Desktop Support Assistant

Job description

Title:Desktop Support Assistant Posted Date:08/14/2019 Job Category:Hourly and Temporary Department:Information Services - HINS Position Status:Hourly/Temporary Job Duties and Responsibilities:

Job Description/Responsibilities: The Desktop Support Assistant works under the direction of a senior staff member and provides basic support of computer workstations, laptops, printers, mobile devices, applications and audio visual equipment for both instructional and administrative areas. The individual will assist in providing customer support for students, faculty and staff. The individual will work under the guidance of a senior staff member to assist in: troubleshooting and resolving issues, formatting and configuring laptop/desktop computers and mobile devices, delivering and setting up of equipment and performing basic software installations and upgrades. The individual will also assist with inventory administration and preventive maintenance in labs and smart rooms. AACC is an equal opportunity employer who values the power of diversity and the strength it brings to the workplace.

Required Qualifications:High school diploma or equivalent. Some college level coursework in computer-related courses required; audiovisual and/or multimedia knowledge/experience helpful. Knowledgeable with MS Office tools (such as Word and O365) and Internet capabilities. Excellent oral, written and interpersonal communication skills, including a demonstrated ability to provide clear, concise directions and guidance and a demonstrated commitment to providing excellent customer service in a prompt, cooperative and friendly manner. Ability to interact with a variety of faculty, staff and students from diverse backgrounds. Desire to learn new technologies.Current certification in A+ or other related technology desired but not mandatory. Work involves periodic lifting of moderately heavy items (under 50 pounds). Preferred Qualifications:

To apply: Please send resume to [email protected]




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Job No:
Posted: 8/16/2019
Application Due: 8/20/2019
Work Type: