DELTA Testing Associate

Job description

Posting Details

Job Posting Information

Vacancy TypeSHRAIs Internal Transfer OnlyNoTime Limited?NoTime-Limited Appointment LengthTitleUniversity Program AssociateBand LevelJourneyWorking TitleDELTA Testing AssociateSalary Range$31,200 - $56,545Anticipated Hiring Range$44,218Salary Grade Equivalency63Position Number00104849Work Schedule40 hours per week, Monday – Friday between the hours of 8am – 10pm, evenings required. Some weekends.Does the regular and recurring schedule of this position result in the employee working more than ½ of their hours between 4 pm and 8 am? (Meal periods do not count).NoFull Time Equivalent (FTE)1.00Department339001 - DELTADepartmentDELTAJob City & StateRaleigh, NCPrimary Function of Organizational Unit

DELTA’s role within the Office of the Provost is to foster the integration and support of learning technologies in NC State’s academic programs, both on the campus and at a distance. We coordinate the funding and production of all distance-based credit programs and courses for the university, and promote high-quality education by extending the reach of the faculty and collaboratively applying expertise in technology and pedagogy in an efficient, effective, and service-oriented environment.

Essential Job Duties

This position serves under the Online and Distance Education (ODE) DE Administrative Services unit of the DELTA organization, reporting directly to the Senior Associate Director, DE Administrative Services. This position coordinates testing services for the DELTA Testing facilities, including responsibility for testing integrity, faculty communications, managing the work flow, and training and supervising temporary staff. The individual also organizes approval of remote proctors and arranges remote exam distribution and collection.

  • Maintain day to day operations of the testing offices.
  • Maintain exam integrity by ensuring that exams are kept in a safe place and distributed to the proper individuals.
  • Approve remote proctors per student requests – verify proctor is professional staff at a university, community college; using judgment and knowledge of University and DELTA policies to assess fitness of proctors.
  • Collect, organize, and disseminate test materials from faculty to students testing in person and those using remote proctors at locations all over the world.
  • Administer testing services for Disability Resources Office students to ensure that proper technology and accommodations are available at Centennial and Cox Hall testing locations.
  • Maintain software specifically for DRO.
  • Monitor students testing for testing and student conduct violations.
  • Deliver testing instructions to student in person and through written communications with remote proctors.
  • Provide customer support to students, faculty and staff via telephone, email, and walk-ins. Prompt, courteous, and professional in dealing with all contacts is required.
  • Demonstrate accuracy and an in-depth understanding of all DE programs, University policies, and procedures.
  • Communicate with students, faculty, staff and remote proctors regarding testing needs.
  • Communicate with LearnTech help desk staff when technical issues arise to resolve in a timely manner.
  • Write incident reports to be delivered electronically to the Office of Student Conduct and the course instructor for student integrity issues.
  • Assist with disability services management.

The testing center staffing levels sometimes require the proctors to assist at the other locations, similarity of processes and familiarity with the work procedures is essential.

Other Work/Responsibilities

Other various faculty and student services as facilitated through DE Administration.

Minimum Experience/Education

Bachelor’s degree; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Departmental Required Skills
  • Strong computer skills required with a proficiency in Microsoft Office Suite (Word, Excel & PowerPoint).
  • Ability to work effectively within and across various departments.
  • Ability to understand and interpret multiple University policies & procedures.
  • Ability to multi-task and see projects through to the end.
  • Ability to adapt to change.
  • Strong organizational skills.
  • Ability to develop internal processes and prioritize workload with coordination between asst. director and senior assoc. director.
  • Ability to resolve issues related to testing as they arise.
  • Ability to communicate with students when integrity issues arise in a professional manner.
Preferred Experience, Skills, Training/Education
  • Prefer experience working in a university setting.
Required License or Certification


Special Instructions

Required document attachments:
Resume, Cover Letter, and Contact information for 3 professional references.

Job Open Date07/10/2019Must Be Open Until---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)08/19/2019Is this position partially or fully funded on ARRA stimulus monies?NoProposed Hire Date09/01/2019Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.


NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. How did you learn of this opportunity?
    • NCSU Website
    • NCSU Executive Search Services
    • Other Online Job Board
    • Carolina Job Finder / Employment Guide
    • Job / Career Fair
    • The Chronicle of Higher Education
    • Professional Journal
    • Print Advertisement (Newspaper / Periodical)
    • Professional Organization
    • Direct Contact from NCSU HR Representative / Recruiter
    • NCSU Employee Referral
    • Social Media (LinkedIn, Twitter, Facebook, Other)
    • Other
  2. If you selected "Other" for the previous question, please provide the source you learned about this opportunity from.

    (Open Ended Question)

  3. * Please select the response below that best describes your experience/education for the University Program Associate position.
    • High school diploma/GED and at least 4 years of related experience
    • Bachelor's, Master's, or Doctorate in any field
    • Combination of post-high school education and experience in a related area to equal at least 4 years (ex: Associate's degree and 2 years of experience)
    • Did not complete high school but have a combination of high school education and related experience to equal at least 8 years (ex. 1 year of high school and 7 years of experience)
    • None of the above
  4. * The hours for this position are varied; 40 hours per week Monday - Friday between 7:30am - 10:00pm. Occasional later hours during final exams and possibilities for some weekend hours. Will you be able to work within these hours?
    • Yes
    • No
  5. * Describe a crisis that you faced at work. What was your role? How did you resolve it? What was the outcome?

    (Open Ended Question)

  6. * From your understanding of the job, what assets do you feel you would bring to the job?

    (Open Ended Question)

  7. * Describe a time when you provided good customer service?

    (Open Ended Question)

  8. * Do you prefer to multitask, or tackle one problem at a time? Why?

    (Open Ended Question)

Application Materials RequiredRequired Documents
  1. Resume
  2. Cover Letter
  3. Contact Information for References
Optional Documents




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    Job No:
    Posted: 8/16/2019
    Application Due: 8/27/2019
    Work Type: