Technology Commons Hourly Support - #WA1687

Job description

Posting Details

Posting Information

Posting Numbertemp hourly494PQuick Link for Internal Postings TitleWorking TitleTechnology Commons Hourly Support - #WA1687DepartmentInstructional Technology & DesktopSalary Range$16.00 per hourPosting Information

This position’s duties will be providing support for the Technology Commons as well as advanced support for Instructional Technology & Desktop Services (ITDS)

Student Technology Assistants. In addition, this position will serve as a backup to extended hours support for the Division of IT to analyze and triage high priority issues. Professional judgment must be used to follow-up and resolve related problems in a timely manner. Employee is responsible for recording incidents, problems and requests for change in the Cherwell Service Desk application. The
employee will be responsible for hardware and software troubleshooting, support, and any other computer related support needed for WCU faculty, staff and students.

The employee will provide support, troubleshooting, coordination and collaboration around other Technology Commons’ efforts. This position will also be responsible for assisting clients in 3D printing and modeling, as well as print projects for students, faculty, and staff. Regular project involvement for the team and Division will also be required. Part of these efforts includes the possibility of training WCU students the skills they need to complete course assignments through workshops, hands-on, and one-on-one sessions. Employee may also be asked to assist in the social media efforts to promote the services offered at the Technology Commons and assisting with chat services. Employee may also be tasked with assisting in the resolution of hardware and software technical issues across any
ITDS functional areas. Other duties as assigned.

Knowledge, Skills, & Abilities Required for this Position

The ideal candidate should have strong customer service skills, which includes but are not limited to the following:
- Empathy
- Positivity
- Patience
- Clarity in communication (verbal, written, relational)
- Willingness to learn

The ideal candidate should have:
- Working technical knowledge of Mac and Windows computer hardware and software
– Working technical knowledge of Microsoft Windows and Macintosh OSX operating systems
– Working knowledge of antivirus, spyware, malware, and the troubleshooting of each

-Experience with ticket tracking software, project management tools, and equipment checkout tools
-Experience with Microsoft Office365
-Working knowledge of current operating systems, including Windows, Mac, Linux, iOS, and Android
-Experience working with 3D printers

Minimum Qualifications

Graduation from high school and a valid Driver’s License.

Preferred Qualifications

Preference will be given to applicants with:
– Experience working in a college or university computing environment?
– In-depth experience using Cherwell Service Management, TeamDynamix project management, SCCM, Bomgar, JAMF, Avira, Office 365, and WebCheckout applications.
– Experience working in a technology support function such as a help desk or service center
-Knowledge of wireless devices and how they work
-Working knowledge of 3D Printing and Modeling

-Working knowledge of LulzBot, fusion and Form 3D printers

Posting Text

Open Date08/16/2019Close Date08/30/2019Open Until FilledNoSpecial Instructions to Applicants

Applicants must apply online.


Qualified applicants will be contacted by the department directly if selected for interview.

Please Note: Temporary employees are paid bi-weekly on an hourly basis and do not receive benefits.


Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit Proper documentation of identity and employability are required at the time of employment.

Credential Verification

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.


Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, and veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.

Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at [email protected]

University Safety

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 114 Scott, Cullowhee, NC 28723 (828-227-7234) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.

Applicant DocumentsRequired Documents
    Optional Documents
    1. Cover Letter/Letter of Application
    2. Resume
    3. List of references
    Supplemental Questions

    Required fields are indicated with an asterisk (*).

    1. * How did you hear about this employment opportunity?
      • Inside Higher Ed
      • HERC - Higher Education Recruitment Consortium
      • Website -
      • Personal Referral
      • Agency Referral
      • Other




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    Job No:
    Posted: 8/21/2019
    Application Due: 8/30/2019
    Work Type: