Posting Details

Position Information

Position TitleAudience Services Liaison: Ticket Office - On CallPrimary CampusSt. PaulPosting Number20180007-STAFF Position Summary Information

Position Summary

St. Catherine University, St. Paul, is accepting applicants for on call Audience Services Liaisons in the ticket office at the O’Shaughnessy. This person will be in charge of running events at the O’Shaughnessy as the Event Ticketing Manager. This includes any and all customer, equipment, and staff-related issues that may arise before, during, or after an event. This position is on call with a flexible schedule that focuses around the theater show schedule.

Responsibilities:
•Supervise ticket office operations during select events (Ticket Office Manager).
•Answer questions about any and all O’Shaughnessy, theater department, and campus events, the college campus, and the O’Shaughnessy in general.
•Sell tickets for any O’Shaughnessy ticketed event, both over the phone and at the door.
•Handle incoming calls on multi-lined phones, any walk-up, phone, and/or other customer concerns and questions.
•Handle large sums of money to balance both personal and total sales at end of shifts and events.
•Supervise set-up and reconciliation of all cash boxes.
•Enter, clean up, and maintain ticketing system data; mitigate conflicts between ticket sellers as needed.
•Work with the Deputy Director to smoothly implement policies and procedures during events.
•Be in contact with House Manager on duty and Back of House staff regarding line and lobby situations.
•Handle IT and E-Tix Ticketing System-related issues as needed.
•Calmly, rationally, and courteously handle any complex situations that may arise.
•Other duties as assigned.

Required Qualifications

Qualifications:
•High school diploma (or GED) required; associate or bachelor’s degree preferred.
•Excellent communication skills are a must, including written, verbal and interpersonal and customer service skills.
•Management skills, ability to supervise others and respond effectively to people of all cultures.
•Ability to think quickly and make decisions promptly while responding calmly and quickly in stressful situations.
•Must be punctual and reliable and possess the ability to multitask, lead, delegate, supervise, and initiate.
•Strong keyboarding, phone, and internet research skills; proficiency in Microsoft Office.
•Experience working in a performing arts venue, sales, and/or with the general public.
•Understanding of basic bookkeeping skills, including working with sales (handling cash, making change, giving/keeping receipts), creating deposits, and balancing sales activity per event.
•Ability to work at a desk, on your feet, and both indoors and outdoors.
•Available to work a varying schedule dependent on theater performance schedule, including nights, weekends and daytime hours.
•Selected candidate will work closely with college students and individuals who may not have had previous employment experience and will require creativity, patience, and flexibility.
•Ability to have fun while keeping your eye on goals and procedures and will be able to learn and evolve in this role.
•Previous management/supervision, usher/house manager/ticketing, sales, food service, hospitality, or retail experiences.
• Experience with ticketing systems or interest in theater, dance, or music preferred and beneficial.
•Successful candidate must have the ability to respond respectfully and effectively to people of all cultures, in a manner that affirms the worth and preserves the dignity of individuals, families and communities.

Preferred Qualifications

St. Catherine University seeks creative, adaptable employees who enjoy working in a university climate that promotes cultural diversity and multicultural understanding. Candidates of color are encouraged to apply. Consistent with the university’s commitment to women, diversity and social justice, preference will be given to candidates who manifest these themes in their service.

To Apply and Special/Other Requirements Summary

To apply: Please go to the St. Catherine University employment site to apply for this position. Candidates of color are encouraged to apply as are those who will contribute to a diverse candidate pool. Applicants may also visit the St. Catherine University Human Resources office to submit an electronic application. We are located in Derham Hall, Room 8. Application review will begin immediately. Position open until filled.

St. Catherine University
2004 Randolph Avenue, St. Paul, MN 55105
EEO/Drug Free Workplace Employer/Tobacco-Free Campuses

Our University is a proud member of the Upper Midwest HERC and is committed to recruiting and retaining outstanding and diverse faculty and staff and assisting dual career couples. For more information and to find other higher education jobs in the Upper Midwest region, visit the HERC website.

Permanent Link to Postinghttp://stcatherine.peopleadmin.com/postings/2425 Posting Detail Information

Posting Start Date03/20/2019Close DatePosting Specific Questions

Required fields are indicated with an asterisk (*).

1. * What is your highest level of education completed?
   • Some high school
   • High school diploma or GED
   • Some college
   • Associate degree
   • Bachelor's degree
   • Some graduate school
   • Master's degree
   • ABD
   • Professional degree (e.g., JD, MD)
   • Doctoral degree
2. * Do you have experience working in a performing arts venue, in sales and/or with the general public?
   • Yes
   • No
3. * How many years of relevant/job related experience do you have?
   • Less than 1 year
   • 1-3
   • 4-6
   • 5+
4. * All applicants that are offered a position with St. Catherine University will be required to have a background check completed. Will you consent to a background check if offered this position with the University?
   • Yes
   • No
5. * Are you presently legally authorized to work in the United States for any U.S. employer?
   • Yes
   • No
6. * Will you now or in the future require an employer to sponsor you for an employment-based visa/status in the U.S. (e.g. H-1B status)?
   • Yes
   • No
7. * Can you perform the essential functions of this position with or without accommodation?
   • Yes
   • No
8. * How did you hear about this opportunity?
   • St. Catherine University website
   • St. Catherine University employee referral
   • Associated Colleges of the Twin Cities
   • Chronicle of Higher Education
   • College or University website
   • Community agency/organization
   • Facebook
   • Glassdoor
   • Google Jobs
   • HigherEdJobs
   • Higher Education Recruitment Consortium (HERC)
   • Indeed
   • LinkedIn
   • Minnesota Council of Nonprofits
   • Minnesota Private College Council
   • MinnesotaWorks.net/Minnesota Workforce Center
   • National Association of Independent Colleges and Universities
   • Pollen Midwest
   • Saint Paul Area Chamber of Commerce
   • Simply Hired
   • Twitter
   • ZipRecruiter
   • Other
9. * Please specify where you heard about this position (e.g., website name, St. Catherine University employee name, community agency name).

   (Open Ended Question)

Applicant DocumentsRequired Documents

1. Resume
2. Cover Letter

Optional Documents

1. Other Document 1
2. Other Document 2