Office Administrative Associate A (INTERNAL)
- Employer
- Community College of Philadelphia
- Location
- Main Campus
View more
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support
- Employment Type
- Full Time
- Institution Type
- Community College
Job Details
INTERNAL POSTING – CLASSIFIED EMPLOYEES ONLY.
EXTERNAL APPLICATIONS WILL NOT BE CONSIDERED AT THIS TIME.
OPEN DATE: 08/14/2019 AT 8:30 AM
CLOSE DATE: 08/23/2019 AT 5:00 PM
GRADE: VI
Interested employees please submit a classified bid form, attach a resume and forward to Human Resources, A7-142.
TESTING FOR THIS POSITION:
MS Word
MS Excel
Customer Service Mindset
The Office Administrative Associate A is the initial contact for incoming students within the Welcome Center. This position is responsible for creating exceptional experiences for all constituents by providing excellence in customer service, while providing support in the daily operations of the Welcome Center. Primary responsibilities include engaging and assisting incoming students with the steps to enrollment, scheduling placement tests and registration appointments, and other related tasks. This position also provides support in the implementation of the department’s recruitment plan with latitude for use of independent judgment in resolving routine problems that are central to the operation of the Welcome Center.
Specific Responsibilities• Responsible for direct contact with prospective students and their family members, students, alumni, faculty, colleagues, and other members of the business community; in professional, courteous, and pleasant manner, while maintaining a professional appearance at all times.
• Provide quality customer service in responding to admissions and enrollment related inquiries from incoming students and their family members; redirecting to other College offices as needed.
• Provide information and assistance to incoming students regarding the various steps involved in the admissions and enrollment process.
• Provide administrative support in the day-to-day operations of the Welcome Center, exercising independent judgment to resolve problems and respond to shifting priorities, as directed.
• Maintain knowledge base regarding enrollment services to resolve basic questions and/or problems regarding Admissions, Financial Aid, Registration and academic support services.
• Provide clerical support in the implementation of recruitment plan and outreach activities, such as on-campus visits and open house events.
• Assist in the collection/analysis of data for walk-in students in the Welcome Center using Excel.
• Prepare and process forms, records and reports associated with daily operations of the Welcome Center using Word and Excel.
• Conduct telephone and email follow-up, in a professional manner, with incoming students through information received from inquiry and applicant pools.
• Perform assigned duties in a manner consistent with the mission, goals and core values of the College.
• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds.
• Perform other duties as assigned.
Minimum Qualifications• High school diploma, or GED, with a minimum of six (6) years of clerical and administrative experience required; or an Associate’s degree with four years of clerical and administrative experience required.
• Previous work experience in a fast-paced, professional and customer-oriented environment required.
• Demonstrated excellence in customer service and professionalism to internal and external stakeholders (e.g. students, parents, faculty, and community partners) in person and via telephone required.
• Demonstrated ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds by effectively using cross-cultural skills and abilities required.
• Excellent interpersonal, written and oral communication skills required.
• Demonstrated ability to perform multiple tasks with changing priorities required.
• Strong organizational and time management skills are required.
• Demonstrated proficiency with MS Word and Excel required.
Preferred Qualifications• Previous experience working in a student services function within higher education preferred.
• Prior experience using an enterprise-wide system, such as Ellucian Banner or equivalent system preferred.
Work LocationMain CampusBenefitsSpecial Instructions to ApplicantsINTERNAL POSTING – CLASSIFIED EMPLOYEES ONLY.
EXTERNAL APPLICATIONS WILL NOT BE CONSIDERED AT THIS TIME.
OPEN DATE: 08/14/2019 AT 8:30 AM
CLOSE DATE: 08/23/2019 AT 5:00 PM
GRADE: VI
Interested employees please submit a classified bid form, attach a resume and forward to Human Resources, A7-142.
TESTING FOR THIS POSITION:
MS Word
MS Excel
Customer Service Mindset
Required fields are indicated with an asterisk (*).
- * How did you hear about Community College of Philadelphia?
- CareerBuilder.com
- HigherEdJobs.com
- The Chronicle
- Veterans Job Fair
- Professional & Tchnology Diversity Career Fair
- Al Dia - Diversity Career Fair
- Community College of Philadelphia Website
- Indeed.com
- Other
- * If your answer to the above question is Other, please note the source below. If this question does not apply to you, enter N/A.
(Open Ended Question)
- * What is the highest level of education you have completed?
- No Response
- High School/GED
- Associates Degree
- Bachelor's Degree
- Master's Degree
- Doctorate
- Other
- * Which of the following statements best describes your education and experience?
- I have a high school diploma or GED and six (6) years of clerical and administrative experience
- I have at least an Associates degree with four (4) years of clerical and administrative experience
- My education and experience is not reflected in the above statements
- * Do you have previous work experience in a fast-paced, professional and customer-oriented environment?
- Yes
- No
- * Do you have previous experience working in a student services function within higher education?
- Yes
- No
- * Do you have experience using an enterprise-wide system, such as Ellucian Banner or equivalent system?
- Yes
- No
- Resume
- Cover Letter/Letter of Application
- References
Organization
Working at Community College of Philadelphia
Welcome to Community College of Philadelphia, a public, open-admission institution that provides both academic resources and support services to help students achieve their academic goals. As the largest public institution of higher education in Philadelphia, the College has served more than 685,000 of the city's residents since 1965. We serve a diverse population of students, from recent high school graduates starting here on their path to a bachelor's degree, to adults looking to change careers. On our Main Campus or at any of our three Regional Centers within Philadelphia, we offer the convenience our students need to fit classes into their busy schedules.
We seek to empower our community through education, one individual at a time. More than 90 percent of our graduates remain in the area and strengthen our local economy. It is our mission to prepare Philadelphians for a new career or transfer to a four-year college so that they can achieve their educational and career goals.
Community College of Philadelphia is dedicated to promoting a work environment which attracts and retains talented, high caliber faculty and staff, and which challenges each of us to achieve at the highest level while contributing to the mission of the College.
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