Patient Relations Assistant/ On-Call / UKHC

Job description

Posting Details

Posting Details

Job TitlePatient Relations Assistant/ On-Call / UKHCRequisition NumberDU05814Department NameH3020:Admitting and Registration ServicesWork LocationChandler Medical CenterSalary Range$13.58Type of PositionStaffPosition Time Status On CallRequired Education


Required Related Experience


Required License/Registration/Certification


Physical Requirements



On-Call. Shifts available Monday – Friday 6am – 11am; with the opportunity for additional hours outside of this shift.

Job Summary

Admitting and registration of patients to UK HealthCare for both out-patient and in-patient services. Collect co-pays and payments from patients. Strong customer service background. Clerical skills. Ability to prioritize tasks. Required to work out of multiple systems simultaneously. Must have good communications skills.

Skills / Knowledge / Abilities

Critical thinking, time management, task prioritization, excellent verbal and written communication skills, basic keyboarding.

Does this position have supervisory responsibilities? NoPreferred Education/ExperienceDeadline to Apply08/28/2019University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Please select the response that best represents your paid employment experience in a medical office, patient registration/scheduling, and/or office and clerical work.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 2 years
    • More than 2 years, up through 3 years
    • More than 3 years
  2. * Please indicate the average number of patient interactions that you have been directly responsible for handling on a daily basis (i.e. scheduling, registration, customer service, etc.).
    • None
    • More than 0, up through 20
    • More than 21, up through 40
    • More than 41, up through 60
    • More than 61, up through 80
    • More than 81
  3. * Please describe your experience in learning and utilizing computer programs and systems such as the electronic health record system, scheduling and registration software, SAP, databases, etc.

    (Open Ended Question)

  4. * Rate your skills in customer service on a scale of (none) 0-1-2-3-4 (high).
    • 1
    • 2
    • 3
    • 4
  5. * Please describe your definition of exceptional customer service, including details of how you have displayed exceptional customer service skills in previous positions.

    (Open Ended Question)

  6. * Describe how your skills and experience make you a good fit for this position.

    (Open Ended Question)

  7. Please pick one of the following topics and describe a time when you had to deal with a similar situation (i.e. what was the situation, what actions did you take, what was the outcome?): (1) confronting a peer about a problem or conflict (2) planning an event or a program (3) leading a group project or exercise (4) juggling multiple priorities in a narrow time frame (5) working with individuals from very different backgrounds.

    (Open Ended Question)

Applicant DocumentsRequired Documents
    Optional Documents
    1. Resume
    2. Cover Letter




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    Job No:
    Posted: 8/16/2019
    Application Due: 8/31/2019
    Work Type: