point of contact for complex questions or requests.
• Collects, analyzes, reviews, documents, and defines system scope based on business needs and requirements.
• Assesses client needs through direct interaction, mapping current and future business processes, and looking for opportunities to develop and improve the business through the effective use of technology. Creates detailed functional and technical system specifications. Designs data reporting and business intelligence systems to meet client needs.
• Develops, coordinates and manages training and communications for end-users
• Documents current business process and prepares business and technical requirements for new or existing individual applications or module functions.
• Documents business requirements and creates detailed functional and technical system specifications. Documents test statistics, metrics, and results.
• Participates in the planning and testing of system configuration and maintenance. Implements complex patch and upgrade testing.
• Develops plans for testing system configuration and maintenance. Develops patch and upgrade plans. Monitors testing of reports and scripts.
• Reviews and coordinates work requests. Monitors and coordinates corrections to system data. Coordinates the implementation of system security procedures.
• Implements complex testing of reports and scripts.
• Oversees the troubleshooting, analysis, and escalation of problems and processes. Develops and implements change management plans
• Performs other duties as assigned.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Education & Experience:

• Bachelor's degree in applicable field and three years of related experience in business analysis.

Knowledge, Skills and Abilities:

• Knowledge of word processing and spreadsheet applications. Knowledge of advanced process analysis, troubleshooting, problem solving, client relations, requirement assessment and analysis, project management methodology, context and interrelationships, and proficiency in Information Technology Interface Library (ITIL).
• Ability to -Ability to multitask and work cooperatively with others. Excellent written communication, analytical, interpersonal, and organizational skills.

Benefits:
Texas A&M University - San Antonio offers an excellent set of benefits, including medical/dental/life/disability insurance coverage and paid vacation and holidays. Further, we actively support flexible working and are happy to consider alternative work patterns, taking into account your needs and the needs of the team or division that you are looking to join.

Please make sure to provide the following documents:

1) Application

2) Cover Letter to include three professional references

3) Resume

For detailed instructions on how to apply for any positions on our website, please use the following link:

http://www.tamusa.edu/humanresources/job-opportunities/index.html

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.