Administrative Support Specialist - Contributing Please see Special Instructions for more details. * Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.* If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).* Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. Position Details

Position Information

Job TitleAdministrative Support Specialist - ContributingPosition Number921921Vacancy Open toECU EmployeesTime-LimitedNoDepartment Homepagehttps://ecu.campusdish.com/Advertising DepartmentDINING SERVICESDivisionStudent AffairsClassification Title10422 Admin Support SpecialistCompetency Level1 - ContributingWorking TitleAdministrative Support Specialist - ContributingNumber of Vacancies1Full Time Equivalent (FTE)1.00Full Time or Part TimeFull TimeRecruitment Range$31,200 - $37,518Anticipated Hiring Range$31,200 - $33,800Salary Grade EquivalencyGN05Work ScheduleM-FWork Hours8:00am - 5:00pmPosition Location (City)GreenvilleJob CategoryStaff - Office/ClericalOrganizational Unit Overview

Campus Living at East Carolina University is committed to offering personal and affordable services, supporting the academic mission of the University, and providing opportunities for individual growth within a comfortable environment and caring community. Campus Living has responsibility for a complex system of operations which includes fifteen residence halls housing 5,500 resident students, nine dining hall locations, and one transit operations complex. These areas include: facility management (maintenance, repairs, renovations, housekeeping), fiscal management (budget preparation, fiscal monitoring, accounts payable and receivables, debt service accounting), administrative services (contracting and leasing, marketing of services, establishment and enforcement of departmental policy and procedures, summer conferences, promotions and operations, neighborhood service office operations, central office operations), and residence life (live-in professional and para-professional staff, community development, educational programming, student activities, resident discipline, staff development and training, development and teaching of the resident advisor class).

The primary purpose of Dining Services is to provide administrative direction to the Campus Dining Program through oversight of the food service contractors’ contract; operation of the meal plan access control system; and control of the revenue, billing, and budgeting procedures of the department. The mission of the Department of Dining Services is to provide a quality food service program that enhances the quality of life on the campus of East Carolina University.

The normal work schedule for this position is Monday through Friday from 8:00 a.m. – 5:00 p.m. The week prior to and immediately after each semester’s opening is particularly busy and will require additional work hours during evenings and on weekends

Job Duties

The primary purpose of this position is to provide accurate and timely reports and administrative support, provide excellent customer service and to help customers with meal plan payments or changes to their meal plan. Such duties include corresponding with their administrative office in paying invoices, reconciling meal plan reports, attending necessary meetings, working together in marketing initiatives, etc. This individual must be adaptable to new computer software and programs as they are utilized. Due to the nature of the work assignments changing semester-to-semester, the individual must be flexible, organized, and have the ability to make sound judgments. This position works with a computer-controlled meal plan system and the university student database, which are both in constant states of evolution, and call for new procedures and knowledge. The position performs data entry of dining information, reconciles accounts in Banner reconciles an assortment of bills, creates spreadsheets, accesses and changes students dining accounts, reconciles refunds, composes and edits documents. The candidate in this position will have to make decisions-making as to the correct screens to utilize in the student database and the person in this position will have to have an extremely high rate of accuracy. Some of these decisions include, deciding how much refund to give students, deciding which departmental policies are applied in different situations, deciding which times are suitable for arranging meetings and decisions as to how to correct errors that have been made. In making these decisions employee refers to their knowledge, various documents, student database, and other departments as necessary

Minimum Education/Experience

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

License or Certification required by statute or regulation

N/A

Preferred Experience, Skills, Training/Education

This position requires the ability to communicate effectively both orally and in writing. Individual should have good judgment and the ability to remain calm under pressure. Should be able to resolve problems, handle complaints, answer questions, and interpret and explain policy. Should have an advanced knowledge of Office Suite programs and other campus software systems (Banner; student database). Should be computer literate. Should have knowledge of standard bookkeeping and accounting practices. Knowledge of office work techniques and the ability to organize workflow and coordinate essential tasks are a must.

License or Certification required by the Department

N/A

Special Instructions to Applicant

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

Job Open Date08/15/2019Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 08/26/2019Open Until FilledNoQuick Link for Direct Access to Postinghttp://ecu.peopleadmin.com/postings/30340Alternate option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

AA/EOE

East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department for Disability Support Services at (252) 737-1016 (Voice/TTY).

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Are you currently a permanent ECU employee?
   • Yes
   • No
2. * What is your current ECU position title?

   (Open Ended Question)

3. * Please indicate where you learned about this job vacancy.
   • Workplace Diversity
   • Diversity.com
   • LinkedIn
   • Greenville Daily Reflector
   • Raleigh News & Observer
   • Chronicle of Higher Education
   • InsightIntoDiversity.com
   • Journal of Blacks in Higher Ed
   • Hispanic Outlook
   • Women in Higher Ed
   • HigherEdJobs.com
   • InsideHigherEd.com
   • Yahoo HotJobs.com
   • Monster.com
   • ECU Website
   • Other

Documents Needed To ApplyRequired Documents

Optional Documents

1. Curriculum Vitae/Resume
2. Cover Letter
3. Transcripts