Technology Support Services Engineer
Technology Support Services Engineer
As a living, learning and working community, Susquehanna University affirms its commitment to being an engaged, culturally inclusive campus. As we seek to embody the rich diversity of the human community, we commit ourselves to the full participation of persons who represent the breadth of human difference. The university encourages candidates from historically underrepresented groups to apply. Susquehanna University is an Equal Opportunity Employer.
Susquehanna University is a national liberal arts college committed to excellence in educating students for productive, creative and reflective lives of achievement, leadership and service in a diverse, dynamic and interdependent world. Its more than 2,200 undergraduates come from 35 states and 22 countries, and all students study away through Susquehanna's unique Global Opportunities program. Susquehanna University's 325 acre campus, noted for its beauty, is located in Selinsgrove, Pennsylvania, 50 miles north of Harrisburg in the scenic Susquehanna River Valley, about a three hour drive from Philadelphia, Washington, D.C., and New York City. For more information, please visit https://www.susqu.edu.
The Technology Support Services Engineer reports directly to the Director of Technology Support Services, within the Office of Information Technology. This position leads the deployment and management strategies of all end-user devices. As the pinnacle in-house, end-user computer support advisor, this position provides troubleshooting and resolution of technical support issues. This position directs the configuration and deployment strategy for all university PCs and Macs. This position will define the technical practices carried out by the professional and student technicians on staff, as well as to serve as a hands-on support professional to assist with the execution of projects and escalated support cases.
Knowledge, Skills, Abilities
Able to function with autonomy, making sound and timely decisions as appropriate, while also able to function as part of a team environment, involving colleagues in tasks or contributing to the team as necessary; Able to handle multiple tasks or projects at one time, meeting assigned deadlines; Excellent interpersonal, decision making, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills; Ability to work effectively with a wide range of constituencies in a diverse community; Proficient with computer applications and programs associated with the position; Strong customer service skills and phone and e-mail etiquette; Strong attention to detail and follow-up skills; Able to design, analyze, evaluate and implement desktop and end user device management related systems, services, and solutions; Able to follow implemented IT policies and procedures while contributing to the maintenance of disaster recovery / business continuity documentation.
Bachelor's degree required.
One year of experience in a technology related field with a direct customer service role required.
Position requires the ability to stand or sit for extended periods of time. Position requires the ability to move about the campus. Position requires the ability to talk and to hear instruction. Position requires occasional manual dexterity and the ability to use fingers, hands, and arms to feel, handle, and reach. Position requires occasional stooping, crouching, and bending. Position requires the ability to occasionally lift up to 50 pounds. Working conditions are both indoor and outdoor.
Experience in a higher education, liberal arts campus setting preferred.
For full application instructions and position description, visit: https://jobs.susqu.edu
Copyright ©2017 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency