Advancement Database Administrator-FIT Foundation

Job description

Category:: [D5-Other Administrative Support Staff]
Department:: FIT Foundation
Locations:: New York, NY
Posted:: Aug 20, 2019
Closes:: Open Until Filled
Type:: Administrative

About Fashion Institute of Technology:


The FIT Foundation, in its capacity as the advisory and fundraising body to the FASHION INSTITUTE OF TECHNOLOGY (FIT), seeks an Advancement Database Administrator. FIT, a college of the STATE UNIVERSITY OF NEW YORK (SUNY) and the premier educational institution for fashion, design, merchandising, and related professions, provides an unmatched combination of specialized curricula and in-depth liberal arts education, and an extraordinary location in the center of New York City. The College has four schools: the School of Art and Design, the Jay and Patty Baker School of Business and Technology, the School of Liberal Arts, and the School of Continuing and Professional Studies. Among the College's almost 100,000 alumni are such industry leaders as Calvin Klein, Michael Kors, Normal Kamali, David Chu, and Nanette Lepore.



Job Description:


Reporting to the Director of Alumni Engagement, the Advancement Database Administrator (DBA) is responsible for ensuring the accuracy and integrity of constituent data within and related to the Development CRM (database) Raiser's Edge NXT. This role is responsible for data management, technology management, and end-user support.

The DBA is responsible for assigning, technical support, and administration of user accounts; performing and managing data entry; and ensuring the database and integrations effectively capture constituent information and generate accurate financial and analytical reports. This role will serve as a liaison, communicating across sub-divisions and cross-departmentally on a regular basis to convey information, ensure compliance, and obtain user feedback.

Responsible for the maintenance and administration of the fundraising database, The Raiser's Edge, to ensure efficient internal systems, accurate database entry and reports, and timely gift processing for Development and External Affairs (DEA). Creates and generates reports and ad-hoc queries to meet the information needs of the department. Ensures quality control of biographical, demographic and gift information and the management of that information and trains end-users in the use of the database.

Responsibilities of the position include, but are not limited to:

Database Management and Application


  • Administer accounts, system roles, and security settings; coordinate CRM trainings
  • Serve as point person for departments and divisions across campus requesting data, updates, training, or database related services
  • Working with IT and other stakeholders, integrate custom reporting and business intelligence tools, including CRM reporting, Banner Server Reporting Services, and One Solution
  • Integrate CRM with third-party applications, ensure integrity of data integrations, and monitor and act on changes/upgrades to third party applications which may impact RE NEXT. changes/upgrades which may impact RE NXT and take the appropriate action
  • Gather, identify, analyze, and maintain CRM software requirements. Work with vendor and to ensure requirements are communicated to internal partners.
  • Conduct regular data integrity checks and perform necessary clean up to ensure overall data hygiene
  • Export and share relevant data analytics on an ongoing basis. Inform stakeholders of changes and updates to Raiser's Edge analytics tools and ensure train users as needed. Assist in solving business problems, including enhancing business processes, recommending technologies or technical solutions, and improving end user experience
  • Initiate and manage projects to improve utilization of the database, from RE updates to mass modifications
  • Work with software vendors to make improvements and fix bugs in service to all departments
  • Develop and maintain custom objects, fields, formulas, validation rules, workflows and page layouts
  • Work with Foundation leadership on assigning roles and access for all Raiser's Edge users. Create a process for vetting requests and assigning access to campus partners. Ensure all FIT Security measures are maintained including account access/deletion
  • Assist with development of relevant policies and procedures for front-end and back-end users of Raiser's Edge; communicate policies and procedures to pertinent staff; create a feedback system
  • Remain informed of donor database best practices and software advancements via webinars, conferences, and educational programs; inform and train staff as needed
  • Assist with regular maintenance and reconciliation of Advancement database
  • Maintain technical documentation and develop user training and support materials
  • Work with Director of Alumni Engagement and Office of the Registrar to create a process for quarterly "rollover" of confirmed alumni to be added to or updated in RE.
  • Assist with IT Projects as assigned
  • Deliver professional, courteous customer service to phone, email, or in person inquiries


Data Input and Reporting


  • Create and manage constituent records
  • Create and generate reports and ad-hoc queries to meet the information needs of the department
  • Ensures accurate and updated donor records through ongoing data clean-up projects, appends, and wealth screenings
  • Ensures quality control of biographical, demographic, and gift information in constituent records
  • Manage the input/import of results from alumni data acquisition efforts
  • Prepares mailing lists for Advancement communications efforts
  • Execute batch uploads, exports, and updates of data utilizing the Omatic suite
  • Create data maps and dictionaries where needed for importing and exporting of data
  • Coordinate with Advancement, Finance, and Registrar to import large quantities of complex data into RE and/or other solutions as deemed necessary; manage/facilitate database syncing between systems/API's
  • Prepares the Annual Report donor recognition list on behalf of the Development department


Requirements:


The successful candidate:


  • Is driven and self-motivated, able to initiate and complete assigned projects and tasks independently
  • Has strong technical skills and deep knowledge of data analytics
  • Is able to work collaboratively with teams from various departments
  • Has strong communication skills and can translate technical information to non-technical audiences and communicate with NXT users to understand their needs
  • Is able to troubleshoot NXT issues in person, by phone or email
  • Has excellent time management skills?successful at juggling competing requests and priorities
  • Possesses excellent team-working and interpersonal skills; is comfortable working with external stakeholders at all levels
  • Is trustworthy and able to act with sensitivity and discretion while working with confidential information


Required Education and Experience:


  • A bachelor's degree in Business, Information Technology, Information Records Management or similar field
  • Experience in Advancement, nonprofit administration or comparable field
  • Prior experience administering a comprehensive Advancement CRM. Some knowledge of and experience Raiser's Edge preferred.
  • Experience with Access, Crystal Reports, report-writing technology, and Moves Management systems
  • Experience with writing and producing custom reports for a range of higher education audiences
  • 2-3 years of working experience with a complex database system in an advancement environment with heavy customer service emphasis
  • Demonstrated experience in organizing, maintaining, managing, troubleshooting, or interacting with computer software systems


Preferred Experience:


  • Advanced SQL administration
  • Knowledge of user interface usability best practices
  • Advanced Microsoft Excel 2010/2013/2016
  • Software Development Life Cycle
  • Project Management
  • Technical documentation


Additional Information:


Position Title: Alumni Database Administrator
Reports to: Director of Alumni Engagement
Department: Advancement and Alumni Relations
FIT Foundation



FIT has generous benefits for full time employees



Application Instructions:


In order to be considered for the position, you must submit the following documents online:
* Resume
* Cover letter


Please note that due to the high volume of applications we receive, we are unable to contact each applicant individually regarding their application status.


For more information about FIT, please visit FIT's website at: http://www.fitnyc.edu


FIT is firmly committed to creating an environment that will attract and retain people of diverse racial and cultural backgrounds. By providing a learning and working environment that encourages, utilizes, respects, and appreciates the full expression of every individual's ability, the FIT community fosters its mission and grows because of its rich, pluralistic experience. FIT is committed to prohibiting discrimination, whether based on race, color, national origin, sex, gender, gender identity, religion, ethnic background, age, disability, marital status, sexual orientation, military service status, genetic information, pregnancy, familial status, citizenship status (except as required to comply with law), or any other criterion prohibited by applicable federal, state, or local laws. FIT is committed to providing equal opportunity in employment, including the opportunity for upward mobility for all qualified individuals. Applications from minorities, women, veterans, and persons with disabilities are encouraged. Inquiries regarding FIT's non-discrimination policies may be directed to the Affirmative Action Officer/Title IX Coordinator, 212 217.3360, [email protected]


 

 

 

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Job No:
Posted: 8/20/2019
Application Due: 11/18/2019
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