Teaching & Learning Technologist/Designer 2

Job description

Job Title: Teaching & Learning Technologist/Designer 2
Location: Case Main Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 7816
Job Description


Under general supervision, provide a high level of support to faculty in selecting and using educational technologies to support and enhance students’ learning (with a focus on the Weatherhead School of Management) in regard to Canvas production and maintenance updates, instructional design and Canvas systems support. Develop training courses to ensure that students and faculty are aware of instructional technologies and how to use them. Serve as service manager of enterprise instructional technology solutions such as learning management systems, lecture capture, video conferencing, audience response system, online testing, and classroom-based technologies; responsible for the day-to-day operation of the system and prepare regular metrics related to campus usage and satisfaction with the technologies. Work with faculty and internal team members to develop learning modules for use in face-to-face, blended, and online environments.


  1. Serve as a local expert in the university learning management system as well as other instructional technologies such as lecture capture, audience response systems, online testing, etc. (25%)
  2. Provide enterprise level service management of academic technologies such as audience response systems, including back-end administration, designing and delivering appropriate training, answering Help Desk tickets and providing face-to-face and virtual support. (20%)
  3. Research, recommend, and actively drive instructional technology advances through a combination of education, collaboration, and direct support. (10%)
  4. Assist faculty with evaluating instructional methods, materials, and technologies. (10%)
  5. Create a collection of general training materials (e.g., step-by-step guides, reference manuals, online modules, web-based templates, etc.) to be used by faculty and staff engaged in learning and using educational technologies. (10%)
  6. Create reusable learning objects, templates, and other course materials that meet a broad range of instructional needs and serve as state-of-the art solutions for those needs. (10%)


  1. Use digital audio and video editing techniques to create online and blended learning objects, and provide training to faculty and students to create their own materials. (5%)
  2. Facilitate technology training sessions for constituents; regularly communicate with constituents on technology updates and features, new services. (5%)
  3. Participate in school and university meetings related to instructional technology and technology support. (2%)
  4. May have to address urgent support needs/requests outside of normal business hours. (1%)
  5. Take part in training seminars or classes as assigned. (1%)
  6. Perform other duties assigned. (1%)


Department: Frequent contact with school-based Directors and other personnel, Teaching and Learning Technologies, MediaVision, and other University Technology colleagues for collaboration, sharing of best practices, project and priority setting.

University: Frequently interacts with faculty and staff on technology training, course design, and outreach. Occasional contact with library staff for coordination of resources.

External: Moderate contact with vendors and peers at other institutions to learn about advances in technology and benchmark.

Students: Moderate contact with students for the purpose of fielding inquiries related to IT services, building relationships with student leadership groups.


No direct supervision. May supervise student employees.


Experience/Education/Licensing: Associate’s degree in instructional design, information technology or related field and 5 years of progressive experience OR Bachelor’s degree in instructional design, information technology or related field and 3 years of progressive experience.


  1. Knowledge of adult learning theory and teaching and learning environments in higher education.
  2. Knowledge of instructional design principles including performance based outcomes assessments.
  3. Experience using online course creation applications.
  4. Experience using instructional applications such as learning management systems, lecture capture, video conferencing and Google Apps.
  5. Excellent customer service skills and the ability to work collaboratively with a team.
  6. Must have excellent verbal and written communication skills. Ability to communicate effectively with students, faculty, and staff. Ability to interact with technical peers in division in cross-functional project teams. Ability to communicate effectively in a classroom setting to a wide range of constituencies in a diverse community. Ability to interact with colleagues, supervisors, and customers face to face.
  7. Ability to work in a fast-paced environment, work under deadlines, and handle changing priorities.
  8. Ability to apply policies to dynamic and complex conditions. Ability to apply significant analysis and judgement to issues which may include adapting existing policies and systems to address unique situations.
  9. Ability to understand and interpret educational needs and to develop effective instructional media solutions.
  10. Ability to support faculty, staff, and students in learning and using academic technologies in face-to-face and virtual support situations.
  11. Ability to lead the day-to-day support of academic technologies; lead face-to-face training sessions and workshops with faculty, students, and staff, and contribute to team decisions regarding projects and initiatives.
  12. Ability to evaluate and assess technology merit; ability to quickly learn new technologies and systems.
  13. Exercise independent judgment.
  14. Excellent organizational skills.
  15. Ability to meet consistent attendance.


Professional office setting. Travel between various locations on campus may be required. The position requires typing on a computer keyboard and using a computer mouse and a printer. The employee may be required to attend meetings/functions outside normal working hours including weekends. The employee may be required to carry a cell phone, during and after their normal work hours, including weekends to attend to after-hours emergencies.

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In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.


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Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.


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Job No:
Posted: 8/21/2019
Application Due: 9/17/2019
Work Type: